Go Back  DVD Talk Forum > Shopping Discussions > Store Forum
Reload this Page >

WARNING! DVD Empire Priority mail is NOT really Priority Mail!

Store Forum Share Your Shopping Experiences at Stores both Online and Off.

WARNING! DVD Empire Priority mail is NOT really Priority Mail!

Old 08-02-03, 11:08 AM
  #1  
Member
Thread Starter
 
Join Date: Feb 2001
Location: Morristown, TN, USA
Posts: 143
Likes: 0
Received 0 Likes on 0 Posts
WARNING! DVD Empire Priority mail is NOT really Priority Mail!

DVD Empire lists their various shipping methods as standard (media mail), USPS Priority, and of course UPS ground, 2'nd day, and overnight.

BE WARNED! If you order using USPS Priority Mail, and you are only ordering one DVD, it will only go First Class, NOT Priority! It all depends on the weight as to the shipping method they will use. Now, they didn't use to operate that way. If you ordered Priority Mail, it was shipped Priority Mail, regardless of the weight. I suppose the are pinching pennys now.

At any rate, I ordered a DVD on 7/24, upgraded to 'Priority' Mail, it shipped on 7/25 using First Class, and I still have not recieved it....eight days later!
Old 08-02-03, 12:10 PM
  #2  
Banned
 
Join Date: Mar 2000
Location: Somewhere in the boonies, MA
Posts: 10,147
Received 376 Likes on 295 Posts
They can't do that. You should send them an email pointing this out- maybe they're unaware of what the shipping dept is doing.
Old 08-02-03, 12:43 PM
  #3  
DVD Talk Hall of Fame
 
Join Date: Dec 1999
Location: Formerly known as (ahem) "LASERMOVIES"/California
Posts: 9,464
Likes: 0
Received 1 Like on 1 Post
I think you should ask to have the shipping charges refunded if you ever receive the DVD. It is dishonest of them to substitute a cheaper method of delivery when you specified and paid for priority mail.
Old 08-02-03, 08:58 PM
  #4  
Member
Thread Starter
 
Join Date: Feb 2001
Location: Morristown, TN, USA
Posts: 143
Likes: 0
Received 0 Likes on 0 Posts
Originally posted by Eric F
They can't do that. You should send them an email pointing this out- maybe they're unaware of what the shipping dept is doing.
Oh, I called them and asked them about this. She told me that if a package weighs less than a certain amount, then it is shipped First Class. (ie....one DVD goes first class, two or more go Priority). I have been through this with them in the past, because when i received my package, I could see it wasn't sent Priority. I was given the same explanation then...of course it didn't take the package so long to arrive then.

I asked my postal clerk if a First Class package should take this long to arrive, and she said not ususally. So I'm thinking that possibly it went media mail by mistake.

Last edited by TboyTN; 08-02-03 at 09:04 PM.
Old 08-02-03, 10:17 PM
  #5  
DVD Talk Gold Edition
 
Join Date: Jul 2000
Location: Missouri, USA
Posts: 2,720
Received 2 Likes on 2 Posts
Originally posted by TboyTN
Oh, I called them and asked them about this. She told me that if a package weighs less than a certain amount, then it is shipped First Class. (ie....one DVD goes first class, two or more go Priority).
Typically, first class packages will move as fast as priority so I suspect your package was misrouted or lost. Anyone who sells on half or ebay will tell you that the cost of mailing a single dvd first class is within pennies of media mail. It depends on weight but usually first class is cheaper.
Old 08-06-03, 10:43 AM
  #6  
Member
Thread Starter
 
Join Date: Feb 2001
Location: Morristown, TN, USA
Posts: 143
Likes: 0
Received 0 Likes on 0 Posts
Well well.....my DVD still has not arrived, so I called DVD Empire (again) on Monday, and he said it was probably lost. So they sent another copy yesterday.

Here is what i think happened....since the original order never showed a tracking number, I believe it never left their warehouse. In other words, it got lost in the shuffle, not in the mail.

At any rate, I think my online shopping days are over. This is the second consecutive bad experience I have had with delivery (the last one was with DDD). Best Buy....here I come.
Old 08-10-03, 01:55 AM
  #7  
Member
 
Join Date: Oct 2001
Location: Drivers Seat
Posts: 179
Likes: 0
Received 0 Likes on 0 Posts
That's not true!

The one you should blame is USPS for being careless, I've been in this kinda situation before but I recieved my dvds from DVDEmpire.

Originally posted by TboyTN
Here is what i think happened....since the original order never showed a tracking number, I believe it never left their warehouse. In other words, it got lost in the shuffle, not in the mail.
Old 08-11-03, 04:05 AM
  #8  
Cool New Member
 
Join Date: Feb 2002
Location: Vancouver
Posts: 44
Likes: 0
Received 0 Likes on 0 Posts
Priority mail is really just first class mail that weighs more than 13 ounces (in which case it has to go "priority" mail).
I don't see anything wrong with using first class as it's fast. Want proof? Here's a sample of my shipments in July:

Mail Class Number Average Minimum Maximum
Other 260 2.8 days 1 days 6 days
Priority Mail 36 3.0 days 2 days 5 days
Package Services 1 3.0 days 3 days 3 days

Other = first class
Package Service = media mail

As you can see, first class mail averaged 2.8 days vs 3 days for "priority"
Old 08-24-03, 01:30 PM
  #9  
Cool New Member
 
Join Date: Jun 2002
Posts: 31
Likes: 0
Received 0 Likes on 0 Posts
Yup, thats right.

First class is "priority mail" until it reaches 13 ounces. Then its called Priority Mail.

"First-Class Mail is used for personal and business correspondence. Any mailable item may be sent as First-Class Mail. It includes postcards, letters, large envelopes, and small packages. The maximum weight is 13 ounces. Pieces over 13 ounces can be sent as Priority Mail." ----www.usps.com

I guess its all principle.
Old 08-24-03, 10:49 PM
  #10  
DVD Talk Legend
 
Join Date: Jul 2001
Posts: 12,972
Received 182 Likes on 155 Posts
Is there a limit to what media mail can weigh?
Old 08-26-03, 12:24 AM
  #11  
DVD Talk Legend
 
Bill Geiger's Avatar
 
Join Date: Jun 2002
Location: Florida
Posts: 12,924
Received 0 Likes on 0 Posts
Originally posted by dvd-4-life
Is there a limit to what media mail can weigh?
70 lbs I think.
Old 08-30-03, 04:07 PM
  #12  
DVD Talk Special Edition
 
Join Date: Feb 2001
Posts: 1,499
Likes: 0
Received 0 Likes on 0 Posts
I didn't know about the weight thing with Pririty Mail. That's good to know!
Old 08-31-03, 11:19 AM
  #13  
DVD Talk Ultimate Edition
 
Join Date: Jan 2000
Location: Little Rock, AR
Posts: 4,086
Likes: 0
Received 0 Likes on 0 Posts
From my own personal experience, one to two disc sets are usually under the weight limit for priority mail and fall in to the first class mail category (from $1.20 to 1.85). Over that, it automatically becomes priority, but ship times are not affected.
Old 09-25-03, 09:46 AM
  #14  
DVD Talk Special Edition
 
Join Date: Feb 2001
Posts: 1,499
Likes: 0
Received 0 Likes on 0 Posts
Is their "Standard shipping" option Media Mail or First Class Mail?
Old 09-25-03, 11:57 AM
  #15  
DVD Talk Hall of Fame
 
Join Date: Dec 1999
Location: Formerly known as (ahem) "LASERMOVIES"/California
Posts: 9,464
Likes: 0
Received 1 Like on 1 Post
Originally posted by ianholm
Is their "Standard shipping" option Media Mail or First Class Mail?
Standard or the free shipping option for three or more eligible titles is by media mail.
Old 09-25-03, 01:54 PM
  #16  
DVD Talk Special Edition
 
Join Date: Feb 2001
Posts: 1,499
Likes: 0
Received 0 Likes on 0 Posts
OK, thanks. Guess I'll have to stick with Priority Mail shipping since I'm not a big fan of Media Mail.

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Thread Tools
Search this Thread

Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.