One & Only Total Movie Customer Service Thread Part II
#101
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From: Newport News, VA
Total Movie, when is #8 being shipped. I see it on the web page and a copy on e-bay but I haven't received mine. My #6 and #7 didn't have subscriber labels but hopefully #8 will arrive ok. Are any copies of #1, #3 or #5 around still?
Chris Poole
Newport News VA 23602
To anyone with #1,#3, #5 I'm trading dvds for them in exchange section if interested or will buy.
Chris Poole
Newport News VA 23602
To anyone with #1,#3, #5 I'm trading dvds for them in exchange section if interested or will buy.
#103
DVD Talk Hall of Fame
Originally posted by stevevt
TotalMovie (the DVDTalker) does a pretty good job putting himself in the place of the customer with problems; regardless of how badly you feel his company has handled your account, you might consider the amount of time and effort he puts into this forum and honor his very simple request.
TotalMovie (the DVDTalker) does a pretty good job putting himself in the place of the customer with problems; regardless of how badly you feel his company has handled your account, you might consider the amount of time and effort he puts into this forum and honor his very simple request.
Paten Gillihan
Tiptonville, Tn.
#104
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From: SoCal
Originally posted by TotalMovie
Streeter, Straghalis, Bob Pierce (2nd Bob Pierce in the TME thread) - put your names on 40 movie sets just now...should be posted in the next few days. Will likely be media mail.
Streeter, Straghalis, Bob Pierce (2nd Bob Pierce in the TME thread) - put your names on 40 movie sets just now...should be posted in the next few days. Will likely be media mail.
Thanks!
#105
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From: Maryland
TotalMovie,
Well....I still haven't gotten the discs yet, but thanks for the reply. If they did go out at the end of last week, I'll hope they'll be there late this week....
Thanks,
Bryan
Well....I still haven't gotten the discs yet, but thanks for the reply. If they did go out at the end of last week, I'll hope they'll be there late this week....
Thanks,
Bryan
#106
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From: Clearwater, FL
Well, I got issue #8, but I still haven't received #7, which you told me on April 19th in the other thread was being re-sent to me due to incomplete address.
Anyway, according to the mailing label on #8, you are still sending it without my apartment number, which means there is only about a 30% chance I will actually receive anything from you. When I called customer service in late March, I had them update the address, so I don't know what is going on here.
And, I never gave you the wrong address in the first place. My receipt from when I placed my order in December has my full, complete address on it. Yet you continue to leave off the apartment number. There are almost 400 units in my complex. How is the post office supposed to know hwere to deliver it?
And I still want issue #7.
Joe Kauffman
Clearwater, FL
Anyway, according to the mailing label on #8, you are still sending it without my apartment number, which means there is only about a 30% chance I will actually receive anything from you. When I called customer service in late March, I had them update the address, so I don't know what is going on here.
And, I never gave you the wrong address in the first place. My receipt from when I placed my order in December has my full, complete address on it. Yet you continue to leave off the apartment number. There are almost 400 units in my complex. How is the post office supposed to know hwere to deliver it?
And I still want issue #7.
Joe Kauffman
Clearwater, FL
#109
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TotalMovie,
Just wanted to let you know that I received issue #8 May/June today and it had a real mailing label on it.
My only concern now is that the date on the label is 08/02/02. This issue is the third I've received, two from you and now this one. If my subsciption expires on August 2, 2002, that means I'll probably get one more (July/August), which will give me a total of four issues. Doesn't a one year subscription total six issues? According to my calculations, one year (six issues) from the date I paid, November 14, 2001, puts my last issue at November/December.
What's up? (My label info follows.) AND, any info on purchasing earlier issues?
Sara Schrank
907566 08/02/02
Sara Schrank 992S176
1601 Minnesota Ave
Stevens Point, WI 54481-3222
Just wanted to let you know that I received issue #8 May/June today and it had a real mailing label on it.
My only concern now is that the date on the label is 08/02/02. This issue is the third I've received, two from you and now this one. If my subsciption expires on August 2, 2002, that means I'll probably get one more (July/August), which will give me a total of four issues. Doesn't a one year subscription total six issues? According to my calculations, one year (six issues) from the date I paid, November 14, 2001, puts my last issue at November/December.
What's up? (My label info follows.) AND, any info on purchasing earlier issues?
Sara Schrank
907566 08/02/02
Sara Schrank 992S176
1601 Minnesota Ave
Stevens Point, WI 54481-3222
#110
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TotalMovie,
I received my issue #8 in the mail today, but I still have not received #7. I called about a month ago and was told one would be sent out. I was also told that my 40 movies were going to ship out then too. Could you please look into this for me?
Mark Stanowski
East Berlin, CT 06023
I received my issue #8 in the mail today, but I still have not received #7. I called about a month ago and was told one would be sent out. I was also told that my 40 movies were going to ship out then too. Could you please look into this for me?
Mark Stanowski
East Berlin, CT 06023
#112
DVD Talk Gold Edition
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From: Cheyenne, WY
TotalMovie--
I received May/June in the mail today and noticed that the entire street address was left off of the shipping label. Had I not had the initials of where I worked, the magazine would not have made it to me. Perhaps there is an issue with your addressing system affecting others as well?
Anyway--I did receive it, and I expect I'll go ahead and change my address back to the P.O. Box.
Just FYI.
robyn
I received May/June in the mail today and noticed that the entire street address was left off of the shipping label. Had I not had the initials of where I worked, the magazine would not have made it to me. Perhaps there is an issue with your addressing system affecting others as well?
Anyway--I did receive it, and I expect I'll go ahead and change my address back to the P.O. Box.
Just FYI.
robyn
#116
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From: CALIFORNIA
Magazines
I have not recieved any magazines ever.
Do you know when I will start to recieve them and What will be my first issue?
Is there any way to order back issue's?
Thank you "Total Movie" for your help in this matter.
Michael Strickler
Anaheim CA, 92804-1602
P.S.
Does any one know a web site I can go to
to see what movie, etc... was included with each back issue's disc?
Thanks
Do you know when I will start to recieve them and What will be my first issue?
Is there any way to order back issue's?
Thank you "Total Movie" for your help in this matter.
Michael Strickler
Anaheim CA, 92804-1602
P.S.
Does any one know a web site I can go to
to see what movie, etc... was included with each back issue's disc?
Thanks
#117
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From: Newport News, VA
Woohoo #8 came in todays mail. I'm excited hehe. I've got three issues and my 40 dvds. If last 3 issues of subscription come, I might just have to renew. Got 2 questions.
First : Is renewal rate same as new subscription, I ask as I wouldn't need the 40 movies.
Second : I'm looking for issues #1, #3, #5 anyone selling theirs or know where I can buy them.
First : Is renewal rate same as new subscription, I ask as I wouldn't need the 40 movies.
Second : I'm looking for issues #1, #3, #5 anyone selling theirs or know where I can buy them.
#118
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From: MN
[QUOTE]Brian Eberling - a label was made to ship you issue 7 on 4/17...I imagine the package went out shortly thereafter. It likely went media mail...so give it another week.[QUOTE]
Still no issue #7! I did get #8 today though. I've only flipped through it, but seems like a pretty decent issue.
I'm not going to give up on #7 though. I've got all of the DVD4U/Versadisc/InsideDVD/Total Movie discs that have come out so far, got to keep my collection going.
Still no issue #7! I did get #8 today though. I've only flipped through it, but seems like a pretty decent issue.
I'm not going to give up on #7 though. I've got all of the DVD4U/Versadisc/InsideDVD/Total Movie discs that have come out so far, got to keep my collection going.
#119
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From: filthydelphia
ATTN: MR TOTAL MOVIE
HI
I GOT ISSUE #8 TODAY AND MAN IT WAS GREAT. NOT ONLY IS THE MATERIAL AS CLOSE TO CURRENT AS YOU CAN GET TO A BI-TRI- QUAD MONTHLY MAGAZINE ( YUK , YUK, JUST KIDDING . ) BUT I HAVE TO SAY THAT YOU REALLY ARE GETTING BETTER WITH EACH ISSUE. THE DVD QUALITY IS ALSO MUCH BETTER NOT SO MUCH CONTENT ( THATS ALWAYS BEEN ABOUT THE SAME ~~ GOOD) BUT THE OVERALL PICTURE QUALITY. PLEASE LET ME KNOW WHEN YOU ARE GOING TO DROP MY MISSED ISSUE # 7 IN THE MAIL.
LASTLY I HEARD THAT YOU WERE GOING TO BE INCLUDING MORE MAINSTREAN FILMS ON THE " FLIP-SIDE" IT WAS POSTED HERE THAT YOU WERE GOING TO GO WITH SUCH FILMS AS SPECIES/SPECIES 2 FOR EXAMPLE . IS THIS A TRUE?!?!?!?!
IF SO MAN YOU GUYS WOULD HAVE ALOT MORE CUSTOMERS SIGNING UP EVEN IF YOU COULD GET SOME DIRECT TO VIDEO QUALITY FILMS , NOT CRAP LIKE CHUNKY 14 , LOL.( WERE NOT ASKING FOR ATTACK OF THE CLONES OR SPIDERMAN) IN MY OPINION IF YOU COULD DO THIS I FOR FOR ONE WOULD BE WILLING TO PAY AT LEAST $55.00 A YEAR FOR THE SUBSCRIPTION. THE INSIDE DVD "DVD" IS A BIG REASON I SIGNED UP . LIKE I POSTED BEFORE YOU GUYS ARE IT IN TERMS OF DVD COLLECTORS TYPE MAGS, SO YOU HAVE A GREAT CHANCE TO CORNER THE MARKET WITH A QUALITY PRODUCT THAT PEOPLE WILL PAY FOR . JUST LOOK AT THIS FOURM . EVERYONE RIPS YOU AND THE COPMPANY DAILY BUT YOU CAN TELL BY THE POSTS CONTENT AND THE SHEER NUMBER OF POSTS THAT THESE PEOPLE WANT TO SEE TOTAL-MOVIE GET BETTER AND SURVIVE EVEN WITH ALL THE PROBLEMS AND START UP WARTS .
PLEASE ADDRESS MY IDEAS AND THE FLIP SIDE QUESTION( ALSO IF YOU HAVE A LIST OF FUTURE "FLIPSIDE" FILMS YOU CAN POST) AS ALWAYS YOU A GREAT REP FOR THE MAG AND I THANK YOU FOR YOUR FANTASTIC SERVICE THAT YOU ARE DOING ON OUR FOURM IN WHAT SEEMS LIKE SOMETHING OUTSIDE YOU ACTUAL JOB DESCRIPTION YOU CAN'T BE HIRED TO POST ON A CULT ( BUT POPULAR AND LEADER OF THE PACK, SORRY GEOFF! FORGIVE ME. ) DVD FOURM. THANKS ONCE MORE
STEVE ( AKA JTH1106)
I GOT ISSUE #8 TODAY AND MAN IT WAS GREAT. NOT ONLY IS THE MATERIAL AS CLOSE TO CURRENT AS YOU CAN GET TO A BI-TRI- QUAD MONTHLY MAGAZINE ( YUK , YUK, JUST KIDDING . ) BUT I HAVE TO SAY THAT YOU REALLY ARE GETTING BETTER WITH EACH ISSUE. THE DVD QUALITY IS ALSO MUCH BETTER NOT SO MUCH CONTENT ( THATS ALWAYS BEEN ABOUT THE SAME ~~ GOOD) BUT THE OVERALL PICTURE QUALITY. PLEASE LET ME KNOW WHEN YOU ARE GOING TO DROP MY MISSED ISSUE # 7 IN THE MAIL.
LASTLY I HEARD THAT YOU WERE GOING TO BE INCLUDING MORE MAINSTREAN FILMS ON THE " FLIP-SIDE" IT WAS POSTED HERE THAT YOU WERE GOING TO GO WITH SUCH FILMS AS SPECIES/SPECIES 2 FOR EXAMPLE . IS THIS A TRUE?!?!?!?!
IF SO MAN YOU GUYS WOULD HAVE ALOT MORE CUSTOMERS SIGNING UP EVEN IF YOU COULD GET SOME DIRECT TO VIDEO QUALITY FILMS , NOT CRAP LIKE CHUNKY 14 , LOL.( WERE NOT ASKING FOR ATTACK OF THE CLONES OR SPIDERMAN) IN MY OPINION IF YOU COULD DO THIS I FOR FOR ONE WOULD BE WILLING TO PAY AT LEAST $55.00 A YEAR FOR THE SUBSCRIPTION. THE INSIDE DVD "DVD" IS A BIG REASON I SIGNED UP . LIKE I POSTED BEFORE YOU GUYS ARE IT IN TERMS OF DVD COLLECTORS TYPE MAGS, SO YOU HAVE A GREAT CHANCE TO CORNER THE MARKET WITH A QUALITY PRODUCT THAT PEOPLE WILL PAY FOR . JUST LOOK AT THIS FOURM . EVERYONE RIPS YOU AND THE COPMPANY DAILY BUT YOU CAN TELL BY THE POSTS CONTENT AND THE SHEER NUMBER OF POSTS THAT THESE PEOPLE WANT TO SEE TOTAL-MOVIE GET BETTER AND SURVIVE EVEN WITH ALL THE PROBLEMS AND START UP WARTS .
PLEASE ADDRESS MY IDEAS AND THE FLIP SIDE QUESTION( ALSO IF YOU HAVE A LIST OF FUTURE "FLIPSIDE" FILMS YOU CAN POST) AS ALWAYS YOU A GREAT REP FOR THE MAG AND I THANK YOU FOR YOUR FANTASTIC SERVICE THAT YOU ARE DOING ON OUR FOURM IN WHAT SEEMS LIKE SOMETHING OUTSIDE YOU ACTUAL JOB DESCRIPTION YOU CAN'T BE HIRED TO POST ON A CULT ( BUT POPULAR AND LEADER OF THE PACK, SORRY GEOFF! FORGIVE ME. ) DVD FOURM. THANKS ONCE MORE
STEVE ( AKA JTH1106)
#120
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From: filthydelphia
ATTN: ALL TALKERS
HI I'VE MADE MY WAY THRU ALL THE 40 FREE DVDS AND I'LL PROBALLY NOT WATCH THEM AGAIN IM I ONCE A DVD GUY UNLESS IT'S A BLOCKBUSTER SO IF ANY ONE WANTS MY PACK IT'S MINT AND I'LL TRADE OR SELL IT FOR $15 BUCKS INCLUDING PRIORITY MAIL, ANY TAKERS LET ME KNOW THANKS
STEVE
EMAIL: [email protected]
put 40 dvds in subject line
thanks
STEVE
EMAIL: [email protected]
put 40 dvds in subject line
thanks
#122
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Taking care of you all as best I can. Just asked that replacement mags and 40 movie packs be sent to those of you who have commented on pages 4 & 5 of this thread.
Shanda - the above includes you with the exception of the May/June issue. Those just went out. I am not going to send out replacements on those for at least 3 weeks.
Steve H, All - I beleive the forthcoming 6 movies are Species, Species II, Wings of Desire, The Dark Half, Malice and When Harry Met Sally...though Supernova may be replacing one of those. There are another 15 movies that TM has licensed that will follow those. There is now a 6 issue offer that does not include the 40 movies...$24.95...just took $15 out of the total.
Shanda - the above includes you with the exception of the May/June issue. Those just went out. I am not going to send out replacements on those for at least 3 weeks.
Steve H, All - I beleive the forthcoming 6 movies are Species, Species II, Wings of Desire, The Dark Half, Malice and When Harry Met Sally...though Supernova may be replacing one of those. There are another 15 movies that TM has licensed that will follow those. There is now a 6 issue offer that does not include the 40 movies...$24.95...just took $15 out of the total.
#125
DVD Talk Reviewer & TOAT Winner
Got the latest issue yesterday but no movies yet.



