I side with BJacks on this one. Did they give you a receipt for your store credit? Or was it just "come on in when your ready and we'll give you your credit when you pick something out"

Was it just a copy of your service record? You said you had a "credit" of the TV and the remainder of your contract. What was that "credit"? Their word? Credit slip? (That credit slip can be used in any cc)

If what you said was true, simply call corporate, ask for Alan McCollough @ 1-804-527-4000. Complain about about the service and ask for the credit that is due. Use the card and Kevins name and explain what you wrote.

if matched
would have save 3 bucks not 9

No, I was given no receipt for my store credit. My father had me ask for one and that was when the manager wrote how much credit I was being given and put it in the safe (which I said was then cleaned out a few days later when I went to purchase the set so he had to look up the info again) He let me know that it was store credit but that I would have to pick a tv set with it and not something else. I was given no credit slip, just their word. As I said in the initial post I went ahead and purchased the set at 2700 and used my store credit after the whole charade. I just didn't like how I was lied to and made to feel like an awful person for simply inquiring about a price match and giving proof.

I'm confused with how you can side with Bjacks on the issue of how I was treated unless you believe my entire experience to be a lie. I show specific instances where he flat out lied to me and told me that this looked really bad for me. I don't know who this Alan person is, but I suppose it would not hurt to call him and let him know how I was treated at my local CC.

Bjacks, since you work at Circuit City would you like the ticket number of the receipt I was trying to get the price match for? It should easily come up.

Oh yeah, and the guy I got the receipt from did not appreciate that I had been told I would recieve reward money if I gave my Circuit City manager his name and address. That just sounds wrong on several levels to me particularly because his receipt is 100% real and he did nothing wrong.

Rogue, my manager refused to call Keith. This whole process took a little over 2 hours to finish. I was expecting to be out of the store in about 15 minutes max. After the whole bit with the receipt was over, as I said I then went over to the computer to print out an online site's price that he agreed to meet me part way on. At this point, I asked about calling Keith and how he had told me to tell my manager to call him and he said "Absolutely not, you are not buying this set from Keith, you are buying it from me". He did not seem to believe that I had been to Boca and talked to Keith, perhaps he thought that the cell number would go to one of my friends prepared to be pretend to be him or something??? Sensing that, I showed him the business card as well and told him to call the store and ask for him and again he repeated "You are buying the set from me, not Keith".

Here is the avsforum.com thread:

http://www.avsforum.com/avs-vb/showt...hreadid=287782

Here is my first post in that thread regarding this matter:

http://www.avsforum.com/avs-vb/showt...22#post2573522

Responses follow intermittently over the next several pages.

Quote:

Originally posted by folgersnyourcup
Rogue, my manager refused to call Keith. This whole process took a little over 2 hours to finish. I was expecting to be out of the store in about 15 minutes max. After the whole bit with the receipt was over, as I said I then went over to the computer to print out an online site's price that he agreed to meet me part way on. At this point, I asked about calling Keith and how he had told me to tell my manager to call him and he said "Absolutely not, you are not buying this set from Keith, you are buying it from me". He did not seem to believe that I had been to Boca and talked to Keith, perhaps he thought that the cell number would go to one of my friends prepared to be pretend to be him or something??? Sensing that, I showed him the business card as well and told him to call the store and ask for him and again he repeated "You are buying the set from me, not Keith".

I understand what you're saying, but what i'm saying is I woulda hit that idiot up with the info from Keith first [business card included]. The reciept printout would've been my choice for backup..

Thanks for the links.

BTW...how's the TV?

Only 30 posts in and this thread is already longer than my senior thesis!

ouch! why the backlash against folgers? To be hassled like that for 2 hours and to be treated like a petty criminal sucks. Those incompetent employees of CC are the ones that need the backlash. More than once have I seen them trouble a customer and most of them enjoy this. Every pricematch at either Best buy or Circuit City comes with a distrusting look from the employee. Even if you bring in the ad, they stare at it as if it was a photoshop job.

No receipt for store credit? A safe that doesn't keep anything safe? You can only use the credit to buy only a TV at that one particular store only? Something smells very wrong.

Maybe you should report this store to the Circuit City corporate office. And maybe the Better Business Bureau.

Did you get a receipt for the new TV you just purchased? I'd return it to another Circuit City store and get store credit from that store which would allow you to buy ANYTHING you want at ANY Circuit City. Sounds like you're really getting the run-around.

(I would love to hear the manager's side of this story. Maybe after you made those three service calls for the TV, he thought you were trying to get out of your commitment for the TV and service contract and he decided to "put the screws" to you?)

What exactly was the problem with the TV that it required three service calls?

Yes, the whole thing was a little strange. Yes I did get a receipt for the television I bought with the credit (very nice set Rogue) but I figure now I am not going to worry about trying to get it returned to a different CC or anything and get store credit there. I am happy with the set, just not with the odd receiption I got when purchasing it. I don't know what I would have used the few hundred bucks on that I saved on the set anyway, I'm not sure in what way the manager would have let me use it. The new set ended up costing me about 40 bucks or so after the store credit so it was basically free.

Franchot, the thing was is that the manager sided with me! He said that they were obligated to replace my set after the 3 calls and he thought it should be done but it was the place that had done the repairs on my set (contracted by Circuit City) that was saying they were not going to replace it. The first service call was due to splotches, streaks, and light discoloration in the corners. They returned the set to me after replacing the yoke and the same problems were there, only with the discoloration MUCH more pronounced. I called again and they picked up the set a 2nd time and had me come in to the repair center and point out what the problem was. After seeing the problems they tried again to fix the set. Upon it being returned to me, the splotches and streaks appeared to be gone but the discoloration was now even more pronounced and not only in the corner but going down the screen on both sides as well. I made a 3rd service call and came into the repair center again. I pointed out the new and more pronounced discoloration and they then decided they would replace the tube.

This is when I suspect something foul may have occurred but I don't have any evidence. They told me it would take 2-3 weeks for the new tube to come in and then be installed. I got an answering machine message less than 2 days later saying that my television would be delivered later that day.... 2-3 weeks becomes less than 2 days?? Before turning the set on I was definitely not optimistic as I really could not believe that they had gotten the new tube in that short amount of time. Also, I noticed that the exact same fingerprints that had been on the set for quite some time (I had not bothered to clean them off with the set being in for repair so many times) were still there. I posted over on hometheaterforum.com about that but couldn't find out whether or not the front glass part would be replaced along with the tube if a new tube was put in so I had no evidence the tube was not replaced.

Anyway, upon turning the set on, the splotches and streaks that had previously been taken away were back. The discoloration was still there. Also, there was a new problem. Severe phosphor trailing was present all over my screen. There was blurring everywhere. This was after the third service call and I was tired of dealing with the set. This was when I went in to the manager that sold me my new set and told him about my problems.

The only reason I can think of that the repair company may have not wanted to replace my set was because they possibly felt that their obligation ended and that my set was brand new because they replaced the tube? Interesting that I had suspicions that my tube was in fact not replaced. I will not be doing business with this repair center in the future.

The set had been discontinued (34XBR800 in favor of the new 34XBR910) so my manager told me that I could get store credit.

Thanks for the support there Tonymontana!

Folgers,

Sounds like this Circuit City contracted their warranty contracts to a bunch of bumbling idiots. (They should have someone on staff who can properly diagnose problems with TVs and who can also properly calibrate sets after parts have been swapped out. Such as the case with replacing the yoke.) Sounds like Circuit City's warranty contract is a complete waste of money.

If the set was under warranty, Sony should have stepped in and replaced the set. If the set was brand new and still within Circuit City's 30 day return policy, they should have given you a new set. (Even if it wasn't under the 30 day return date, Circuit City could have intervened more aggressively since you purchased a three year warranty from them.)

If I were you I wouldn't shop at Circuit City, purchase any more Sony products, and let other people in your area know about the treatment you received from the repair shop. (Sounds like you're already doing that with these posts.)

Sorry for all your inconvenience and I hope the new set works out for you. (I have several Panasonic TVs and they perform wonderfully well so I'm keeping my fingers crossed for you!)

Folgers,

I feel bad for you too.

I usually have pretty good experiences PMin' at Circuit City.

They ARE supposed to PM other Circuit City prices. If you go to a CC and get them to print out a CC PM policy from their computers (the ones with the employee instructions on them), it clearly says that.

If I can find the policy at home that says that I'll quote it for you.

I also think that you should call corporate headquarters about your whole situation.

Some managers can be real jerks and if enough ppl complain about them, they will be fired (that happened to a Blockbuster Video Manager, Miguel, on Houston Street in NYC). This is a side story, but when I first got into collectin' DVDs back in June of 2002, I bought a lot of DVDs from their Buy 2, Get 1 Free Used Sale. I bought like 18 DVDs or something like that and I brought back about 7 or so of them the next week cuz they were heavily scratched up and had some skips. First, the guy asked me why I waited a week to bring them back and I said that I had to actually WATCH them and that it takes time to do so. The guy then told me that I had to pinpoint where the exact skip was and that he wouldn't exchange it unless I was able to do so. The guy then proceeded to play each DVD for about 10 seconds each and said, oh, they don't skip, I can't take them back. I came back a day later and the other clerks were like, oh, Miguel, he's a jerk. He even treats us like crap. I asked my buddy at another blockbuster and he says that manager was known as a jerk around the district. And a few months later when I went back to that first Blockbuster, Miguel was no longer there.

Back on topic, with the PM with Eternal Darkness, it would be $11.49 + Tax after PM since the difference is $35 and 10% of the difference would be $3.50

I did the same PM for the game a while back. When I went, I printed out a page with the prices for the new version of the game and the old version along with the address and #s of the local gamestops. The CSR was also shocked by the price difference but after takin' 20 minutes to verify it with GameStop, she finally PMed it.

Yes, CC really is suck about pricematching.

The day after thanksgiving sales included a good price on the Beauty & the Beast dvd. I wanted to pick it up for my wife, but I didn't intend on going to Target first thing that morning. I was planning on being at CC. Well, I get my copy after buying my other items and attempt to pricematch. At first, the rep says that "We don't pricematch time-limited offers". I said fine, but this isn't time-limited. The Target ad was good for both Friday & Saturday - not a 7 to 12 sale on Black Friday like the CC guy thought. His next response was, well "We don't pricematch non-Sunday ads." I was blown away by this. The dvd wasn't worth that much to me, I didn't raise a fit, I just left without the dvd. I then emailed corporate explaining the situation, only to get a "They were right" decision. Apparently, the corporate office thinks only Sunday Ads as well. So tell me, where is that stated on their policy.

I really hadn't thought about it until now - but I haven't shopped at CC since then. I bought a cell phone from BB instead of CC when both were exactly the same price, and CC offered 1% more through ******. After hearing the tv story, I'm glad my subconscience kept me from ordering from them.

For any of you CC employess - is the price match policy good only on Sunday Ads?

Quote:

Originally posted by spankyj
Yes, CC really is suck about pricematching.

Wow. I've only pricematched twice [both times on the SAME item -- albeit two weeks apart]...and it was NOTHING but easy. No hassles whatsoever..

The price matching policy is good for any ad (Thursday-Saturday, Friday/Saturday, etc.). However the day after Thanksgiving is a different story. There was strict direction from the corporate office that day that there was to be no price matching until after noon that day (or all day...I can't remember which. I try to block that day from my memory as soon as it ends as it is hellish.) The year before, they tried doing a "This line for price changes only" that day, but it didn't work too well (no one wanted to wait in a second long line).

I have never had a problem getting price matches. One thing I noticed though is that they will only give you 110% of the difference if you ask for it. Otherwise they will just give you the just the difference. I argued about it once when they didn't do the ext 10% on a best buy purchase but I felt pretty stupid arguing about it over .20.

Well - that answers the questions. What a crappy policy - on again, off again.

WOW!!!

I'm a Best Buy employee (part-time), I'll admit, at least for me, that PM'g at CC is MUCH easier. I always do it at the register while I'm buying. NEVER had a problem. I have had them at BB (before I started working there), anybody remeber the 19.99 2 disk set of Dinosaur fiasco? I've had problems at Kmart, too.

After a not so pleasent experience on Sunday at CC I found this on their website about their In-Store Price Match Plus Guarantee Policy:

"Nothing's worse than paying too much. That's why we do everything in our power to make sure you don't pay a penny more than you should for anything you buy at Circuit City. If you've seen a lower advertised price from another local store with the same item in stock, we want to know about it. Bring it to our attention, and we'll gladly beat their price by 10% of the difference. Even after your Circuit City purchase, if you see a lower advertised price (including our own sale prices) within 30 days, we'll refund 110% of the difference. We're with you!

Our policy applies only to advertised prices. It does not apply to special offers or promotions, including rebates, free-with-purchase offers, and special financing."

Its funny to me that they have now added two (2) linked phrases to their policy defining both local and sales item. I in the past have printed out this policy and had to take it into the store in some situations and the phrase local has not been there. I think its assinine that in some states that have one "major" newspaper someone who does not live in the metro area of its publishing can not use those ads for price-matching.

At the store I went to, a new girl behind the counter told me that its always been (local stores only) that way. To bad her boss (the store manager) in the past has had no problem price matching BB or Fry's, neither of which are within the "metro" area of the store.

And hell, come to think of it, how can an area of less than 400,00 be considered a metro area? Thats the size of a suburb, not a metro area. Youve got to love the influx of sorority girls to retail jobs one school starts.