Best Buy's Price Matching Policy Is Not Acceptable.
10-02-01, 07:01 PM
#1
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Best Buy's Price Matching Policy Is Not Acceptable.
Last Friday, I purchased a DVD Player from BB. Then on Sunday after church, I went to Sears and noticed that they had the same DVD player for $20 cheaper. After Sears I went home to look at the Sears flyer and the dvd player was not in it. So on Monday after my last class at university, I went home to print out the price of the dvd player from Sears website and packed up my dvd player in my car, then I drove to BB to show them the price from the sears website, they said that they won't price match it, then I went back to my car and got out the dvd player and returned it and got I refund. After BB I drove across the street to the local mall and went Sears and bought the dvd player there.
I think that BB should change there price matching policy to: If a local competitor (Sears, Circuit City, etc.) has the sale of an item in their website, but is not it their flyers, we will match the price from their website.
I think that BB should change there price matching policy to: If a local competitor (Sears, Circuit City, etc.) has the sale of an item in their website, but is not it their flyers, we will match the price from their website.
10-02-01, 07:57 PM
#2
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Most products have a 'minimum advertised price' associated with them and thats the reason they only match advertised prices. This way BB can report any violations of the minimum price.
I'd prefer no exception price matching myself, but BB is only in it to make money.
I'd prefer no exception price matching myself, but BB is only in it to make money.
10-02-01, 08:56 PM
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Kage, welcome to the forums.
From your post I can only add these thoughts:
The only retailer thus far who will match a website price in a brick and mortar (B & M) is Sears. No other company, Best Buy, Circuit, Wal-Mart, K-mart or any other will do so. Not even from their own website.
What you should have said is that Sears had the same player for $20 cheaper and asked that they call and verify that 1) Sears had the exact dvd player (Model #) 2) it was currently in stock and 3) it wasn't part of a rebate program. Most B & M's won't match rebates because they vary so much. They only match the actual price of the product.
From your post you went at it the wrong way. By following the steps above you would have received the player at $20 cheaper and saved an extra 10% in the process. You just have to know what to ask for.
From your post I can only add these thoughts:
The only retailer thus far who will match a website price in a brick and mortar (B & M) is Sears. No other company, Best Buy, Circuit, Wal-Mart, K-mart or any other will do so. Not even from their own website.
What you should have said is that Sears had the same player for $20 cheaper and asked that they call and verify that 1) Sears had the exact dvd player (Model #) 2) it was currently in stock and 3) it wasn't part of a rebate program. Most B & M's won't match rebates because they vary so much. They only match the actual price of the product.
From your post you went at it the wrong way. By following the steps above you would have received the player at $20 cheaper and saved an extra 10% in the process. You just have to know what to ask for.
10-02-01, 09:09 PM
#4
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Originally posted by POWERBOMB
What you should have said is that Sears had the same player for $20 cheaper and asked that they call and verify that 1) Sears had the exact dvd player (Model #) 2) it was currently in stock and 3) it wasn't part of a rebate program. Most B & M's won't match rebates because they vary so much. They only match the actual price of the product.
From your post you went at it the wrong way. By following the steps above you would have received the player at $20 cheaper and saved an extra 10% in the process. You just have to know what to ask for.
What you should have said is that Sears had the same player for $20 cheaper and asked that they call and verify that 1) Sears had the exact dvd player (Model #) 2) it was currently in stock and 3) it wasn't part of a rebate program. Most B & M's won't match rebates because they vary so much. They only match the actual price of the product.
From your post you went at it the wrong way. By following the steps above you would have received the player at $20 cheaper and saved an extra 10% in the process. You just have to know what to ask for.
Anytime you demand a pricematch, have them call the B&M and ask for the price. That's how every pricematch I've ever done goes down, with or without a flyer.
10-03-01, 02:01 AM
#6
DVD Talk Legend
Originally posted by eau
People reported success here with CC price matching their own website. Is it not correct?
People reported success here with CC price matching their own website. Is it not correct?
great customer service
10-03-01, 10:08 AM
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Yup CircuitCity is one of those 'Your Mileage May Vary' places. But I've generally had no problem getting them or any other B&M's to pricematch any other B&M's. In this case, Kage should have just said Sears had it in stock, not just shown Bestbuy a printout. He would have gotten the pricematch.
