DDD back to normal?
 

Just wondering. Haven't seen any new complaints lately.

My 2 preorders were charged on 8/31. Called DDD and after waiting for 20 minutes, CSR said it was shipped 8/30.

So we'll see. Usually I get something between 1 and 2 weeks.

In my experience, they are NOT back to normal yet. I'm still having orders get lost (i.e. -- I checkout and get the "you will receive e-mail in 24 hours" message... but the e-mail never arrives and the order never shows up in my order history).

Pretty frustrating when you place a large order and don't know if it went through or not...

Other online retailers give you an order # right after placing the order (so at least you have something to reference when calling customer service). I have no clue why DDD can't also do this simple thing.

No, I just checked my Order Status for an order placed on 6/24 and I got it yesterday. While it is listed in the Completed part the Status is still Pre-Order and total charged is still 0.00. Never did receive any email after making this order or when it shipped.

I'm still waiting for one disc out of a 6 disc order (placed in mid July) that shows as backordered. I got the other 5 in two different shipments within 3 weeks of the original order.
I think maybe people got scared off when the previous thread got to be more than 5 pages long and just quit posting.

Yup. My order showed completed too. Although the other part shows pre-ordered and estimated shipping 9/3. And total charged 0.00 too.

DDD has been doing me right, even while do others wrong. I have a question, though, will DDD price match DVD.com?

Update: Got my DVDs today from DDD! About 1 week wait.
Got Ernest Goes to Camp. It's 2:35:1 and Puppet Masters, same ratio.

I got my final disc last night too. I would hesitate to declare them "back to normal" but things seem to be going a little more smoothly.

Nope. They sent me labels for a duplicate shipment that I would have gladly sent back but it never arrived. Also, was checking my credit card online tonight and it looks like I was billed twice for my Friday the 13th shipments. Will have to give them a call about that one.

If this stuff keeps up I'll just have to go back to Best Buy. :(

I've been getting my orders delivered, but my order history still shows everything as backordered even though I've received everything except of one preorder.
I've also noticed that I don't get shipping notices on preorders, only on titles that are in-stock.

I have 2 preorders (Amadeus and Grease) and one backorder (Zulu). Though the hold appeared on my account for Zulu, I don't think it was shipped so all of my order statuses seem to be correct.

Things seem normal to me. Things seemed stabilized, so I tried a big order to take advantage of a coupon they sent me during the 'time of troubles.' So far, it's been perfect:

*Order acknowledged
*Shipping notice sent out
*all dates correct for shipping and when expected to ship
*stuff on hand shipped fast

All these were problematic before, and are fine now. And the site runs fast enough (still wish it had DVDempire's flexibility.)

D

I don't have a problem with the site or the order status, but out of 7 orders in the past 2 months, not one email ever.

Finally got up the nerve to try them again.

Placed an order on 9/16 for 2 in-stock items, choosing shipment by Priority Mail. Got a receipt of order e-mail, an order confirmation e-mail, and an e-mail today, 9/18, that my 2 items had shipped by Priority.

My on-site order status properly shows no open orders, and shows this new order as completed and shipped.