I've never had an order from DDD get lost in the mail. For me it usually takes about 7 or 8 days from the ship date to get my orders. I think the longest it's taken was 10 days.

That's a real bummer:( At least they've been cooperative with you.

Only time I had a problem with an order taking longer than normal to arrive, it turned out the disc was out of stock. When I placed the order it was listed as in stock and they even sent out a shipping email.

After waiting the maximum time they list for free shipping, I emailed them, received an explanation several days later and the disc shipped a few weeks afterwards. A pain but at least it wasn't in some disgruntled postal worker's closet.

I wonder if they are carrying enough. Even new titles seem to go out of stock rather quickly.

They shipped an order to me a week ago via Priority Mail (or so they claim) and I haven't gotten it yet. And they've stopped answering my e-mails.

I ordered five DVDs released on 9/2, and decided to upgrade to Priority shipping. I had initially placed the order with DVDEmpire, but cancelled it and ordered from DDD instead to save a few bucks. BIG mistake! :( DVDEmpire would have shipped the order the Friday before the release date, but DDD waited until 9/2, and even then, they only shipped two of the DVDs. They said the other three weren't in stock. They shipped one of them 9/4 (media mail, natch) and the other one on 9/5. Finally, at my request, they cancelled the last one from my order.

So now I don't have any of the DVDs, and they won't answer my e-mails. If I'd ordered from DVDEmpire, even with media mail, I'd probably have them all by now.

This will definitely be the last time I order from DeepDiscountDVD. Their customer service used to be fantastic, but now, at least in my experience, it sucks. :(

Rob

Sounds like they're going through the same crap that is plaguing DVDPlanet when they shipped to this same distribution center. It's truly a shame. I preordered virtually all of the Eastwood discs that came out on 9/2, and so far only received two out of around eight with no way to check on the status. It seems like they're just going out randomly.