In the words of Michael Bolton, "(Barnes and Noble), you guys can both eat my ass!"

I had exactly the same thing happen to me. The email with the new order showed $80.93. When I called about it, the CSR said that it was being charged to a MasterCard and the last 4 digits are 8001. I thought this was particularly funny since I don't have a MasterCard! She went offline for awhile and when she came back, she said that it was being charged to a B&N Corporate CC, but that my CC would only be billed for the correct balance after deducting the FLOOZ and the $10 credit.

I again asked what the factors were in determining who got their orders reinstated (date of order, amount of FLOOZ, etc.) but unfortunately she was clueless. As LostHiWay posted, don't give up and keep trying!

bhauge or LostHiWay,

Could either of you post a copy of the email or perhaps send me a copy ([email protected]) so that I could have some leverage when I call them again?

Please post so we all can get leverage. Time is short.

Thanks,

Hal

bhauge or LostHiWay, Can you email me a copy of your email also? My email is [email protected]
thank you

Here's the email I received (minus my order number). I'm not sure there's a lot of information that you can use, though.

From: [email protected]
Subject: Your Barnes & Noble.com Order #BNXXXXXXXX
Date: Wed, 15 Aug 2001 09:40:28 -0400

Thank you for shopping with us again.

The details of your order are listed below. As always, we will send you
e-mail order updates (i.e. confirmation on the day the order ships and
other status notices).

To view the status of your order, simply click on the status icon located
on our web site, http://www.bn.com.

We offer you around the clock support by e-mailing us at [email protected] or
by calling, 1-800-The-Book (1-800-843-2665). If you are calling from
outside the United States, call 201-272-3651.

We appreciate your business and look forward to you visiting us again soon
at http://www.bn.com.

-The Booksellers at Barnes & Noble.com-

Do you want to be rewarded for all your future Barnes & Noble.com purchases?
With the Barnes & Noble Platinum PlusSM MasterCard® you earn points with
all of your purchases which can be redeemed for cash savings on your future
Barnes & Noble purchases. Click here http://www.webapply.com/bn-a9iu to
learn more.

*****************************************************************
Shipping: Your order will ship via Standard Ground. (To estimate arrival,
please add 3-6 business days for shipping to item availability.)

We have received your request to pay by phone.

Easy Steps to completing the Automated Pay by Phone Order:

1. Call our Customer Service Center, 1-800-The-Book (1-800-843-2665).
If calling from outside the U.S., call 1-201-272-3651.
2. If calling from a touch-tone phone, Press 1. If calling from a
rotary phone, please hold for the call to be transferred to a Customer
Service Representative.
3. If you would like to place a new order or complete your pay by phone
internet order, Press 1.
4. Enter your Numeric Order #.
5. Enter your Zip Code.
6. Enter the Card Card Number.
7. Enter the four digit Expiration Date on your Credit Card. Your order
will be completed.

QTY PRICE TITLE AVAILABLE
----------------------------------------------------------------------
1 $78.95 Godfather DVD Collection Not Yet Released
--------------
$78.95 Net Product
$0.00 Gift Wrap
$0.00 Tax
$1.98 Shipping
--------------
$80.93 Total Order Price
$0.00 No Payment Method Available

Please note: Sales tax varies by state. You can find your tax rate on
our Helpdesk by clicking on the link below. The Goods and Services Tax (GST)
is applied to orders delivered in Canada.

http://www.barnesandnoble.com/help/p...ng_options.asp

Out-of-Print and Used Book orders are subject to prior sale. We will
contact you by email if we are unable to fill your order.
*****************************************************************

bhauge or LostHiWay, could you please email me a copy too? ([email protected]) It would be very nice to have a number to refer to if they refuse to honor my order again.

Thanks, will give it a shot later today.

Question:

Why should Barnes and Noble send out your orders if they were never paid for? For example: They subtracted the Flooz from your account; however, they never actually received the money or cash from Flooz. How is this a basis for a lawsuit? If they did receive the money from Flooz, then you do have a valid position. This is probably what they are trying to sort out right now.

Fact:

Flooz is not legal tender; therefore, you may only have recourse with Flooz. Meaning you did not deal with Barnes and Noble in legal tender therefore you have no rights.. (assuming your order was never paid, subtracting Flooz from your account is meaningless)

Rather than saying how dumb people are that don't see things your way, it would be nice to have someone explain why anyone would even think they have a right for a lawsuit.

B & N's going down for the dirtnap!

Well my original order was cancelled and I've received an email saying my flooz will be reinstated in my account. -rolleyes- The email flat out said that since flooz didn't pay them they were charging me. I emailed my BN contact again although he hasn't responded to the last 2 emails. Things are looking bad again for me. :(

Well I needed some MyPoints to get me up to 3000 to cash out, so I decided to let PlanetFeedback know about this little fiasco, earning me 50 points and getting some higher up people in on this matter (the CEO of the website is getting it). And I was very glad to know that there were other letters on the matter there. I'd recommend maybe voicing your opinion on PlanetFeedback. If enough people do it, and enough people in government receive note of this, they might get the idea that something's wrong.

good idea!

Very good idea. I doubt it will do much good but at least it will help keep people from shopping there.

Yep make sure to make your complaints public on the site! I'm actually getting automated replies from the congressmen and senators that Planet Feedback CCed my letter to! :eek:

A breakthrough!
 

For me, at least.

After days of bitching and moaning, BN finally reinstated my
order and will cover my flooz payment portion with their
company CC.

Don't give up :)

Guys be sure to make note of this in your Planet Feedback letters - I did. Some people get their orders reinstated, some don't. Arbitrary customer service...hmmm, radical idea!

<small></small>It was up to B&N to ensure that they were paid before confirming the orders. It seems as if they made assumptions and confirmed people's orders before they had actually seen the money from Flooz; an organisation B&N had promoted as part of its own marketing strategy.<small></small>If B&N decided to accept and promote something that wasn't legal tender and confirm orders by email without having ensured that they would be paid I think they are going to find it hard to refuse to honour any order placed and accepted before Flooz's demise.

NB) I don't use these fake currencies, personally. One day I might lose out if/when Amazon.com crashes and I've not cashed in all of my Vividence GC payments. A different situation in several respects and one where I would have no argument with Vividence and every argument with Amazon.

Well after another call and another manager, I have a new order number and it looks like it's a go. For those of you who have gotten new orders, did your new confirmation email look similar to this:

We have received your request to pay by phone.

For future purchases, you may want to consider using our completely safe and secure site, fully backed up by our "Shopping Guarantee"

Easy Steps to completing the Automated Pay by Phone Order:

1. Call our Customer Service Center, 1-800-The-Book (1-800-843-2665). If calling from outside the U.S., call 1-201-272-3651.
2. If calling from a touch-tone phone, Press 1. If calling from a rotary phone, please hold for the call to be transferred to a Customer Service Representative.
3. If you would like to place a new order or complete your pay by phone internet order, Press 1.
4. Enter your Numeric Order #.
5. Enter your Zip Code.
6. Enter the Card Card Number.
7. Enter the four digit Expiration Date on your Credit Card. Your order will be completed.


QTY PRICE TITLE AVAILABLE
----------------------------------------------------------------------
1 $19.98 Memento Not Yet Released
1 $78.95 Godfather DVD Collection Not Yet Released
--------------
$98.93 Net Product
$0.00 Gift Wrap
$0.00 Tax
$0.00 Shipping
--------------
$98.93 Total Order Price
$0.00 No Payment Method Available


It has the total order price there and then says no payment method available. Is this how it is supposed to look?

Nevermind I called the number and got that the credit card used was the 8001 Mastercard from Barnes and Noble. Looks like I'll be getting it. As others have said keep calling and emailing. I called once a day and emailed at least 2-3 times a day. I think they got sick of dealing with me.

-biggrin-

Good luck to those who have not yet received a new order. Thanks to everyone in this thread for all the helpful advice and information.

Congrats. Since they told me my orders are still "open" I'm not going to waste my time until they either cancel my orders or release date comes with no arrival of my DVDs. Boy, I don't look forward to that day if it happens.

This is so illegal what B & N is doing...re-instating some people's orders, but not everyone's?! Hoc, this is some BS you gotz to take care of.

Well I just got off the phone with a B&N CSR at 10:14 on Saturday and he said that Flooz would be back up on monday and that I should call back then and they would reinstate my order so thats what I am going to do.

So I guess we wait till Monday and see what happens, or keep calling.

I hope you're right.

But, FYI, Flooz said last week that they would be back Monday. If they do come back, I will be one surprised shopper. Just think about it, who is going to take Flooz as a payment option? I just can't see it happening. But if it does, I guess it's good news.

Well I've been gone a few days and looks like flooz will be back. It had better damn well be and that means I better get my Acer America $130.

:)