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CH sent wrong dvd, what 2 do?

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CH sent wrong dvd, what 2 do?

Old 05-05-01, 06:36 PM
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Instead of Mallrats I got American Pie as one of my enrollments.......Do I just call and tell them?

I'm sure this has happened to others?!?!

Thanks
Old 05-05-01, 10:14 PM
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That'll work everytime.
Old 05-05-01, 11:52 PM
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Call them at 1-800-457-0866.

They usually send you the right one right away and send a label to return the wrong one.
Old 05-06-01, 12:12 AM
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Thanks!
Old 05-06-01, 07:56 PM
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I ordered the Bridge On the River Kwai LE from them but the case was slightly damaged during shipping. This is a special book type case that I can't replace. If I call them to ask for replacement, do they send one right away with a return shipping label? Or do they have to receive the damaged one first before sending a new one? I rather not have my discs being away for weeks.
Old 05-06-01, 08:35 PM
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eau,
Call the customer support # and they usually will send a replacement right out with a return shipping label.

Old 05-06-01, 09:03 PM
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I sent an email to CH stating they sent the wrong title. They sent a response stating they are having problems with their website and canceled my enrollment even though they sent the whole order with one wrong title. I got 5 movies for $17.95. Can't beat that since I don't have to buy any further titles.


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