MrN

FYI

Paramont is going to re-release ST II to VI as 2-disc SEs, like ST: TMP. There will most likely be a new box set when they're done with all the movies.

Laser Movies

They will not price match Canadian stores. I cut and pasted their policies below in matching a price.

http://www.deepdiscountdvd.com/promo.cfm

AJW

Seems someone from DDD is still actively reading this thread. I noted yesterday that they had Upstairs Downstairs Season 3 for full price $79.95 and it has since been lowered to $42.53

http://www.deepdiscountdvd.com/dvd.cfm?itemID=ANE070414

I would have liked to have gotten the same price on this set as I did on the others ($38.38) but I'll probably go for it at this slightly higher price anyway. I've been happy with DDD's service so far.

JonTurner

While I admit that I get 90% of my DVDs from Columbia House, pretty much everything else I get from DDD... only when they don't carry it do I look elsewhere. I order pretty much all my Criterions from them, and plenty of other stuff that's a little too independent or whatnot for CH to carry (like Bully, Open Your Eyes, and Lost and Delirious in the past 2 weeks).

They pretty much always have the best prices on these things - and on top of that, you can actually get through easily to talk to CSRs who have always been well informed and helpful. I've had an order or two messed up by them in the past, but they've always been happy to fix it when I've given them a call.

Anyway, another big from me!

JDF5244

I have been a BIG fan of DDD for a couple years now. I have bought 50+ DVDs from them over the years. I've never really had any gripes, until now (albeit a minor one).
I have always chosen media mail when making purchases via DDD. Living in So. Cal. it generally takes about 10-14 days for me to receive my discs from the time they are shipped. My most recent order is coming up on 3 weeks (21 days) however, and I haven't received the disc. I received my credit card bill and it was most certainly charged on the day the site says the disc was shipped.
I had a disc shipped media mail from DVD Empire around the same time (they're in PA) and received it the other day.
I hope this isn't what to expect from DDD going forward, because I have always loved their site, and hope to give them more business in the future.
JDF5244

M16

I've placed two orders from DDD, but when I go to my account, It shows that I've no open orders!!, is that what happen usually with you guys?? but I've only placed the 1st order before 20 hours, and the 2nd one before 3 hours, is that ok?? and I've choose for the delivery option for both of them this one "2 to 3 business day delivery, is that ok??".

And the other thing that i've heared that they have the least price, but they sell "French Connection I & II Collection Box " for "$ 29.28", and for the same item at " www.dv-depot.com " they sell it for "28.95".

RMan360

DDD has the lowest "Total" price, which is the items cost + shipping. Also, DDD only price matches online stores based in the US.

darkside

I've had an order I placed not show as open, but it was there because I called and checked. They are always helpful when I've called with a question. Overall I'm very happy with the service I've gotten from DDD and they now have all of my online DVD business. I haven't ordered from anyone but them in months.

As far as how long Media Mail takes. I've had it take anywhere from 1 week to a month. Thats kind of the risk you take with third class mail. I was doing the Priority upgrade when it was only $1.95, but its $3.95 again.

M16

It's my 1st time with them "DDD" ,so I do not know how thigs go, and I've recived the confirmation letter 24 hours ago, so what I want to ask is, How long does it take from then to send the packages?? and the title was instock when I ordered.

Thanks,,

Shafted!

A big gripe i have with DDD is their webpage. It's old looking and looks kinda shady.

In addition to that, i have not been able to update my credit card information. I get an invalid card # msg when i try to finalize my changes. To get around that i just created a whole new account with the new card.

Small annoyances, but they should really be a non-issue, hopefully DDD will fix em.

oten66

[QUOTE]Originally posted by DeepDiscountDVD
[B]Hello Everyone,

We have completed the first stage of the upgrades so the order files from the last week are being rebuilt and your online order status should be current shortly.

Well...It's been nearly three weeks and my order status still shows as being open and no 'official' email stating my order had been sent. And since I did not receive a reply for my credit card being charged twice, I had my bank reverse the second amount. Interestingly enough, my credit card company informed me that they had 'a significant number of credit card claims' against 'Infinity Resources'. Call me cynical, but I'm starting to believe the positive comments posted on this site are from 'friends' or those with a vested interest in this company.

I sincerely doubt that my order was ever sent and will most likely have to make a claim against the original amount. Boy...have I learned my lesson. BUYER BEWARE!

strife

I highly doubt a bank told you they had significant number of claims. That would open them to a possible lawsuit.

BTW all the positive people are really the same person.

DeepDiscount

Oten66,

I apologize directly to you for the inconveniences that you are having with our company and I have sent you an email with my personal contact information so that we may resolve these issues immediately. It is obvious that we failed in our attempts to serve you properly and again I apologize. We should have handled your concerns more effectively.

I can assure you though that this situation is the exception and not the rule at DeepDiscountDVD.com. We have a very good reputation and fulfill thousands of orders every day without difficulty. However, I understand that this does not fix your particular situation and as I stated above I will do everything I can to resolve the situation to your satisfaction.

We have been in the business of selling videos direct to consumers for more than 14 years and during that time we have built a reputation as a high quality retailer with both our customers and the studios. So to hear of the difficulties you are having concerns me a great deal and I want to make them right by you.

Again, I am sorry for all of the frustration that we caused. It should never have happened.

Sincerely,

David Barker
Director of Ecommerce
Infinity Resources, Inc.

mikes0765

I have had my first experience with DDD this week, and I ran into problems. I recently moved, and my Credit Card company did not change my address in a timely manner. About 4 days after placing my order, I get a call from DDD stating to call them back. I did, and the CS rep just told me that they wanted to double check, make sure that my order was legit, and that my order will be proccessed promply, although it's already 4 days since my order was placed. Never did he mention, that my order was held up because of the credit card address issue. The next day, I checked my order status, to make sure it's been shipped. I was shocked to see that orders ( I had 2 of them) were cancelled!!!. I called them up, and they told me to call my credit card company. I did, and they changed my address. I called them back, and they wanted me to place another order online. That pissed me off, because it's an order of about 15 DVD's, to do the searches and place the order again is going to take time, and guess what, the order won't be proccessed until the next day. Now this is almost 8 days since placing my orde. OK, so I go online to place my order again, and guess what, one of the items, (limited edition Disney Silly Symphonies) no longer available. I call them up (thank god, they answer promplty at least). Couldn't do anything about it, but they placed the order for me by phone. Since it's a phone order, now I can't track it online. I asked them to send me an email with the confirmation, I was told all I need is my order number. So as of today, my DVD's will be shipped tommorrow, and I hope I can get them in about 5-10 days. That would be a total of about 20 days from my initial order. I understand the address issue, that was the Credit Card fault, but the way this was handled is very poor. That said, I will try them again,because I don't like to judge a company from a single incident (have you tried flying lately?) and the customer service reps were very nice on the phone. I just wish niceness produces results.

marty888

Seems to me you complaint should be with your credit card company - if they had processed your address change "in a timely manner" you most likely would have had a trouble-free experience with DDD.

GatorDeb

Why is it DDD's fault that the mail lost your shipment? Have you CALLED them? They will probably ship you a new one (of course if you receive the old one in the mean time, send it back )

I just placed my third order. They do take long to get here, but it is CLEARLY stated in the checkout page. Two orders without a hitch (one of them had 3 DVDs, the other one 1). In this one the site had trouble and while I'm sure I didn't check out twice (only 1 confirmation e-mail and 1 confirmation screen), I called them and was assured they will track my order to make sure it doesn't ship twice and cancel double orders as needed.

Orbi-Wan Techno

Log me in as another DDD happy camper. I've had problems with every other online retail, but not DDD.

oten66

\

Have you ever heard of an informal chat over the phone? I have been with the same credit card company for over 20 years and actually have a good relationship with the human beings that work there. This company is dodgy and seem to target overseas consumers. I guess you should be thankful that you live in the US.

joe liquor

You actually talk to the same CSR everytime you call? That is amazing (actually unbelievable if you ask me)...who do you have your account with...I want to sign up.

Hollow Man

oten66,

DDD has already posted twice in this thread apologizing for the problems and willing to solve any outstanding issues you have. In my opinion, that's anything BUT dodgey behavior.

Are you saying that your problem still hasn't been rectified?

-HM

Startide

Originally posted by travis_bickle:
I will just order from DVDplanet if they have lost my order.

Switching to dvdplanet is possibly less of a panacea. Of course you know that Dvdplanet will adjust the price charged to your CC regardless of what original price you ordered the items at if their costs go up on that item. They've done that to me before. Of course, if the item runs out and goes to back order, they will adjust the cost again. They had done that to me before. And if you PREorder an item and they somehow run out, they will automatically sell the item to you at the non-preorder price even though you pre-ordered it. And of course, each of these above situations can cause them to break your shipment into one DVD per shipment, thus you get a $2.50 charge for S/H each time.

DDD doesn't do that to me. If their margin is less, the ordered price is still the ordered price i pay. Not like dvdplanet who preserves their profit by adjusting or breaking shipments into separate shipments.