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One & Only Total Movie Customer Service Thread Part II

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One & Only Total Movie Customer Service Thread Part II

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Old 05-19-02 | 05:09 PM
  #101  
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From: Newport News, VA
Total Movie, when is #8 being shipped. I see it on the web page and a copy on e-bay but I haven't received mine. My #6 and #7 didn't have subscriber labels but hopefully #8 will arrive ok. Are any copies of #1, #3 or #5 around still?

Chris Poole
Newport News VA 23602

To anyone with #1,#3, #5 I'm trading dvds for them in exchange section if interested or will buy.
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Old 05-19-02 | 09:50 PM
  #102  
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Hi,

Another customer who hasn't received the 40 movies yet:

Scott Davis
Chesapeake, VA 23322
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Old 05-20-02 | 08:21 AM
  #103  
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From: The Money Pit
Originally posted by stevevt


TotalMovie (the DVDTalker) does a pretty good job putting himself in the place of the customer with problems; regardless of how badly you feel his company has handled your account, you might consider the amount of time and effort he puts into this forum and honor his very simple request.
No offense but i've posted my information on two different occasions here. I shouldn't have to post it every time they publish an issue.

Paten Gillihan
Tiptonville, Tn.
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Old 05-20-02 | 11:50 AM
  #104  
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From: SoCal
Originally posted by TotalMovie
Streeter, Straghalis, Bob Pierce (2nd Bob Pierce in the TME thread) - put your names on 40 movie sets just now...should be posted in the next few days. Will likely be media mail.
Got my movies on Saturday. Nice little set, I was amazed at how small the box was when I got it. Haven't watched any of the movies yet to know how they are.

Thanks!
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Old 05-20-02 | 12:53 PM
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From: Maryland
TotalMovie,

Well....I still haven't gotten the discs yet, but thanks for the reply. If they did go out at the end of last week, I'll hope they'll be there late this week....

Thanks,

Bryan
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Old 05-20-02 | 01:08 PM
  #106  
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From: Clearwater, FL
Well, I got issue #8, but I still haven't received #7, which you told me on April 19th in the other thread was being re-sent to me due to incomplete address.

Anyway, according to the mailing label on #8, you are still sending it without my apartment number, which means there is only about a 30% chance I will actually receive anything from you. When I called customer service in late March, I had them update the address, so I don't know what is going on here.

And, I never gave you the wrong address in the first place. My receipt from when I placed my order in December has my full, complete address on it. Yet you continue to leave off the apartment number. There are almost 400 units in my complex. How is the post office supposed to know hwere to deliver it?

And I still want issue #7.

Joe Kauffman
Clearwater, FL
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Old 05-20-02 | 06:29 PM
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I saw issue 8 on the newstands yesterday - but I haven't received issue 7 yet. Could you please check on this for me.

Ian Auger
Layton, UT 84040

PS - I did receive the 40 movies alright.
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Old 05-20-02 | 07:46 PM
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Scott, Paten, Chris, Joe, Ian - I will try to take care of you all sometime in the next couple of days.
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Old 05-20-02 | 07:51 PM
  #109  
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TotalMovie,

Just wanted to let you know that I received issue #8 May/June today and it had a real mailing label on it.
My only concern now is that the date on the label is 08/02/02. This issue is the third I've received, two from you and now this one. If my subsciption expires on August 2, 2002, that means I'll probably get one more (July/August), which will give me a total of four issues. Doesn't a one year subscription total six issues? According to my calculations, one year (six issues) from the date I paid, November 14, 2001, puts my last issue at November/December.
What's up? (My label info follows.) AND, any info on purchasing earlier issues?

Sara Schrank

907566 08/02/02
Sara Schrank 992S176
1601 Minnesota Ave
Stevens Point, WI 54481-3222
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Old 05-20-02 | 09:39 PM
  #110  
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TotalMovie,

I received my issue #8 in the mail today, but I still have not received #7. I called about a month ago and was told one would be sent out. I was also told that my 40 movies were going to ship out then too. Could you please look into this for me?

Mark Stanowski
East Berlin, CT 06023
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Old 05-21-02 | 09:49 AM
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From: Seattle, WA, USA
Still haven't received the 40 movies.
Signed up in September, now receiving issues, my account number is 10136643
Jeff Hall
Auburn, WA
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Old 05-21-02 | 11:00 AM
  #112  
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From: Cheyenne, WY
TotalMovie--

I received May/June in the mail today and noticed that the entire street address was left off of the shipping label. Had I not had the initials of where I worked, the magazine would not have made it to me. Perhaps there is an issue with your addressing system affecting others as well?

Anyway--I did receive it, and I expect I'll go ahead and change my address back to the P.O. Box.

Just FYI.

robyn
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Old 05-21-02 | 11:02 AM
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Just received the movies. Thanks!
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Old 05-21-02 | 12:42 PM
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From: Springfield, NE USA
Received the new issue and the 40 movies in the mail last night. Thanks for your help TotalMovie!
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Old 05-21-02 | 04:43 PM
  #115  
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Received issue 8 today. Just wanted to thank Total Movie for bringing Kevin Murphy back to the magazine. Hopefully he will appear in every issue.
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Old 05-21-02 | 04:55 PM
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From: CALIFORNIA
Magazines

I have not recieved any magazines ever.
Do you know when I will start to recieve them and What will be my first issue?

Is there any way to order back issue's?
Thank you "Total Movie" for your help in this matter.

Michael Strickler
Anaheim CA, 92804-1602

P.S.
Does any one know a web site I can go to
to see what movie, etc... was included with each back issue's disc?
Thanks
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Old 05-21-02 | 05:12 PM
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From: Newport News, VA
Woohoo #8 came in todays mail. I'm excited hehe. I've got three issues and my 40 dvds. If last 3 issues of subscription come, I might just have to renew. Got 2 questions.

First : Is renewal rate same as new subscription, I ask as I wouldn't need the 40 movies.

Second : I'm looking for issues #1, #3, #5 anyone selling theirs or know where I can buy them.
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Old 05-21-02 | 05:27 PM
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[QUOTE]Brian Eberling - a label was made to ship you issue 7 on 4/17...I imagine the package went out shortly thereafter. It likely went media mail...so give it another week.[QUOTE]

Still no issue #7! I did get #8 today though. I've only flipped through it, but seems like a pretty decent issue.


I'm not going to give up on #7 though. I've got all of the DVD4U/Versadisc/InsideDVD/Total Movie discs that have come out so far, got to keep my collection going.
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Old 05-21-02 | 05:52 PM
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From: filthydelphia
ATTN: MR TOTAL MOVIE

HI
I GOT ISSUE #8 TODAY AND MAN IT WAS GREAT. NOT ONLY IS THE MATERIAL AS CLOSE TO CURRENT AS YOU CAN GET TO A BI-TRI- QUAD MONTHLY MAGAZINE ( YUK , YUK, JUST KIDDING . ) BUT I HAVE TO SAY THAT YOU REALLY ARE GETTING BETTER WITH EACH ISSUE. THE DVD QUALITY IS ALSO MUCH BETTER NOT SO MUCH CONTENT ( THATS ALWAYS BEEN ABOUT THE SAME ~~ GOOD) BUT THE OVERALL PICTURE QUALITY. PLEASE LET ME KNOW WHEN YOU ARE GOING TO DROP MY MISSED ISSUE # 7 IN THE MAIL.

LASTLY I HEARD THAT YOU WERE GOING TO BE INCLUDING MORE MAINSTREAN FILMS ON THE " FLIP-SIDE" IT WAS POSTED HERE THAT YOU WERE GOING TO GO WITH SUCH FILMS AS SPECIES/SPECIES 2 FOR EXAMPLE . IS THIS A TRUE?!?!?!?!
IF SO MAN YOU GUYS WOULD HAVE ALOT MORE CUSTOMERS SIGNING UP EVEN IF YOU COULD GET SOME DIRECT TO VIDEO QUALITY FILMS , NOT CRAP LIKE CHUNKY 14 , LOL.( WERE NOT ASKING FOR ATTACK OF THE CLONES OR SPIDERMAN) IN MY OPINION IF YOU COULD DO THIS I FOR FOR ONE WOULD BE WILLING TO PAY AT LEAST $55.00 A YEAR FOR THE SUBSCRIPTION. THE INSIDE DVD "DVD" IS A BIG REASON I SIGNED UP . LIKE I POSTED BEFORE YOU GUYS ARE IT IN TERMS OF DVD COLLECTORS TYPE MAGS, SO YOU HAVE A GREAT CHANCE TO CORNER THE MARKET WITH A QUALITY PRODUCT THAT PEOPLE WILL PAY FOR . JUST LOOK AT THIS FOURM . EVERYONE RIPS YOU AND THE COPMPANY DAILY BUT YOU CAN TELL BY THE POSTS CONTENT AND THE SHEER NUMBER OF POSTS THAT THESE PEOPLE WANT TO SEE TOTAL-MOVIE GET BETTER AND SURVIVE EVEN WITH ALL THE PROBLEMS AND START UP WARTS .
PLEASE ADDRESS MY IDEAS AND THE FLIP SIDE QUESTION( ALSO IF YOU HAVE A LIST OF FUTURE "FLIPSIDE" FILMS YOU CAN POST) AS ALWAYS YOU A GREAT REP FOR THE MAG AND I THANK YOU FOR YOUR FANTASTIC SERVICE THAT YOU ARE DOING ON OUR FOURM IN WHAT SEEMS LIKE SOMETHING OUTSIDE YOU ACTUAL JOB DESCRIPTION YOU CAN'T BE HIRED TO POST ON A CULT ( BUT POPULAR AND LEADER OF THE PACK, SORRY GEOFF! FORGIVE ME. ) DVD FOURM. THANKS ONCE MORE
STEVE ( AKA JTH1106)
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Old 05-21-02 | 05:58 PM
  #120  
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From: filthydelphia
ATTN: ALL TALKERS

HI I'VE MADE MY WAY THRU ALL THE 40 FREE DVDS AND I'LL PROBALLY NOT WATCH THEM AGAIN IM I ONCE A DVD GUY UNLESS IT'S A BLOCKBUSTER SO IF ANY ONE WANTS MY PACK IT'S MINT AND I'LL TRADE OR SELL IT FOR $15 BUCKS INCLUDING PRIORITY MAIL, ANY TAKERS LET ME KNOW THANKS
STEVE
EMAIL: [email protected]
put 40 dvds in subject line

thanks
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Old 05-21-02 | 07:30 PM
  #121  
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I already have the 40 pack but $15 is good price, I've seen them sell on ebay for $35 which blew me away. If no one takes you up here might consider that.
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Old 05-22-02 | 05:12 PM
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Taking care of you all as best I can. Just asked that replacement mags and 40 movie packs be sent to those of you who have commented on pages 4 & 5 of this thread.

Shanda - the above includes you with the exception of the May/June issue. Those just went out. I am not going to send out replacements on those for at least 3 weeks.

Steve H, All - I beleive the forthcoming 6 movies are Species, Species II, Wings of Desire, The Dark Half, Malice and When Harry Met Sally...though Supernova may be replacing one of those. There are another 15 movies that TM has licensed that will follow those. There is now a 6 issue offer that does not include the 40 movies...$24.95...just took $15 out of the total.
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Old 05-23-02 | 02:03 PM
  #123  
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Total Movie,

I've yet to receive the 40 movies. {Edited to remove personal data}

Last edited by renaldow; 06-05-02 at 01:59 PM.
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Old 05-23-02 | 06:48 PM
  #124  
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TotalMovie,

Once again, I owe you big "THANK YOU" for the customer service you've given me.

You are awesome!!


Sara Schrank
Stevens Point, WI 54481
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Old 05-24-02 | 03:26 PM
  #125  
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Got the latest issue yesterday but no movies yet.
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