Go Back  DVD Talk Forum > Shopping Discussions > Store Forum
Reload this Page >

Amazon changes free shipping policy

Community
Search
Store Forum Share Your Shopping Experiences at Stores both Online and Off.

Amazon changes free shipping policy

Thread Tools
 
Search this Thread
 
Old 06-18-02 | 11:51 AM
  #1  
Thread Starter
DVD Talk Platinum Edition
 
Joined: Aug 2000
Posts: 3,701
Likes: 0
Received 0 Likes on 0 Posts
From: 3rd Planet from the Sun
Amazon changes free shipping policy

Now orders over $49 ship free. Formerly it was a $99 minimum.

http://www.msnbc.com/news/768752.asp?0na=x2113230-
Old 06-19-02 | 08:21 AM
  #2  
Member
 
Joined: Sep 1999
Posts: 64
Likes: 0
Received 0 Likes on 0 Posts
From: Washington, DC
Be careful doing this to previous orders (pre-orders). I had an order totally paid for via STL, $5 promo GC, and regular/stackable GCs; however, I had paid $4.96 for shipping. I e-mailed Amazon saying that I wanted to change my order to the free shipping, but I was worried about losing my GCs. They responded saying that the free shipping would not raise my order value, so I would be fine…Well, once I changed the shipping, my $5 promo GC and my stackable GCs were gone. I had to hassle with a order specialist for about 20 minutes to get things CLOSE to the way they were before the switch. Basically she re-applied my stackable GCs, but she could only give me free REGULAR shipping ($4.96) and not re-apply my $5 promo GC. Basically I'm out $.04, which isn't much, but I should have had an extra $4.96 in my GC balance to apply towards another order.

The order specialist said that if you have an order with STL, promo GC, and GCs, it is best to leave the orders alone. Their system does not handle changes involving many discounts well.

Just FYI!!
Old 06-19-02 | 12:37 PM
  #3  
eau
DVD Talk Hall of Fame
 
Joined: May 2000
Posts: 9,379
Likes: 0
Received 0 Likes on 0 Posts
Originally posted by COFFEE!!!
The order specialist said that if you have an order with STL, promo GC, and GCs, it is best to leave the orders alone. Their system does not handle changes involving many discounts well.
I agree. If you have multiple discounts on an order (STL, promo GC and regular GCs), don't mess with it!

I replaced a canceled order yesterday and one of the item went up in price (from $19.99 to $22.49). So I called amazon and the CSR adjusted the price for that item for me. The subtotal was correct, but the promo GC (a 10% amazonnivery) changed from $11.XX to $4.XX, effectively losing 7 odd dollars! The CSR seeked help from an OS and both had no freak'n idea. Finally, I had then canceled the whole order, hanged up and placed it again myself.

The only seemingly safe time to change an order (price adjustment) is after it is completed, in which case they would issue a refund instead of messing with the item price.

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.