Eternia

I have an open order (stuff that is coming out in the last week or so of April). I found another DVD I want to add to the order, I added it to my cart and then you know went to the check out process and I seem to remember there being an option before to add this item to my open order, but I couldn't find it.

Can you still do this? What is the proper way? Many thanks!

Sparrow

I only recall the option to combine two open orders (if there were no promotional gift certificates or coupons) associated with either order.

This option is still available and can be accessed from your account.

victant

Hmm.... That may be an older option. I've successfully (on a couple occasions) phone in and talked to CS, who was able to add the title to my order. There were times, though, when the CS was prolly too new or (IMO) too stoopid to punch in the order without some type of complication - such as dropping my GC or not being able to add to the order....

Eternia

Thanks I just tried this and it worked. Once I had the two open orders in my account, I could combine them.

TK-421

Watch out, any share the love or promotional certificates will either disappear or be incorrectly applied if you had them on either order.

Eternia

Oh damn.

AMAZON NEEDS TO DIE NOW!

Looks like I am going to cancel the order now. My promotional GC dissappeared from the order

drindustrial

If you call customer service and explain the problem to them, they will connect you to an order specialist who will fix the problem for you.

It is a slight pain to have to do that, but it prevents you from having to cancel the entire order. I have had to do this several times.

David

Laser Movies

That happens when you make any change to an order after a GC expires. I lost a few GCs myself because they expired and tried adding something to the order. Amazon customer service will usually reinstate the discount if you call them.

Laser Movies

Not true. I have combined many orders with STL and promotional certificates (promo GC on only one of the orders and not expired} without any problems. When completed I found all of the discounts to be properly credited and listed in my order summary.

TK-421

I didn't mean every order was affected, and I apologize if I implied it. But Amazon has screwed up my combined orders in the past, and here are multiple threads where you can find many people agreeing with me:

Amazon Stole My GC's !!!
Changing Amazon order totals
Beware Amazon Shoppers!

Any of my orders which were combined with another order in which either or both had STL or a Promo GC was screwed up. Every time. Having spent a few total hours on the phone with order specialists and 1st line CSRs, you would think Amazon would fix, or at least acknowledge there is a problem. But, now I just don't bother with combining orders anymore, for I know it will get screwed. It happened to Eternia, let's hope she doesn't have to fight to get that GC back.

And I know, the next question is why do I bother shopping there then.. Believe me, it's only because of my amazon nextcard, and since that's about to go out of business, I'm sure most of my business will go to deepdiscountdvd.com.

Eternia

Well mine disappeared. I had to cancel the order and then re-order everything with the new DVD to reapply my discount.

Laser Movies

I misunderstood what you were talking about. I thought you meant STL and promo GCs were lost immediately when combining orders. I had quite a few of those problems last year where discounts would mysteriously disappear before an order would ship. It took me numerous calls to customer service to resolve them. I had orders lose STL, promo GCs and even some non promo GCs. I kept e-mails and printed out copies of order summaries just in case I needed proof of my order cost. So far I haven't had any problems with orders placed this year.

victant

Like I mentioned earlier, sometimes the CS is helpful, sometimes not....