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My top ten Ebay Pet Peeves

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My top ten Ebay Pet Peeves

Old 01-31-02, 10:27 PM
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My top ten Ebay Pet Peeves

My Top Ten Ebay Pet Peeves.

As a Seller...

Deadbeat Bidders. You know the routine. Someone wins your auction and you never hear from him or her. No payment. No answers to e-mails. From people with feedback in the 100s and no negatives, even. I stopped selling on Ebay in 2000 because getting payments was just too much of a hassle. That year, four out of every five auctions I put up were "won" by non-paying bidders. Some items I had to list up to five times just to get a bidder willing to pay. At least have the decency to answer your e-mails and tell me the truth. Iíve only been selling again for a short time, and Iíve already gotten unanswered e-mails...

Deadbeat Snipers. Deadbeat bidders are bad enough. But what's with people whom obviously track an auction, put in a high bid in literally the last minute and then back out? I can understand, though not justify, people placing a bid in haste, particularly an overly high bid, several days before the auction ends, and then backing out. But if you're sniping you've obviously been watching the auction and putting some thought into your purchase.

I don't take PayPal. I never say I take it. Don't demand that I take it. If you're too stupid to read the terms of sale -- which I always state clearly -- then you shouldn't use Ebay. I set the terms of sale. If you don't like it, don't bid on my auction.

Blank Money Orders. This I don't understand. I've received five or six blank money orders -- not filled out to me. This is no safer than sending cash. If someone gets to the money order before me, they can fill it out and cash it. Stupid.

I need your address to ship it. I've run into a couple of people who didn't want to give me their address. Or I'll get an illegible address scribbled onto a scrap of paper. If you can't print out a letter, then e-mail your address or PRINT (PRINT as in writing) a note. On a related note, tell me what you've won. The worst payment I ever got was a blank money order, with an ILLEGIBLE return address scribbled onto the envelope. The person had a rather odd name, so thereís no way I that couldíve figured it out on my own. Also, it didn't have the item name or item number. I had sold four things at the same price during that time, and I had to wait until all four payments were in, and then figure out which one this was through the process of elimination. It also took multiple e-mails to get this person to give me their address. Weird.

As a BUYER...

Condition. I've had too many sellers mis-state the condition of the things they're selling. This is a problem on Half.com as well. Hereís a hint: a scratched-up CD or DVD is not "mint." It's not "excellent." Itís not "just like new." It's not "brand new." Neither are torn inserts or packaging. A CD covered with deep scratches (that I can actually feel with my fingertip) does not have a "couple of light scratches." Stop lying. Or if you don't know what "mint," "fine," very good," and "good," really mean, and you're going to sell things on Ebay, then learn how to grade properly.

Packaging. I expect to receive items in the stated condition. Please package items so they arrive to me the way left your possession. Not so much of a problem with CDs and DVDs, but books are easily damaged in transit. I've stopped buying comic books and graphic novels over Ebay because the sellers would just drop them UNPROTECTED into a big envelope. I can understand it -- it's tempting and they fit in there nicely, but it is not adequate protection. I've had graphic novels arrive BENT IN HALF - SPINES TORN OR BROKEN because the ####### seller was too lazy to properly pack it. Five dollars to put it in one of those flat-rate Priority envelops. (And yes, when I ship something, I go to great lengths to insure the buyer gets it in the same condition it was in when it left me.)

State your shipping and handling charges. Especially if you're selling DVDs and CDs. You know what it costs. Let me know what you're going to charge. I'm afraid to bid on these auctions because I don't want the seller to demand that I pay $8.00 to ship a CD I won for $2.00. I have heard of this happening, though it hasn't happened to me yet. Ebay needs a policy whereby if you don't state your charges up front -- at least for small items -- then the seller has to pay shipping.

Bulk Sellers/Auction management services. I avoid these auctions. Too many bad experiences with bulk sellers. Generally unresponsive and uncooperative. My worst Ebay experience was with one of these guys. He shorted me by a couple of items, and took over a month to do so. My e-mails went unanswered. Jerk.

I'd say that maybe two-thirds of the auctions I bid on end satisfactorily -- even now that I'm overly selective. Unless it's something I really want and the seller looks exceptionally reputable, I won't bid over a couple of dollars or a small percentage of the item's "new" worth. Poor packaging and over-estimated conditions have severely cut back my purchases on Ebay. I'd love to buy more graphic novels, but last year I had eight in row arrive damaged due to poor packaging, and enough was enough. About a third of the CDs I buy are heavily scratched, as many have torn or otherwise damaged inserts. Two thirds, with even careful bidding, isn't a very good track record. This needs to be better. There are things I would be willing to pay more for, but irresponsible sellers have done much damage to the responsible ones out there.

Here's how I conduct myself on Ebay: When I buy, I pay for everything I bid on promptly and in the manner the seller requests. I communicate with the sellers clearly and politely. I leave positive feedback if everything works out to my satisfaction. When I sell something, I accurately grade everything I sell and list any defects. I package everything carefully. I state shipping charges and payment terms up-front. I e-mail the buyer when I receive payment and when I ship -- the same day unless Iím holding a check for clearance. All that I ask is that I receive the same courtesy. I leave positive feedback-- even if they buyer is a bit obtuse. (Okay, you don't have to e-mail me when you ship, but it's still a nice thing to do.)

So, what are your Ebay and Half pet peeves?
Old 01-31-02, 11:55 PM
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Buyers who don't leave feedback.

What I do is send buyers a reminder if they haven't left feedback. The email has a link which takes the person right to the page to leave feedback for me.

On one of my recent sales, the buyer thought I was spamming him and he told me to "Cease and Desist!!". SO NOW I have to add a disclaimer explaining that:

1) This is the last note from me.
2) I will not add the buyer's email to spam lists.
Old 02-01-02, 01:21 AM
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Josh-da-man,

I have a pet peeve:

People like you who complain about Ebay.

It is what it is. A Peer To Peer virtual trading domain. It can only be as good
as the imperfect human beings that use it.

When are you starting your rival service?
Old 02-01-02, 01:51 AM
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Re: My top ten Ebay Pet Peeves

I don't take PayPal. I never say I take it. Don't demand that I take it. If you're too stupid to read the terms of sale -- which I always state clearly -- then you shouldn't use Ebay. I set the terms of sale. If you don't like it, don't bid on my auction.
I HATE this! Of course I hate deadbeat bidders and buyers who don't leave feedback, but this pisses me off the most. I just had a guy who kept demanding that I send him a billpoint invoice, saying things like "It's really easy." I clearly stated that I only accept checks or money orders in the item description. I kept on trying to tell him this and he just didn't seem to understand. I noticed that some other sellers left him negative feedback because of this too.

Or people will email me (which is at least better than bidding on and winning the item only to not agree with my terms) asking "Do you take paypal?" What the &*$# does "Payment can be made by check or money order only" mean? If I accepted paypal, why would I write that? I don't like being a jerk, I prefer to be polite, but I am so sick of this now I simply reply "Read the item description."

"It's really easy, c'mon."

Last edited by Matt925; 02-01-02 at 01:55 AM.
Old 02-01-02, 01:57 AM
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I don't care for the sellers that only will use priority mail. Books and cds can end up costing more to ship than what I bid on them.

Oh yeah, I don't take paypal either. Haven't had a problem yet but I don't sell very often.
Old 02-01-02, 10:50 AM
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Josh-da-man -- I agree with just about all of your points.

I'm amazed at people who will send me a money order for a lot of $$$$, but not take the time to list WHAT it's for or WHERE to send the item. I certainly wouldn't ever send a stranger money without being extremely clear about what I wanted...

And, it always seems to be the case that when people don't list what the check/MO is for, they have rounded up on the value. If the total was supposed to be $34.89, they'll send me $35. Makes it nearly impossible to figure out what the check is for, especially if you've sold a lot of stuff recently.

And that handwriting thing is an issue too. I just had an auction last month where the guy sent me payment with completely illegible handwriting. I e-mailed him to confirm the shipping address, and his e-mail was now invalid! I had to wait (3 weeks) for him to contact me. He seemed upset that it was taking so long, but what the heck could I do? I can't read where to send it, and he changed his e-mail and eBay no longer had a valid way of contacting him... (of course, this is *my* fault). Grrrr...



Anyway, I love eBay -- for both buying and selling. But it seems that every week I have a really funny/puzzling story about a buyer or seller. People are just strange, I guess.
Old 02-01-02, 11:05 AM
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Josh-da-man:

I enjoyed reading your post. I have never used Ebay as a buyer or seller for many of the reasons you listed. I used Half.Com one time, with so so results, but have become convinced that the ratio of scammers to honest sellers/buyers is quickly going south as time passes.

Frankly, for the amount of things I sell, and free time I have, I would rather sell on forums like DVDTalk. In the past week, I sold about 20 DVDs to folks here and the sales went just fine. I asked for MOs or checks, avoiding the Paypal route, which just doesnt appeal to me.

Am I losing out on some great deals because I dont use Ebay or Paypal ? Probably, and to the people who wanted to buy my disks using it, and backed out when I said I wouldnt accept Paypal, I completely respect your views. It makes many transactions simpler. But on the other hand, I will accept personal checks which is a no no for many people.

To each their own, but as you so fairly state Josh, respect the views I as a seller/buyer have with respect to payment and sales terms. If you disagree or dont like, shop elsewhere. It guarantees happier buyers and sellers in the long run.
Old 02-01-02, 01:23 PM
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Originally posted by msharkm
Josh-da-man,

I have a pet peeve:

People like you who complain about Ebay.

It is what it is. A Peer To Peer virtual trading domain. It can only be as good
as the imperfect human beings that use it.

When are you starting your rival service?
Well said and this the reason I have never and will never use EBay.
Old 02-01-02, 11:10 PM
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Well, Josh basically said everything there is to say, but I really hate buyers that are unresponsive. I don't like to have to threaten someone to get them to pay. Also, I hate it when someone sends a MO and doesn't say what it's for, and where to send to. No feedback annoys me too. I always leave feedback when the buyer pays on time/the seller ships on time. I generally don't leave negative feedback unless it's something seriously wrong.
Old 02-02-02, 09:21 AM
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You want to know what is really stupid? Anyone who still uses this service. I mean it used to be great until all the selfish people realized they could make a quick buck off of people with little or no effort on their part.
Old 02-02-02, 11:04 AM
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Originally posted by happypants
Buyers who don't leave feedback.

What I do is send buyers a reminder if they haven't left feedback. The email has a link which takes the person right to the page to leave feedback for me.

On one of my recent sales, the buyer thought I was spamming him and he told me to "Cease and Desist!!". SO NOW I have to add a disclaimer explaining that:

1) This is the last note from me.
2) I will not add the buyer's email to spam lists.
I try really hard to get that feedback as well. I just want to know that the package arrived safe and sound and that they were okay with what they bought. Nothing worse than getting an email a couple weeks after your sale with someone telling you they want their money back or the package never made it.
Old 02-02-02, 02:44 PM
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Re: My top ten Ebay Pet Peeves

Originally posted by Josh-da-man
So, what are your Ebay and Half pet peeves?
Not leaving feedback! Oh, this pisses me off so much. I always leave feedback - period, end of story. But I'really pisses me off when I mail my payment promptly, communicate every step of the way, handle myself in a polite and professional manner, and leave feedback the day the item arrives (after I get a chance to examine it, of course) - and get ingored for all my trouble. It takes, what - 30 seconds?
Old 02-02-02, 09:45 PM
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Lately my peeve has been buyers that pay late. I've had a few tell me they sent out the payment a certain day, but the payment arrives late and the postmark shows they didn't send it out the day they said they specified. One guy sent it out a week later than he told me.
Old 02-02-02, 10:21 PM
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Originally posted by apowers
You want to know what is really stupid? Anyone who still uses this service. I mean it used to be great until all the selfish people realized they could make a quick buck off of people with little or no effort on their part.
true...I've sold several items with 150%+ profit, but the point is that they wanted the item. Generally, my items sell for less than the price in the store, so it's a win-win situation.
Old 02-03-02, 07:54 AM
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It's strange about people not leaving feedback. As soon as my end of the deal is completed, up goes a rating which the other person would see. Why would this not get a rating back? Then the odd ones straggle in way late, sometimes so late it's funny.
Old 02-03-02, 09:44 AM
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Originally posted by Preacher
It's strange about people not leaving feedback. As soon as my end of the deal is completed, up goes a rating which the other person would see. Why would this not get a rating back? Then the odd ones straggle in way late, sometimes so late it's funny.
I got one like 4 months late one time. I have no idea what could have provoked the guy to even give feedback that late, because I don't even think it shows up on the transactions not given feedback list. And another one I hate--People telling you how much to charge for shipping. I charge 3.50 for first class. Yes, first class. That covers the shipping, the ebay listing fees, the envelope, the packing material, the fee paypal charges, etc. Lately people have been sending me $1 extra for shipping. I know the shipping costs a dollar people, I just need some profit for myself. It's not like I'm not telling them what the shipping will be, they are just not agreeing to it.
Old 02-03-02, 10:08 AM
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Well, I've had nothing but good experiences on eBay. I guess I've sold a couple dozen things and bought a dozen more. Everything's gone great, so far. Lots of good sellers and buyers. It probably depends on what you're selling/buyer. I'm guessing CDs and DVDs (which I only sell on half.com) attract younger deadbeats and scammers. On eBay, I've sold mostly childhood collectibles (baseball cards, comic books...) and bought mostly artwork.

Last edited by milkdog; 02-03-02 at 10:11 AM.
Old 02-03-02, 10:45 AM
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I must operate in a dreamworld - Ebay laser discs - where I've had very few problems. I've bought several hundred LDs and all have been delivered. Occasionally, one is not as described. Way too often, they're packed poorly or strangely (this is my pet peeve). LDs are a different world when it comes to packing; most people don't have a clue. I've run hundreds of LD auctions with only had a handful of deadbeats.

I feel very safe in the LD world. Perhaps it's because LD collectors tend to be older? Just a theory.
Old 02-03-02, 02:52 PM
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I think milkdog and BigT hit the nail on the head. The product catagory seems to
determine the age and thus maturity of the people you end up dealing with.
I do casino collectibles and have not had a problem. And a friend
does LDs like BigT and has had no problems.

I also wish everyone used Feedback - it's the one thing Ebay supplies
to help weed out the wankers. One guy I bought from told me, when
I gently asked him to please leave feedback, that he did 10 to 15 sales
a week and was 'too busy'. Have to remember that some people aren't
as computer literate - they may not even own a machine - but it is
annoying.
Old 02-04-02, 09:54 AM
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I hate it when your auction states: Bids only from the US and Canada but you still get bids from other countries. Or my favorite peeve: Priority shipping: $6 (WTF? Priority usually is $3.50- and don't give me that BS line about the shipping price includes the price of materials and the time it takes you to go to the post office...nothing but greedy BS).
Old 02-04-02, 11:10 AM
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How about 'if you have negative feedback do not bid' and someone with a +0/-2 bids followed by me deleting his bid and this person bids again in the very last minute! Guess what? After numerous e-mails no reply! Anyway, that person has been blocked and I reported him to eBay to get my commission back but those people suck (and I don't understand them either!)
Old 02-04-02, 12:18 PM
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Originally posted by Trout
Or my favorite peeve: Priority shipping: $6 (WTF? Priority usually is $3.50- and don't give me that BS line about the shipping price includes the price of materials and the time it takes you to go to the post office...nothing but greedy BS).
Well, some people include paypal fees in their handling costs. So that's why a lot of people charge more than $3.50 for priority mail.
Old 02-04-02, 01:59 PM
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Originally posted by Trout
I hate it when your auction states: Bids only from the US and Canada but you still get bids from other countries. Or my favorite peeve: Priority shipping: $6 (WTF? Priority usually is $3.50- and don't give me that BS line about the shipping price includes the price of materials and the time it takes you to go to the post office...nothing but greedy BS).
If you don't like it ....don't bid on the auction. There are no monopolies on anything on ebay. Bottom line is a dvd can sell for $10 with free shipping or it can sell for $5 with $5 shipping. It's not greed, it's call business.
Old 02-04-02, 02:10 PM
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Originally posted by tygloalex

If you don't like it ....don't bid on the auction. There are no monopolies on anything on ebay. Bottom line is a dvd can sell for $10 with free shipping or it can sell for $5 with $5 shipping. It's not greed, it's call business.
I do avoid auctions with excessive fees. But it is something that I still have an opinion on. Besides, these sellers are circumventing eBay policies by charging extra for fees. They call it a handling fee but really it is an extra charge to cover their costs. Rmember when paypal started a $.30 transaction fee? Ebay auctioneers started trying to add that to the final price before ebay put a stop to it.

When I buy a dvd at a store, the price includes all fees(besides state sales tax). What's to prevent a seller from charging even more than a dollar or two for this?
Old 02-04-02, 03:21 PM
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Originally posted by J-Dubya


I do avoid auctions with excessive fees. But it is something that I still have an opinion on. Besides, these sellers are circumventing eBay policies by charging extra for fees. They call it a handling fee but really it is an extra charge to cover their costs. Rmember when paypal started a $.30 transaction fee? Ebay auctioneers started trying to add that to the final price before ebay put a stop to it.

When I buy a dvd at a store, the price includes all fees(besides state sales tax). What's to prevent a seller from charging even more than a dollar or two for this?
The fact that you don't have to bid on that auction. There are usually at least 10 of any item on ebay and none of it is required for living. Shoot, some people sell cds for 1 cent with 6.99 shipping and handling.

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