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Buy.com - Billing for old orders?

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Buy.com - Billing for old orders?

Old 05-08-01, 09:05 PM
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I placed an order with buy.com back in Sept for two dvds, one which shipped in october and one that shipped in december. I paid using my ecount, and I'm fairly certain that I actually did pay for the DVDs. However, I got this email today (5/8/01):

After researching our buy.com records, we have discovered that your
order(s) #xxxxxxxx has been shipped to you but has
never been completely billed. We truly appreciate your cooperation in
resolving this issue, and respectfully request that a change to your
billing information be made in order to bill you appropriately for the
product that you received.

In order to accomplish this, please log on to your My Account at
https://www.us.buy.com/corp/support/login.asp. Once you have logged in,
you will be sent to the My Account Profile page. From there, please
follow these easy steps:

1. Click the order number in question.
2. You will then be sent to the Order Summary page.
3. At this time, if you would like to view your detailed billing summary,
you may do so by clicking on Detailed Billing Summary.
4. After viewing your billing information, please click back to the
previous page titled, Order Summary and click Credit Verification.
5. Please make any necessary changes to your billing information and click
the Resubmit Information button to complete your transaction.
6. After resubmitting your billing information, the Order Summary page
will display, Thank you for your verification, letting you know the
transaction is complete.

We sincerely apologize for any inconvenience encountered. Please feel
free to contact us toll free at 877-880-1030 and press 3, or simply reply
to this e-mail with any questions or concerns pertaining to updating your
account information. Our hours and days of operation are Monday - Friday
from 8:00am to 5:00pm Pacific Time. We are more than happy to assist.

Thank you in advance for your patience and understanding concerning this
issue. We appreciate your business and look forward to serving you in the
future.

Sincerely,

Team buy.com

***
Anyone had this happen to them? What happens if I don't change anything and just ignore the message? Its not that I don't want to pay buy.com, its that I'm fairly certain that I already have.

Any help/advice appreciated! (the amount in question is less than $20 - they say I didn't pay for one of them, but the other one was paid for)

Earl
Old 05-09-01, 09:24 AM
  #2  
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Yeah, I just got that message too. I pre-ordered the Ultimate Toy Box and remember it hitting my credit card and paid for it. However, right after that, my CC number was stolen and misused. Thus, my CC number was changed, and that is probably the info they are trying to verify (i.e. the old number). I'm not sure what to do.
Old 05-09-01, 09:32 AM
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I got one of those emails too. I am checking the charges with my bank at lunch today. If I was charged for everything, which I am 99.999% prety sure that I was, Buy.com is going to get an earfull from me.
Old 05-09-01, 10:59 AM
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I haven't received one of those e-mails. However if I did I would have a hard time figuring out if I had paid for an item.
Back in the fall I had a few large orders and every few days something would ship. I had a whole bunch of charges from buy.com on my credit card and was never able to figure out if everything was correct.
Old 05-09-01, 11:16 AM
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Got the same e-mail last night as well.
Very odd.
Old 05-09-01, 07:30 PM
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I received it too, but I don't think I actually paid.
Old 05-09-01, 08:42 PM
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Same email here too. Checking into it. Keep in mind, Buy.com has one foot in the grave, be very careful!
Old 05-09-01, 08:55 PM
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Same here..and I know it went through, becasue I check off each one on a list when the charge goes through.
Old 05-09-01, 09:38 PM
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I thought I was the only one. At least they are asking before just charging it again. Mine is from September; how the hell am I supposed to check my statement? I only keep them for 6 months.
Ali
Old 05-09-01, 11:16 PM
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How much has Buy.com been charging on your cards today? I authorized one before realizing this is probably a scam by buy.com. Sucks. I was sure they charged it before. I called the CC company and now there is almost NO way I can get the $$ back unless I can track down that exact charge on an old charge.

Shawn
Old 05-09-01, 11:18 PM
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Oh...I think it would be wise if EVERYONE who previously ordered from Buy.com to find out how many charges they put on your good cards. It appears they don't ask if the card is good. You could have gotten hundreds of dollars worth of charges today.

Shawn
Old 05-09-01, 11:50 PM
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First, keep all of your receipts for at least a year. If you have just send them or you cc company(depending on who you want to deal with) a copy of the original charge, and they should get it worked out. I do remember several times on DVD talk, people bragging about not being charged for things, so none of this really surprises me. I went through and checked all of my orders, and they all came through on my credit cards and they are all marked paid at the Buy.com website. Trust me, if you actually paid for the item this is just a mistake on their part, and it will be worked out in the end. If they are indeed going out of business, that is bad enough, I assure you they do not want to go to jail as well. It may take a couple of months, but this will all work itself out.

Please guys, hold on to all of your receipts, or at least your statements for a full year before shredding them.
Old 05-10-01, 12:10 AM
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Originally posted by apowers
Please guys, hold on to all of your receipts, or at least your statements for a full year before shredding them.
The biggest problem is trying to find out when it was originally charged and matching it with an old bill months ago. The onus is on the consumer to prove that it wasn't charged before. So that means 1. You need to find out when it should have been charged and find the cc bill that has that charge. With buy.com's shipping individually it becomes VERY hard. Especially if you have 3 other orders that month for that same price. And if you (like many of us) buy larger quantities it's hard to say "Ok...I know that these where the 15 DVDs that shipped this month." It's really an impossible task.

This is why (besides no coupons) I'm going to buy mostly only from B&M now. Unless it's a one, big order instead of individually shipped items it's hard to keep records.

Shawn
Old 05-10-01, 12:46 AM
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Okay, after searching through my credit records and comparing to thier Detailed Billing Summaries, I have concluded that I wasn't billed, as far as I know, for the things they are billing me for. This really pissed me off however, because I am getting these bills for crap I've had for months. Also, when I try and verify my credit card, I get this error message.
Old 05-10-01, 12:55 AM
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I get this error:

[Microsoft][ODBC SQL Server Driver][SQL Server]shopper_id or cc number already exist in shopper promotion table
Old 05-10-01, 01:05 AM
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Originally posted by MrBEAViS
I get this error:

[Microsoft][ODBC SQL Server Driver][SQL Server]shopper_id or cc number already exist in shopper promotion table
Oh that is bad. That usually translates to they've maxed your card out.

Old 05-10-01, 01:08 AM
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Originally posted by TheV
Originally posted by MrBEAViS
I get this error:

[Microsoft][ODBC SQL Server Driver][SQL Server]shopper_id or cc number already exist in shopper promotion table
Oh that is bad. That usually translates to they've maxed your card out.

Please clarify.
Old 05-10-01, 01:38 AM
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Originally posted by MrBEAViS
Originally posted by TheV
Originally posted by MrBEAViS
I get this error:

[Microsoft][ODBC SQL Server Driver][SQL Server]shopper_id or cc number already exist in shopper promotion table
Oh that is bad. That usually translates to they've maxed your card out.

Please clarify.
Old 05-10-01, 01:42 AM
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Originally posted by TheV
Originally posted by MrBEAViS
Originally posted by TheV
Originally posted by MrBEAViS
I get this error:

[Microsoft][ODBC SQL Server Driver][SQL Server]shopper_id or cc number already exist in shopper promotion table
Oh that is bad. That usually translates to they've maxed your card out.

Please clarify.
I know that you were joking. You don't have to at me.
Old 05-10-01, 01:46 AM
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I've got the same email, too. I'd wait for buy.com actually provide me a detailed bill explicitly stating how much I would be charged and for which orders, so I can try to verify it. I have no problem to pay what I owe, but at the same time I wouldn't enjoy being over-charged either.
Old 05-10-01, 01:48 AM
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Originally posted by MrBEAViS
QUOTE]
Oh that is bad. That usually translates to they've maxed your card out.
[/B]
Please clarify. [/B][/QUOTE] [/B][/QUOTE]I know that you were joking. You don't have to at me. [/B][/QUOTE]
Old 05-10-01, 10:37 AM
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Wow...this was what I was worried about before

I think I posted about buy.com trying to charge for old orders a few weeks back, but nobody was paying attention then ^^ Luckily, they seem to be trying to charge to an old card so far, but I am going to complain because they are trying to charge things that are from literally over 6 months ago.
Old 05-10-01, 01:07 PM
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I had an order from January which they never charged me for.......checked online and sure enough they needed credit verification for the individual order. Have not received an email yet....but went ahead and updated the info...they had a card on the account which expired last November. I had placed this order in November....

Whether is was six months ago or not...if you owe them money...you will need to pay up. Just verify online which order is requiring the credit verification.
Old 05-10-01, 03:15 PM
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I received one of these emails and my first reaction was "what the ....?!" I thought they were trying to scam me or something. But after looking closely at the shipping history I noticed that the order that needed my CC verification was on a preorder. The CC on file had expired by the time the DVD was released. So in this case it was not their fault.
Old 05-10-01, 04:52 PM
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these arent from the $50 off $50(0) coupon are they?? i dont think i paid for mine

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