To those of you that ordered "From Here to Eternity" from Deep Discount DVD.
10-18-01 | 11:31 AM
#27
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From: Formerly known as (ahem) "LASERMOVIES"/California
Originally posted by rkaufmann
I too received an e-mail from DDD informing me of their error and offering a 10% coupon. Two points I'd like to make, first is DDD is very customer service oriented and even they do on occasion make goofs they try to make it right. Second point is if they do make a goof and the consumer try's to take advantage of the goof by ordering, the order and it's confirmation is not a contract. I know this is an emotional issue but the bottom line is there is no contract which means we were fortunate to get the coupon.
I too received an e-mail from DDD informing me of their error and offering a 10% coupon. Two points I'd like to make, first is DDD is very customer service oriented and even they do on occasion make goofs they try to make it right. Second point is if they do make a goof and the consumer try's to take advantage of the goof by ordering, the order and it's confirmation is not a contract. I know this is an emotional issue but the bottom line is there is no contract which means we were fortunate to get the coupon.
