Store Forum Share Your Shopping Experiences at Stores both Online and Off.

Good return experience from FYE

Old 02-12-03, 02:26 PM
Thread Starter
Join Date: Jan 2003
Location: Ohio
Posts: 150
Good return experience from FYE

I ordered the Evangelion box set using the 20% off coupon and just recently reached disc 5 and when I opened it, I noticed the disc was damaged. I tried to play it anyhow and of course there was a problem. I simply took my package slip in and they swapped my set for the one in the store, which I check immediately.

They of course checked each case to make sure that all the discs were in there from my set, which was a bit of a pain, but I understand their wanting to check them. They had absolutely no problem with me making the in-store return from an online purchase.
wju2004 is offline  
Old 02-12-03, 04:48 PM
DVD Talk Hall of Fame
Join Date: Jul 2002
Location: So Cal
Posts: 8,615
Now I know why Best Buy always recommends to get the "extended warranty" plans.
Aphex Twin is offline  
Old 02-12-03, 05:54 PM
Senior Member
Join Date: Aug 2002
Location: Tampa, FL
Posts: 712
I also had an easy exchange w/ fye. I bought the 24 season 1 set from fye online with the 20% off code, and noticed that disc 2 had a discoloration on the surface (a big irregular dark patch). It played fine, but I didn't wanna keep it 'cause it definitely had some kind of defect.

I took it back to a B&M fye along with the packing slip and told them that disc 2 was defective, and they switched out the set with a new one from their shelf. They didn't give me a hassle about the price difference (online price was around $35, instore price was about $60).
spyzdope is offline  
Old 02-12-03, 10:52 PM
Join Date: Nov 2001
Location: El Paso, TX
Posts: 236
I can also vouch for Fye's good exchange policy....DVD came in a damaged case and the DVD had obviously rattled around in there...sooo went to my very close Fye store...and exchanged it using a printed online order receipt.

vu_quy is offline  
Old 02-13-03, 02:24 AM
DVD Talk Hall of Fame
Join Date: May 2000
Posts: 9,379
Do they place a time limit on the exchange at the store? I also ordered Evangelion boxset using the 20% off coupon and I don't think I have the time to sit through all 8 discs within a month.

I know stores like BB that reinforce a 30 day exchange policy. For an exchange, BB would have to scan your receipt/order and do an exchange or resale. What about FYE? If FYE does the exchange without going through the paperwork, they may be more relax on their return/exchange policy.
eau is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Thread Tools
Search this Thread

Archive Advertising Cookie Policy Privacy Statement Terms of Service

Copyright 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.