Well done Hoc. Indeed, I will be a part of this if they don't honor my orders.

I am in if my order does not go through.

I am in too, I want my $200 worth of DVD's and Books

I have a new order number and the summary says that I must pay by phone? The full amount? Oh well, I guess another phone call is in order.

The wonderful thing is they combined two of my orders... I had used two diff emails in order to utilize coupons... now the coupons have expired as well.

WHOAS US!

I fear this is the latest back-handed business move B & N plans to make for those who were told they'd get a new order number. The liars!

man this is pathetic. Im getting hate e-mail from some board members now trying to justify their case because I expressed my opinion that it's a Flooz problem, not B&N... truly sad....

Ahhh....hate e-mail. That sucks! :(

I like to justify my case on the board and not send hate e-mails. Others should follow suit.

Man, that sucks. If we can't post opinions here, where can we post them? I think some people were looking to show B&N this thread somehow, and any Flooz-blaming would take away from the B&N-blaming. Not really a big deal though, and certainly not big enough to warrant "hate e-mail."

This guy has had over 3 hours to put this order through. He said on the phone that he was doing right then. I can't believe how poorly their CSRs and supervisors have handled this. I even sent this guy a follow up email, and he has not responded to it yet. Guess I'll have to call again. I knew this would probably happen, I just had that feeling that it wasn't finished yet.

I was looking through my old emails trying to find a dell order number and came across this email. It shows that the flooz was spent at B&N, and also lists them as the contact about the order. This should help prove that the flooz was removed from the account, contrary to what they are saying.



----- Original Message -----
From: "Flooz.com Order Center" <[email protected]>
To: <XXXXXXXXXXXXX>
Sent: Wednesday, July 11, 2001 10:34 AM
Subject: Follow-Up to Your Order at Barnes & Noble.com


Dear Ken,

We hope you had fun spending your Flooz at Barnes & Noble.com! If you have any questions about your purchase, contact the store's customer care center directly by using the contact information listed below.

The only thing more fun than spending Flooz is sending it to someone you know! The next time you have an occasion to celebrate, we hope you'll consider a gift of Flooz. As you know, more than 60 of the Web's best stores welcome Flooz gift dollars. Click here to treat someone special right now:
http://www.flooz.com/bannerclick.asp...9&bid=SPNDSND1


Here's a sampling of some of the most common Floozworthy occasions. Celebrate these special days (or one of you own!) with a gift of Flooz.

Birthdays!
---------
Even when a birthday sneaks up on you, there's still time to give 'em the gift you know they'll appreciate. See Birthday cards:
http://www.flooz.com/bannerclick.asp...9&bid=SPNDSND3

Thinking of You
---------------
Sometimes it's the thought that counts. Let them know you're thinking of them with a gift of Flooz. See Thinking of You cards:
http://www.flooz.com/bannerclick.asp...9&bid=SPNDSND4


Thanks again for shopping with Flooz. We hope to celebrate an event with you in the future!

Your Friends at Flooz.com

P.S. Remember, since Flooz is sent by email, your gift can arrive in just two hours. Or schedule advance delivery for a date down the road!
http://www.flooz.com/bannerclick.asp...9&bid=SPNDSND5


--------------------------------------
Contact Barnes & Noble.com with any inquiries about your recent purchase:
--------------------------------------
By email: http://www.barnesandnoble.com/custserv/custmail2.asp
By phone: 800-843-2665 (9 am to 9 pm, Eastern time, 7 days a week)



-----------------------------
Flooz(R). Just What You Wished For(TM).

That "Flooz isn't removed, only authorized" statement is almost complete bull--I'm convinced. People have said before that when trying to cancel a preorder with Flooz applied to it, there'd be trouble to get their Flooz back. Which wouldn't be the case if B & N didn't get Flooz right away on the transaction (like Tower and everyone else does). B & N is lying to us so that they don't lose so much money from their "Flooz" being just as worthless as the Flooz left in all our accounts.

AMEN!

spend (spnd)
v. spent, (spnt) spend·ing, spends
v. tr.
1. To use up or put out; expend: spent an hour exercising.
2. To pay out (money).

Yes. http://131.103.238.152 (temporary page, since my regular web presence provider went down. The temp page has a few glitches)

If anyone happened to save the portion of the B&N help page talking about payment with flooz that was up prior to August 3, I'd love to get a copy.

Some nice settlements you got there. :D

I got it at home. I'll e-mail you the files in a ZIP when I get home. And look at that, it's just about time to go home! :D

With a name that butchers the language like "Flooz" does, one would have to wonder what their rebuttal would be.

"Can't you see that our site and our services had no basis in the English language at all? We made sure to circumvent any and all parallels to the real world that we could, and language was the first to go. So, I don't see your point."

It amazes me that these people are getting this upset over some DVDs....

Anyone else not able to log in right now? I can't even check my order status, all I keep keeping are error messages.

EDIT

It seems like it works now.

I just logged in fine.

OK, I just faxed the letter to the corporate headquarters of Barnesandnoble.com, Inc. in New York. We should hear within a couple of days.

Hey Hoc, did I ever tell you that I like having you on our team? Well, Hoc, I like having you on our team.

Yeah, we do OK. ;) But part of it is knowing what is the right kind of case. And this is the right kind of case.

LBPound23 -- Thanks. With any luck, B&N will do the right thing and just come through on the orders like promised. But if they don't, this will be a decent case.

I'm in, Hoc. I have a screen shot of the "flooz is gone but B&N will honor previous orders" page if you need it.

I called today, talked to the supervisor "Kimberly I'mnotallowedtogivemylastnamehereismyextension3728" and got absolutely nowhere. It started to actually get amusing at the end of the conversation, because she kept saying one thing and then in the very next sentence she would say she didn't say what she said.

Lori