Have any of you experienced problems with DeepDiscountDVD's customer service lately? I mailed them two different things over a week ago, and still no response. In my experience, this is the slowest they've ever been. At this point, I'm beginning to wonder if they're ever going to return my e-mails period.

*Sigh*

Just give them a call.

This should be in the store forum.

Belongs in the Store forum, but to answer your question, my last email to them took 10 days to get a response. Needless to say, they lost an $80 sale.

I didn't even realize there WAS a Store Forum. I dunno how I missed it. Thanks for the heads-up and a big thanks to imp66 for answering my question.

They never responded to my last two emails. I had no trouble getting them on the phone (but it kind of defeats one of the purposes of shopping online when you have to call).

Exactly why they lost a sale. I would rather have given them my money, as I like them, and they have generally good prices. However, part of my email was to ask about pricematching. I had no intention of waiting for the sale price to go away at the other etailer, so I ended up ordering everything elsewhere. I shop online so I don't have to call.

I have been ordereing from them for three years. The customer service used to be excellent.

Now, it is terrible.

I am seriously thinking of not ordering any longer with them. If they are reading this forum (as they often do), DO SOMETHING ABOUT IT!!!

Management has gone to hell over there.

I sent in 2 separate price match requests. After 5 days went by with no response, I called them. I told them that I wanted to do a price match to another etailor. She said I would have to e-mail the request in. I said "How long do I have to wait for a price match request to be fulfilled?" She stated "No more than 3 days." I said "Ok, I already sent them in and today is the 5th day. Now what do I do?"

She then, with a sigh, took my order over the phone.

What a hassle.

I agree that service has gone down hill. Sad, because I have spent hundreds of dollars there that will probably go to someone else now.

Doug

They are getting worse and worse lately. I used to be confident with them and just wait for price match e-mails to come. But now I have missed out on 2 matches. They haven't even responded to my complaints yet. I actually use them exclusively for my dvd purchases but am afraid I may go elsewhere soon. The service I am used to has all but faded away.

Takes awhile for them to respond. But, when they do, it's usually pleasent.

Last time I had a problem, they accidently deleted one of my orders.

In compensation, they gave me 10% off my next order.

Would have been prudent of them to see how much I could order when presented with a 10% off DDD cert.

They accidentally deleted one of my orders in May, and I got the same coupon.. Most of the time, I'll just order one or two dvds on an order since there's no shipping. Little did they know that me and my roommate would use that 10% off for an order of over $500.

Shagrath

I always seem to have problems when ordering from DDD. I ordered The Rock Criterion and the first time receiving it after it was backordered for 2 weeks I had a freeze at dual layer change (not their fault) and quickly sent it back for an exchange. Two weeks go by and hear nothing from them, then I receive an email from them asking about their customer service. I inquire that I had a return and have not seen anything back from it yet.
I then get an email with a shipping notice saying that my title has been shipped. I recieve the DVD again and disk 1 has fallen out and is all scratched up inside the case. Not wanting to pay $30 for a scratched up Criterion dvd I return it again for the second time. Heres to hoping 3rd time is a charm.

I think emailing them is next to futile lately. I have been waiting for a credit for a returned cracked disc from them for 3 months. Watch out for lost returns I am out 24 bucks.
not to mention their shipping methods seems to cause excessive damage to the merchandise.