I just received the following regard a pre-order I'd placed:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Hello from Amazon.com.

We have new information about your order and need to hear from
you before proceeding.

We are sorry, but it has come to our attention that
the price of the following item has increased:

Andrew Davis(Director), et al "The Fugitive - Special
Edition"
NEW PRICE OLD PRICE
$21.48 $17.49

We apologize for any inconvenience or disappointment this
change in price may cause. We hope you will understand that,
with several million items listed on our web site, it is
unfortunate but inevitable that some items will occasionally
be mispriced.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Looks like they won't be honoring 30% pre-orders if they've since gone up.

Misprice my ass.

I just received the same email.

I think what happenned is that while cleaning up the mess from the 0 pricing error they had earlier, they're mistakenly putting those who preordered at the 30% off price in the same boat as the people who preordered at the 0 price.

I'd try emailing or calling them and trying to work something out as the base price of the DVD hasn't changed, just their preorder price. That's what I'm going to do.

Hopefully, they'll agree with me.

(By the way, I edited your thread title as I believe this currently only applies to the Fugitve SE. I have other preorders that ship earlier than the Fugitive SE and haven't had any price change problems with them.)

I agree with Blade's thoughts on this. Sounds like their query as to who the 0.00 buyers were was written badly (perhaps they should have added a "where price = 0" clause). Sounds like they just sent the email to EVERYONE who had preordered at the time the message was sent (or through a date range that went too long and picked up folks after the 30% was posted).

In another thread, folks report being helped by an "order specialist" who then gave them the original non-zero pre-order. For those who need it:
1-800-201-7575

Remember, the folks who answer the phone are not the order specialists, so if you start with them and don't go far fast, ask for an order specialist...

I was one who preordered the Fugitive SE for $17.49 and $0 from Amazon. They requested me to preorder both these titles for the higher $21.49 price. I had to call customer service twice to fix the problem, both times talking to an order specialist. The first order specialist would not budge on the higher price, and insisted I either pay or cancel. The second agreed to give me the $17.49 price, but would not give me it for free. Or were any GCs offered for my trouble. I didn't expect them to honor the $0 price, but was angry how much trouble they were giving me over the $17.49 price. I have about $400 worth of preorders with them I am about to cancel and purchase elsewhere. I think it is obvious they are having problems on their site with this title, which I kept trying to point out to them. But was angry with the lack of respect they showed toward me when discussing the problem with them.

I called and the regular customer service person was unable to help me, so she sent me to an order specialist. The order specialist fixed it and I'm getting it once again for $17.49, the price I ordered it for. Not that much of a hassle. Hope everyone here from on out is able to get it done as painlessly as I was.

But this will be $19.99 at retail stores...so, with shipping, why bother?

When the deals ended, I gave up online ordering QUICK...

And Amazon is jacking up prices...

I don't need them, and hope they fall on thier rears.

The CS has been rude to me several occasions, (Order "Specialists"...), and great some others...

Amazon turned me off with that "Test" on changing prices for different cutomers or whatever a LONG time ago....

I had the same experience, but was disturbed at the order specialist's attitude that she was making an exception for me (I ordered mine on 3/31 when their preorders were still at 30% off and the Fugitive SE was 17.49.)

She actually said to me that simply because I had preordered the title at 30% off, didn't mean that I would necessarily be guaranteed that price!

I still have to think that this was an isolated incident resulting from the confusion over the pricing for this title. (FYI, it went from 17.49, then (I think) to 0, then to 21.48 (per the email), then back down to 18.73 (25% off).) Especially since other titles in the same order (Crouching Tiger Hidden Dragon, for example-though it seems that a few other titles went back and forth between 30-25-30) have gone up in price, but I haven't received an email concerning them...yet.

I wish Costco carried more of a selection.

"She actually said to me that simply because I had preordered the title at 30% off, didn't mean that I would necessarily be guaranteed that price! "


Okay, well then why Pre-Order ANYTHING if the price is subject to change at whim???

If you are not going to know prior to a week before it comes out, B&M stores will win, hands down!

BTW-Costco will NEVER have a "Library" of titles...but they do fairly well on new releases. They will have "The Fugitive" because the title is recognizable to the Orders Dept.

I'll call and try to get it fixed. I noticed my order for Point Break (the same order) is unchanged despite a drop is price from 25-30%. You'd think they'd want to jump all over a price discrepancy like that!

BTW, I ordered there despite the price because I had a $10 off coupon, and I ended up with Fugative, Point Break, and Best in Show for $45.00. So not too bad.

It amazes me how inconsistent Amazon is with their price changes. They demand you to either reorder or cancel an order when the price is increased. But if the price is reduced they will not notify you about that. I found on one of my orders that the price of City Slickers went from 25% to 30% off, but they never notified me about it.

I've noticed that a lot of preorders (at least all the upcoming Kurbrick DVDs) are 30% off again.

Yes, I explained that to her and she said she would pass along my concerns. I think I just talked to a slightly confused order specialist.

I still think this was an isolated incident and that our preorder prices should be fine (as there haven't been a torrent of emails about the recent preorder price changes), still, it's reason enough to keep an eye on your bills.

As for Costco, I was wishing for a wider selection of new titles. I have most of the library titles I want.

If they were offering it at 30% off and the MSRP didn't change, they shouldn't have a leg to stand on.. I believe them trying to raise the price then is technically referred to as 'bait and switch' tactics.

Amazon has been going downhill lately. I don't mind so much them recognizing they need to adjust pricing to make a profit. However, resorting to tactics like this is abhorrent and makes me consider whether I want to deal with them at all. Now with B&M pricing beating them, why bother to preorder at Amazon unless you have a coupon or GC? And even with a GC, there are better deals there than DVDs these days.