Duplicate Charges from Buy.com!
05-01-01, 12:10 PM
#1
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Am I the only one being charged the full amount FOUR TIMES for the same ORDER # from BUY.COM? The order date was on 04/22/2001. Pls check your statement and let me know if you're having the same problem! Thanks.
05-01-01, 01:15 PM
#2
DVD Talk Limited Edition
I had a double charge from buy.com back in March. I called back when they a CS # to call and was told it would take a week for a charge back. Didnt happen. Had to email a few times and it took about 3-4 weeks to get my money back from when I first called.
05-01-01, 04:05 PM
#3
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Join Date: Jan 2000
Location: Lakewood,OH,USA
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I got 2 double charges in early March - one was for over a hundred bucks. Couldn't get through to cs for a day,so called the cc company to get that in motion. The next day i did get thru to cs - "Luis" was very helpful and both charges were credited within 2 weeks (i don't know why it took so long). Luis said they were having some problems with overcharges during march but they had the problem corrected. Luis should talk to Anime.
05-02-01, 10:23 PM
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FYI for those that ordered from BUY.COM recently.
Dear Valued Customer,
Thank you for your recent order which included our special Buy 5 DVDs - 3
Ship Free promotion. Unfortunately, an automated billing program developed
an error on some orders that included this promotion. This computer error
may have caused the account you selected as your method of payment to be
billed more than once.
Since we discovered this error late this afternoon, we have taken
immediate steps to control any potential impact it might have had on your
credit card or debit card account.
Your business is important to us. Please know that we are working as
quickly as possible to remove any additional charges that may be on your
card as a result of this buy.com error.
If you have incurred any fees that you believe were caused by this error,
please fax your statement showing these charges to our Customer Support
Department at (949) 389-2837 for further research. Please include a cover
page referencing your name and order number.
We are working diligently to correct this situation and to prevent it from
happening again. We consider you a valuable customer and we sincerely
apologize for this inconvenience.
Thank you again for shopping at buy.com, the internet superstore.
Sincerely,
Team buy.com
http://www.buy.com
Dear Valued Customer,
Thank you for your recent order which included our special Buy 5 DVDs - 3
Ship Free promotion. Unfortunately, an automated billing program developed
an error on some orders that included this promotion. This computer error
may have caused the account you selected as your method of payment to be
billed more than once.
Since we discovered this error late this afternoon, we have taken
immediate steps to control any potential impact it might have had on your
credit card or debit card account.
Your business is important to us. Please know that we are working as
quickly as possible to remove any additional charges that may be on your
card as a result of this buy.com error.
If you have incurred any fees that you believe were caused by this error,
please fax your statement showing these charges to our Customer Support
Department at (949) 389-2837 for further research. Please include a cover
page referencing your name and order number.
We are working diligently to correct this situation and to prevent it from
happening again. We consider you a valuable customer and we sincerely
apologize for this inconvenience.
Thank you again for shopping at buy.com, the internet superstore.
Sincerely,
Team buy.com
http://www.buy.com
