DVD Talk Forum - Customer Service Phone # Thread

<h1><marquee>Originally posted by DVDoholic & Updated by another West Virginian!</marquee></h1>
<center>A big thanks to Todd B. for the updates!

CSR Phone #'s & Email Addresses</center>
 I figured it would be nice to have all of the CS phone numbers and email addresses in 1 spot. I had generated a list of numbers for my own use that I thought I would share with everyone. I know this has nothing to do with bargains but everyone will use this list from time to time. Hopefully it will save you all some precious time now and then. Also just recently I updated the list so that most stores are now linked with DVDtalk links! 
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Online Retailers:

*<A HREF="http://www.absound.ca/"> A&B Sound</A> Hours of Operation (PST): M-F 9AM-5PM
1-888-227-6863 in Canada & U.S.
[email protected]

<a href="http://www.amazon.com/exec/obidos/redirect-home/dvdtalk"><img src="http://www.dvdpriceguide.com/p/amazon.gif" border="0"></a> <a href="http://www.amazon.com/exec/obidos/redirect-home/dvdtalk">AMAZON.COM</a> Hours of Operation (PST): 24/7
1-800-201-7575 or 1-206-266-2992
[email protected] or [email protected]

<A HREF="http://www.amazon.ca/exec/obidos/redirect?tag=dvdtalk-20&path=tg/browse/-/917972"><img src="http://g-images.amazon.com/images/G/15/navigation/amazon-logo.gif" border="0"> AMAZON.CA</A> Hours of Operation (PST): 24/7
1-877-586-3230

<A HREF="http://service.bfast.com/bfast/click?bfmid=2181&sourceid=7041195&categoryid=rn_home"><img src="http://www.monmouth.com/~cwjensen/bncom_95_72.gif" border="0"> BARNES & NOBLE.COM</A> Hours of Operation (EST): 7 days 7AM-11PM
1-800-843-2665
[email protected]

<A HREF="http://service.bfast.com/bfast/click?bfmid=30991737&siteid=38641856=&bfpage=global468x60"><img src="http://www.microsoft.com/china/windowsxp/images/bestbuylogo2.jpg" border="0"> BESTBUY.COM</A> Hours of Operation (PST): 24/7
1-888-237-8289
<a href="http://www.bestbuy.com/site/olspage.jsp?id=cat12104&type=page">E-mail Form</a>

*<A HREF="http://bestprices.com">Bestprices.com</A>
1-888-324-4200
[email protected]

*<A HREF="http://www.borders.com/">BORDERS teamed with Amazon.com</A> Hours of Operation (EST): M-F 8AM-10PM, Sa 9AM-8PM, Su 11AM-8PM
1-800-770-7811
[email protected]

<A HREF="http://click.linksynergy.com/fs-bin/click?id=cZdGXyuEAtc&offerid=37803.10000207&type=3&subid=0"><img src="http://www.deneba.com/buy/images/buy-com.gif" border="0"> BUY.COM</A> Hours of Operation (MST): M-F 7AM-7PM, Sa 8AM-12PM
1-877-780-2464
<A HREF="http://www.us.buy.com/corp/support/email/default.asp?loc=307&what=anytimehelp">E-mail Form</A>

<A HREF="http://www.cduniverse.com/default.asp?style=movie&frm=lk_dvdtalk"><img src="http://www.cduniverse.com/asp/graphics/music_logo.gif" border="0"> CD Universe</A> Hours of Operation (EST): M-F 9AM-5PM
1-800-231-7937 or 1-203-294-1648
[email protected]

<A HREF="http://www.qksrv.net/click-280928-5470510"><img src="http://www.biggamesmallworld.com/chaptersindigo.gif" border="0"> CHAPTERS.INDIGO.CA</a> Hours of Operation (EST): M-F 8AM-9PM
1-800-832-7569 or 1-416-263-5000
[email protected]

<A HREF="http://service.bfast.com/bfast/click?bfmid=37922609&siteid=38475598&bfpage=home"><img src="http://www.circuitcity.com/image/web_selling/elements/new_logo.gif" height="60" border="0"> Circuit City.com</A> Hours of Operation (EST): M-Sa 9AM-10PM, Su 11AM-8PM
1-800-THE-CITY
[email protected]

<a href="http://click.linksynergy.com/fs-bin/click?id=cZdGXyuEAtc&offerid=40958.10000014&type=3&subid=0"><img src="http://images.columbiahouse.com/ch/images/se2/homepage/april03/ch_logo.gif" border="0"> Columbia House DVD Club</a> Hours of Operation (EST): M-F 8AM-10PM, Sa 8AM-4:30PM
1-800-262-2001 or 1-888-224-3115 or 1-800-667-0364
[email protected]

<a href="http://www.deepdiscountcd.com/index.cfm?goto=home&referral=dvdtalk"><img src="http://www.dvdtalk.com/images/deepdiscountcd.gif" height="50" border="0"> DeepDiscountCD</a> Hours of Operation (CST): M-F 8AM-7PM, Sa 9AM-5PM
1-800-258-1995
[email protected]

<a href="http://www.deepdiscountdvd.com/redirect.cfm?referral=dvdtalkscca&goto=home"><img src="http://www.dvdarkivet.no/images/articles/butikk9.gif" border="0"> DeepDiscountDVD</a> Hours of Operation (CST): M-F 8AM-7PM, Sa 9AM-5PM
1-800-264-5076
[email protected]

<A HREF="http://www.digitaleyes.net/index.cfm?affiliate=DVT"><img src="http://www.digitaleyes.net/images/Logo_01.gif" border="0" width="175"> Digital Eyes</A> Hours of Operation (CST): M-F 8AM-7PM, Sa 9AM-5PM
1-888-993-6344
[email protected]

*<A HREF="http://www.dv-depot.com/catalog/default.php">Digital Video Depot</A>
1-905-633-9460
[email protected]

*<A HREF="http://www.directvideo.com/">Direct Video</A> Hours of Operation (EST): M-F 9AM-5PM
1-800-461-1651 in US & Canada
[email protected]

<A HREF="http://click.linksynergy.com/fs-bin/click?id=SuLF8W6yEe4&offerid=6555.10000047&type=4&subid=0"><img src="http://disney.store.go.com/Images/I-Catalog/DS/General/Navigation/DSHeadLogoGold.gif" width="100" border="0"> DisneyStore.com</A> Hours of Operation (PST): 24/7
1-800-328-0368

<a href="http://www.djangomusic.com/home.asp?afid=KLEI629006"><img src="http://www.fightdivx.com/p/djangos.gif" border="0"> DJANGOS.COM</a> Hours of Operation (PST): M-F 8AM-5PM
1-503-241-6584
[email protected]

*<A HREF="http://www.dvd.com">DVD.COM (née Express.com, née DVDExpress.com)</A> Beware! On life support right now! :thmbsdwn:
[email protected]

*<A HREF="http://www.dvdboxoffice.com/">DVD Box Office</A>
1-888-852-9063 in US and Canada or 1-905-709-1571
[email protected]
[email protected]

<A HREF="http://www.dvdempire.com/index.asp?partner_id=49648684"><img src="http://www.dvdempire.com/content/images/home/logo.gif" border="0"> DVDEmpire.com</A> Hours of Operation (EST): M-F 9AM-5:30PM
1-888-383-1880 or 1-724-933-0399
[email protected] (Order questions)
[email protected] (General Info)
[email protected] (Returns)

<A HREF="http://www.dvdovernight.com/index.asp?affil_id=PF2U4JP0"><img src="http://www.activec.com/images/dvdlogo.gif" border="0" height="50"> DVD Overnight</A>
1-877-DVD-1099
[email protected]

<A HREF="http://service.bfast.com/bfast/click?bfmid=26864318&siteid=30217318&bfpage=home"><img src="http://www.dvdplanet.com/banner_logo.jpg" border="0"> DVDPlanet</A> Hours of Operation (CST): M-F 8AM-7PM, Sa 9AM-5PM
1-800-818-9693
Fax: 1-630-775-3355
[email protected]

*<A HREF="http://www.dvdsoon.com/">DVDSoon.com</A> Hours of Operation (EST): M-F 9AM-4PM
1-888-983-7666
[email protected]

*<a href="http://www.qksrv.net/click-280928-1643272">eBay</a> Hours of Operation (PST): M-F 6:30AM-5:30PM
1-888-749-3229

<a href="http://www.qksrv.net/click-280928-5596936"><img src="http://secure01.entertainme.com/images/emelogo.gif" border="0"> EntertainMe.com</a> Hours of Operation (PST): M-F 9AM-5PM
1-877-906-6843

*<A HREF="http://www.fivestardvd.com/">Five Star DVD</a>
1-800-892-1654 or 1-800-815-STAR or 1-480-967-0077
<a href="http://www.fivestardvd.com/email_form.asp">E-mail Form</a>

*<A HREF="http://www.fye.com/">fye</A> Hours of Operation (EST): M-Sa 9AM-5PM
1-866-393-7529
<a href="http://chat.san2pod1.eassist.com/netagent/fye/emailform.asp">E-mail Form</a>

<a href="http://www.commission-junction.com/track/track.dll?AID=167876&PID=280928&URL=http%3A%2F%2Fwww%2Ehalf%2Ecom"><img src="http://www.dvdpriceguide.com/p/half.gif" border="0"> Half.com</a> Hours of Operation (MST): M-F 7AM-5PM
1-800-545-9857
[email protected]

<a href="http://www.hkflix.com/xq/asp/aid.007782/qx/home.htm"><img src="http://www.hkflix.com/images/logo_small.jpg" height="50" border="0"> HKFlix.com</a>
1-808-536-5040
<a href="http://www.hkflix.com/xq/asp/method.email/qx/contact.htm">E-mail Form</a>

*<A HREF="http://www.jandr.com/">J&R.com</A> Hours of Operation (EST): M-F 7AM-11PM, Sa-Su 8AM-11PM
1-800-221-8180 or 1-800-426-6027
[email protected]

*<A HREF="http://www.kbtoys.com/">KBToys.com</A> Hours of Operation (EST): M-F 8AM-8PM, Sa 10AM-6PM
1-877-452-5437
<a href="http://www.kbtoys.com/help/miscEmail.html/ls/default">E-mail Form</a>

*<A HREF="http://www.kmart.com/">K-MART</A> Hours of Operation (PST): 24/7
1-866-KMART-4U, Opt. 4
[email protected] For questions about your order
[email protected] For all other questions or comments

<A HREF="http://service.bfast.com/bfast/click?bfmid=27276611&siteid=30744404&bfpage=homepage"><img src="http://www.biglion.com/images/merchants/netflix.gif" border="0"> NetFlix</A> Hours of Operation (PST): M-F 6AM-7PM, Sa-Su 6AM-2:30PM
1-888-638-3549

*<A HREF="http://www.northamericandvd.com/">North American DVD</a>
1-416-218-0415
<a href="http://www.northamericandvd.com/contact.htm">E-mail Form</a>

<a href="http://click.linksynergy.com/fs-bin/click?id=cZdGXyuEAtc&offerid=38028.10000007&type=3&subid=0"><img src="http://www.overstock.com/img/mxc/the-big-o-tall.gif" border="0"> Overstock.com</a> Hours of Operation (PST): 24/7
1-800-843-2446 or 1-800-989-0135
[email protected]
[email protected]
[email protected]
[email protected]

*<A HREF="http://www.paypal.com/">Paypal.com</A> Hours of Operation (CST): 7 days 6AM-12AM
1-888-221-1161
<A HREF="http://www.paypal.com/cgi-bin/webscr?cmd=_contact-general">E-mail Form</A>

*<A HREF="http://www.playcentric.com/">PlayCentric</A> 
[email protected]

*<A HREF="http://www.SamGoody.com/">SamGoody.COM</A> Hours of Operation (EST): M-F 9AM-9PM
1-800-538-3465
[email protected]

*<A HREF="http://www.showoffdisplays.com/">Showoffdisplays.com</A>
1-877-566-7755

*<A HREF="http://www.suncoast.com">Suncoast.com</A> Hours of Operation (EST): M-F 9AM-9PM
1-800-538-3465
[email protected]

<A HREF="http://click.linksynergy.com/fs-bin/stat?id=cZdGXyuEAtc&offerid=45613&type=3&subid=0"><img src="http://www.bargainflix.com/img/retailers/target.gif" border="0"> TARGET.COM</A> Hours of Operation (PST): 24/7
1-800-591-3869 or 1-888-304-4000
<A HREF="http://www.target.com/exec/obidos/handle-generic-form/601-3626715-5298538?action=next%252dpage&target=help%252fself%252dservice%252demail%252dform%252ehtml&display=oo f&browse=1041104&method=GET">E-mail Form</A>

*<A HREF="http://www.totalactionuniverse.com/">Total Action Universe</A>
1-877-40-TOTAL or 1-604-525-9245
[email protected]

*<A HREF="http://www.towerrecords.com">Tower Records</A> Hours of Operation (PST): M-F 6AM-6PM
1-800-369-8693
[email protected]

*<A HREF="http://www.virginmega.com">VirginMega.com powered by Amazon.com</A>
1-877-484-7446

*<a href="http://www.vstore.com/">Vstore</a> Hours of Operation (MST): M-F 6AM-9PM, Sa-Su 10AM-6PM
Numerous do-it-yourself e-tailers
1-800-821-6034

<A HREF="http://click.linksynergy.com/fs-bin/click?id=cZdGXyuEAtc&offerid=40579.10000001&type=3&subid=0"><img src="http://www.walmart.com/i/if/new_logo.gif" border="0"> WalMart.com</A> Hours of Operation (CST): 7 days 6AM-1AM
1-800-966-6546
<a href="http://www.walmart.com/cservice/cu_commentsonline.gsp?cu_heading=8">E-mail Form</a>
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Studios:
Also see <a href="http://www.dvdtalk.com/forum/showthread.php?s=&threadid=179535">Collective List of Defective DVD's</a> and <a href="http://www.thecinemalaser.com/address.htm">More DVD Company Info</a>

*<a href="http://www.anchorbayentertainment.com/">Anchor Bay Entertainment</a> Hours of Operation (EST): M-F 8AM-5PM
1-877-709-1330
Fax: 1-734-542-6996
<a href="http://www.theregangroup.com/pages/dvdhelp.php">Defective Anchor Bay DVD's</a>

*<a href="http://www.artisanent.com/">Artisan Entertainment</a>

*<a href="http://www.blue-underground.com/">Blue Underground</a>
[email protected]

*<a href="http://video.movies.go.com/">Buena Vista Home Entertainment (Dimension, Hollywood Pictures, Miramax, Touchstone)</a> Hours of Operation (CST): M-F 9:30AM-7:30PM
1-800-477-2811 customer relations
1-888-877-2843 in Canada
<a href="http://video.movies.go.com/support/home.html">BVHE DVD Technical Support</a>

*<a href="http://www.sonypictures.com/homevideo/">Columbia Tristar Home Video</a>
1-310-244-4000

*<a href="http://www.criterionco.com/">The Criterion Collection</a>
1-212-431-5199
<a href="http://www.criterionco.com/asp/ask_form.asp">E-mail Form</a>
<a href="http://www.criterionco.com/asp/known_problems.asp">Known Problems</a>
<a href="http://www.criterionco.com/asp/report_problem.asp">Report a Problem</a>

*<A HREF="http://www.disneydvd.com/">Disney DVD</A> Hours of Operation (CST): M-F 9:30AM-7:30PM
1-800-723-4763 customer relations
<A HREF="http://disney.go.com/disneyvideos/dvdsupport/home.html">Disney DVD Technical Support</a>

*<a href="http://www.dreamworks.com/">DreamWorks Home Entertainment</a>
universalstudios&[email protected]

*<a href="http://www.foxhome.com/">Fox Home Entertainment</a> Hours of Operation (PST): M-F 8AM-5PM
1-888-223-2FOX

*<a href="http://www.hbo.com/corpinfo/faq.shtml">HBO Home Video</a>
[email protected] for defective DVD/VHS

*<a href="http://www.image-entertainment.com/">Image Entertainment</a>
[email protected]

*<a href="http://www.lionsgatefilms.com/CorpSite/video/video.html">Lion's Gate Home Entertainment</a>
[email protected]

*<a href="http://www.mgm.com/dvd_faqs.do">MGM</a>
1-877-MGM-4YOU
[email protected] or [email protected]

*<a href="http://www.newline.com/he/dvd/index.shtml">New Line Home Video</a>
1-310-967-6670

*<a href="http://www.paramount.com/homeentertainment/">Paramount Home Entertainment</a>
1-323-956-8070 or 1-323-956-8830 or 1-323-956-8509
1-888-895-1355 for Star Trek: Deep Space 9 issues

*<a href="http://www.rhino.com">Rhino</a>
<A HREF="http://www.rhino.com/help/FAQ.lasso#1">Defective "Transfomers: Heroes" DVDs</A>

*<A HREF="http://www.troma.com/">Troma</A>
1-800-TROMA14, Ext. 26
[email protected]

*<a href="http://homevideo.universalstudios.com/">Universal Studios Home Video</a>
1-888-703-0010 or 1-818-777-4315
universalstudios&[email protected]

*<a href="http://www.dvdwb.com/">Warner Home Video</a>
1-818-954-6000
<a href="http://www2.warnerbros.com/web/help/help_feedback.jsp">E-mail Form</a>
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Studio Free Movie Offers:

*Artisan
1-800-527-3342 or 1-800-433-6548
[email protected]

*BVHE/Disney DVD Mail-in Offers
<a href="https://portal.archway.com/run/Lookup?key=BVISTA">Status Website</a> If the lookup form doesn't work, try the e-mail form

*Fox "Buy 4, Get 1 free offer" Hours of Operation (PST): M-F 8AM-5PM
1-877-369-7867 or <strike>1-800-613-2658 or 1-888-695-7222</strike>

*Paramount "Buy 5, Get 1 Free" Offer
1-800-205-8925 or 1-323-956-8070

*Universal "Buy X, Get 1 Free" Offer
1-800-698-8705

*Warner "Buy -, Get - Free"
1-888-240-3472 or 1-800-233-2221 or 1-888-243-8383
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Rebate Companies:

*<a href="http://www.ebates.com">Ebates</a>
1-415-508-2300
<a href="http://www.ebates.com/customer_care.do">E-mail form</a>

*<a href="http://www.mypoints.com">MyPoints</a>
[email protected]

*<a href="http://www.rocketcash.com">RocketCash</a>
1-650-938-6000
[email protected]

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Test Drive Offers:

*None, currently

ANY CORRECTIONS/ADDITIONS like phone numbers, email addresses, etc... please let me know!
You can either post in this thread or EMAIL me here or here!

Also for the traders, here's the link to the GOOD TRADERS LIST!<!-- End Official PayPal Seal