Bestbuy.com - Incompetent or I'm just unlucky?
 

Have other people had trouble with Bestbuy.com or am I extra unlucky? I preordered the Godfather collection with a $10 coupon. I go the website a month later and my order has been cancelled, no e-mail nothing. I give them a call and explain the situation. I don't want to reorder, just send me a new coupon. I get the replacement coupon and order Cape Fear for instore pickup. Four days later I get an e-mail, unavailable for instore pickup...What, that's not what it said when I ordered it! The e-mail goes on to say they'd be happy to ship it to me with no shipping charge to make up for having to deal with such morons. Great I tell them go ahead and ship it. Today I get an e-mail from chipper Kathy telling me I need to place my order again and they'll credit me the shipping, but I need to contact them to get the credit and NO MENTION OF THE COUPON which is gone again. Is this par for the course or should I get angry? One time, that happens, twice, I wonder if they're trying to scam me? It's only $10 but this isn't right and I'm getting annoyed.
Thanks.
Chad

You're just unlucky, their order process is slow but not this inefficient. Just call them back and tell them what happened. If I were you, i'd take that $10 coupon and just buy myself a bestbuy giftcard. They ship that for free, then I'd go to a store, get what I want and use the giftcard.

The order process sucks. After an order is placed, you will need to call the CS center for any change to your order. On top of that, the CSR is usually less than helpful.