Express under new ownership?
07-23-01 | 05:13 AM
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From: Copiague, NY, USA
Express under new ownership?
I got this email this morning:
Dear Valued Customer,
Express.com would like to take this opportunity to share some important
news about our company. Express.com is under new ownership, and the top
priority for the new team is to refocus on the aspects of our business
that made us the #1 movie store on the Web*: an ultra-wide selection of
DVDs, fast and reliable order fulfillment, award-winning customer service,
and an overall first-class shopping experience for our customers.
Over the next 30-45 days we will be restocking our DVD inventory so that
we will once again have all the movies you want when you shop our site,
including pre-orders and pre-releases. We are also planning a huge
storewide sale to clear out many of our overstocked DVDs, CDs, video
games, electronics, accessories, and entertainment collectibles so that we
have room for all of the new inventory. For those of you who subscribe to
our Express Insider Newsletter, keep an eye out for an e-mail from us soon
that announces our "Sizzling Summer Sale." You won't want to miss it.
We at Express.com would like to thank you for your loyalty to our site. We
recognize that we have had some problems in the past few months, and we
appreciate your patronage, whether your last order with us was last week
or last year.
Thank you again and we look forward to your next visit to our site. We
promise that you will be pleasantly surprised.
Sincerely,
The www.express.com team
P.S. If you would like to comment on this email, simply hit "Reply" and
email us your thoughts. We value our customers' opinions. If you have a
question regarding an order, please do not reply to this email, but
instead email us at <mailto: [email protected]>
*Ranked #1 online movie store by Forrester PowerRankings.
Dear Valued Customer,
Express.com would like to take this opportunity to share some important
news about our company. Express.com is under new ownership, and the top
priority for the new team is to refocus on the aspects of our business
that made us the #1 movie store on the Web*: an ultra-wide selection of
DVDs, fast and reliable order fulfillment, award-winning customer service,
and an overall first-class shopping experience for our customers.
Over the next 30-45 days we will be restocking our DVD inventory so that
we will once again have all the movies you want when you shop our site,
including pre-orders and pre-releases. We are also planning a huge
storewide sale to clear out many of our overstocked DVDs, CDs, video
games, electronics, accessories, and entertainment collectibles so that we
have room for all of the new inventory. For those of you who subscribe to
our Express Insider Newsletter, keep an eye out for an e-mail from us soon
that announces our "Sizzling Summer Sale." You won't want to miss it.
We at Express.com would like to thank you for your loyalty to our site. We
recognize that we have had some problems in the past few months, and we
appreciate your patronage, whether your last order with us was last week
or last year.
Thank you again and we look forward to your next visit to our site. We
promise that you will be pleasantly surprised.
Sincerely,
The www.express.com team
P.S. If you would like to comment on this email, simply hit "Reply" and
email us your thoughts. We value our customers' opinions. If you have a
question regarding an order, please do not reply to this email, but
instead email us at <mailto: [email protected]>
*Ranked #1 online movie store by Forrester PowerRankings.
07-23-01 | 07:08 AM
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Let's hope for the best and...
Let's hope for the best and expect the worst.
I was a supporter of the site from its beginning.
When trouble settled in, boy did the crap hit the fan.
Under new ownership should get them back on track.
(Remember, in their final days, they were on a "cash-only"
basis with the studios for product. That's a sting that takes
some time to go away.)
In any event, having been burned, I will be extremely
cautious in my future dealings with express.com.
Only time will heal the wounds of the past.
I was a supporter of the site from its beginning.
When trouble settled in, boy did the crap hit the fan.
Under new ownership should get them back on track.
(Remember, in their final days, they were on a "cash-only"
basis with the studios for product. That's a sting that takes
some time to go away.)
In any event, having been burned, I will be extremely
cautious in my future dealings with express.com.
Only time will heal the wounds of the past.
