Do you really think that Express is going to try to use my credit cards to dig themselves out of their financial hole? Give me a break...

I tend not to worry too much about using cards online. One of the great things about my credit cards is that I'm not liable for fraudulent charges and if someone steals my card, I can cancel it and get a new one the next day. Why worry about something that isn't a problem?

I just got a shipping confirmation from express.com - i got some of my stuff but the real cheap monster cables aren't going to be included as I predicted in my earlier post... Oh well.

I placed an order for 5 DVDs during their sale. Took a screen shot of the order confirmation page and received their confirmation email.

I recently tried to check the status of my order at their site, but it was not listed. After emailing them, here is their reply:

"Thank you for contacting us regarding your order (#02981703).

This order is not in our system.

If you are still interested in purchasing the items that were on your order, you may place a new order through our web site."

Of course, 4 of the 5 DVDs I ordered are now nearly twice the sale price. How convenient. Express.com are obviously not serious about customer service or satisfaction. I'll be staying well away from them in the future.