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Bigstar Shipping Ripoff

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Bigstar Shipping Ripoff

Old 05-05-01, 07:49 AM
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I ordered three DVDs from Bigstar in ONE order. When I concluded the purchase, their web site split the purchase automatically into THREE seperate orders, each charging me $3.08 for shipping vs the $5.06 I should have been charged for ONE order of three DVDs. Anyone else had that happen to them. I feel ripped off.
Old 05-05-01, 06:49 PM
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What are the details? Was one in stock, one a back order, and one a preorder?

Did you have a chance to cancel the order after they told you the shipping charges?
Old 05-07-01, 04:42 PM
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They were all preorders.
Old 05-07-01, 06:05 PM
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I've had the same thing happen with pre-orders, even when they have the same date. Needless to say I did not place the order with them.

Mike
Old 05-08-01, 01:00 PM
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I just got some auto email saying that DVDs sent seperatly do not change the shipping costs. An obvious lie. They still have not answered their voice mail or email. I think Bigstar needs to be down rated to unacceptable and avoid on this web site.
Old 05-08-01, 04:44 PM
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I finally got ahold of Bigstar. I had to use there non-toll free number. They claim not to have known for 2 days their toll free line was not working. They said they always charge extra shipping on preorders! They also cancelled my preorders without asking me! Well, it will be a cold day in hell before they get my business again! They also had no answer why they don't answer their email or voicemail. They just plain suck!

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