Question for Chicago Area DDD customers
#26
Guest
Posts: n/a
At this time we are not allowing orders placed via Internet or Phone to be picked up in our store. Depending on the amount of customers coming into the store to place orders we might re-evaluate allowing customers to pick up orders placed online or over the phone at a later date.
Rick Mejorado
DeepDiscountDVD
Customer Service Supervisor
Rick Mejorado
DeepDiscountDVD
Customer Service Supervisor
#27
DVD Talk Gold Edition
Join Date: Jan 2001
Posts: 2,160
Likes: 0
Received 0 Likes
on
0 Posts
Originally posted by CS@DeepDiscount
At this time we are not allowing orders placed via Internet or Phone to be picked up in our store. Depending on the amount of customers coming into the store to place orders we might re-evaluate allowing customers to pick up orders placed online or over the phone at a later date.
Rick Mejorado
DeepDiscountDVD
Customer Service Supervisor
At this time we are not allowing orders placed via Internet or Phone to be picked up in our store. Depending on the amount of customers coming into the store to place orders we might re-evaluate allowing customers to pick up orders placed online or over the phone at a later date.
Rick Mejorado
DeepDiscountDVD
Customer Service Supervisor
#28
Member
Join Date: Aug 2001
Posts: 87
Likes: 0
Received 0 Likes
on
0 Posts
Originally posted by Deke Rivers
Thanks Rick for clearing this up..I tried mentioning this earlier but the DDD fans basically said I was full of $%^&
Thanks Rick for clearing this up..I tried mentioning this earlier but the DDD fans basically said I was full of $%^&
#29
Senior Member
Join Date: Nov 2001
Location: Just Outside The Windy City...
Posts: 638
Likes: 0
Received 0 Likes
on
0 Posts
yeah, what's up with that?! you come bashing them in, talking about how bad their service is, and then you turn around when their CS backs you up on your claim!
next time, why don't you call ahead to make sure your title's in stock - and confirm that they DO have it - then get in your car and go to the store. you did mention that "if I knew I could I would believe me...".
instead of mouthing off on what a lot of people think is a good service, why not just stick to the original issue at hand - shipping time for this matter.
i'm not trying to pick on you or anything, it's just that you're in the minority when it comes to ddd (as far as i see on this thread).
no offense meant,
r
next time, why don't you call ahead to make sure your title's in stock - and confirm that they DO have it - then get in your car and go to the store. you did mention that "if I knew I could I would believe me...".
instead of mouthing off on what a lot of people think is a good service, why not just stick to the original issue at hand - shipping time for this matter.
i'm not trying to pick on you or anything, it's just that you're in the minority when it comes to ddd (as far as i see on this thread).
no offense meant,
r
#30
DVD Talk Gold Edition
Join Date: Jan 2001
Posts: 2,160
Likes: 0
Received 0 Likes
on
0 Posts
guys- i mentione din an earlier thread that acsr told me you couldnt buy from the store front-someone told me I was wrong in a leter thread and now a DDD rep confirms what I said to begin with--thats what I was referring to-this has nothing to do with my dislike for DDD..get a grip on your selves for crying out loud will ya..WHy does a persons opinion on a particular e-tailer get taken do seriously???
#31
DVD Talk Gold Edition
Join Date: Jan 2001
Posts: 2,160
Likes: 0
Received 0 Likes
on
0 Posts
Originally posted by i-bystander
Numanoid - Time to get in the car and drive that mile! =)
Deke - I went in there, and they actually check the price online. Whatever it says online, that's the price you get. I wouldn't really recommend calling the 'store' for this kind of info. Instead of the storefront, what you get is the CS from the 'warehouse'. They'd give you a different answer than the one you get from the 'store'.
Basically, DDD operates online. They have a B&M called Movies N' Music Outlet. M&MO is the 'store', DDD is the 'warehouse'. When you call DDD, obviously, you get the warehouse. As far as the 'store' is concerned, like I said they check the price online, and that's what they go by. I don't know if you're being misled by CS (weird), but I'm talking from experience. Since you're not too far away, why not give it a shot, and check out their 'store'. Maybe it'll change your opinion of them. Or maybe not.
No flames,
R
Numanoid - Time to get in the car and drive that mile! =)
Deke - I went in there, and they actually check the price online. Whatever it says online, that's the price you get. I wouldn't really recommend calling the 'store' for this kind of info. Instead of the storefront, what you get is the CS from the 'warehouse'. They'd give you a different answer than the one you get from the 'store'.
Basically, DDD operates online. They have a B&M called Movies N' Music Outlet. M&MO is the 'store', DDD is the 'warehouse'. When you call DDD, obviously, you get the warehouse. As far as the 'store' is concerned, like I said they check the price online, and that's what they go by. I don't know if you're being misled by CS (weird), but I'm talking from experience. Since you're not too far away, why not give it a shot, and check out their 'store'. Maybe it'll change your opinion of them. Or maybe not.
No flames,
R
#32
Member
Join Date: Aug 2001
Posts: 87
Likes: 0
Received 0 Likes
on
0 Posts
Originally posted by Deke Rivers
guys- i mentione din an earlier thread that acsr told me you couldnt buy from the store front-someone told me I was wrong in a leter thread and now a DDD rep confirms what I said to begin with--thats what I was referring to-this has nothing to do with my dislike for DDD..get a grip on your selves for crying out loud will ya..WHy does a persons opinion on a particular e-tailer get taken do seriously???
guys- i mentione din an earlier thread that acsr told me you couldnt buy from the store front-someone told me I was wrong in a leter thread and now a DDD rep confirms what I said to begin with--thats what I was referring to-this has nothing to do with my dislike for DDD..get a grip on your selves for crying out loud will ya..WHy does a persons opinion on a particular e-tailer get taken do seriously???
#33
Senior Member
Join Date: Nov 2001
Location: Just Outside The Windy City...
Posts: 638
Likes: 0
Received 0 Likes
on
0 Posts
Originally posted by Deke Rivers
guys- i mentione din an earlier thread that acsr told me you couldnt buy from the store front-someone told me I was wrong in a leter thread and now a DDD rep confirms what I said to begin with--thats what I was referring to-this has nothing to do with my dislike for DDD..get a grip on your selves for crying out loud will ya..WHy does a persons opinion on a particular e-tailer get taken do seriously???
guys- i mentione din an earlier thread that acsr told me you couldnt buy from the store front-someone told me I was wrong in a leter thread and now a DDD rep confirms what I said to begin with--thats what I was referring to-this has nothing to do with my dislike for DDD..get a grip on your selves for crying out loud will ya..WHy does a persons opinion on a particular e-tailer get taken do seriously???
2. The DDD rep did not confirm what you 'said' - he said you can't pick up orders placed ONLINE or on the PHONE. He said they're re-evaluating this situation. He didn't say anything about not being able to buy from the actual storefront.
3. I don't care if you have anything against DDD (i don't own the place!), bash them all you want. It's your opinion. And from now on, it won't be taken seriously.
Happy holidays,
R
#34
Senior Member
Join Date: Nov 2001
Location: Just Outside The Windy City...
Posts: 638
Likes: 0
Received 0 Likes
on
0 Posts
Originally posted by Deke Rivers
I fact ..you are the one who disagreed on my claim to begin with
I fact ..you are the one who disagreed on my claim to begin with
R