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Old 11-07-07 | 08:50 PM
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I've gotten eight packages so far this week from WB a full month after I canceled my orders.
Old 11-08-07 | 07:11 AM
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From: Cicely, AK
Well I initially ordered the "New Adventures of Batman" complete season DVD on 8/4/07 but it was then later marked backordered and subsequently cancelled and I was sent an email with a $10 coupon because they lost all backordered items in their time period of confusion in September.

So I ordered it AGAIN with the coupon, but without being able to use a percent off code or get free shipping, it ended up costing about the same as if I had ordered it with my initial order of 25% off with free shipping.

The usual delay occurred, but I was finally sent the DVD a few weeks ago. Now, yesterday, I get an email from WHV telling me the same title has been delayed, but they will try to ship it "in the next 30 days." Why don't they realize they have ALREADY sent this to me? More importantly, are they going to CHARGE me for it again too? I would contact them to let them know and try to set them straight, but we all know how futile that can be.
Old 11-08-07 | 10:16 AM
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I just received two items that were ordered back in August on a credit card that has long since been cancelled. Does Warner make it a habit to send people DVDs without charging for them?
Old 11-08-07 | 11:43 AM
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Originally Posted by Cosmic Bus
I just received two items that were ordered back in August on a credit card that has long since been cancelled. Does Warner make it a habit to send people DVDs without charging for them?
If the canceled card account is linked to a new card account at the same bank (e.g., when a bank cancel your card as a precaution measure following a security breach of some big retailer's customer-record database), any charge with a credit-authorization predating the card cancellation date in general would be allowed go through and credited against the new account.
Old 11-08-07 | 11:39 PM
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I just got shipping confirmation for a DVD I already received back in September. It appears they've mailed it again on 11/7 and included a tracking number this time.

I've yet to see a charge for the first shipment, but these bozos better not have billed me twice.
Old 11-09-07 | 04:10 PM
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Nope, if it is like the one I received, they are just giving you a stupid email saying they finally shipped it.

Look up the tracking number, mine was actually the tracking of the disc from last month when they actually shipped it.
Old 11-11-07 | 06:41 PM
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Anyone get a shipping confirmation for the Ocean's Giftset?
Old 11-11-07 | 09:40 PM
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I checked on Saturday and nothing yet...
Old 11-11-07 | 10:09 PM
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Originally Posted by waylonsmithers
I've gotten eight packages so far this week from WB a full month after I canceled my orders.
I got a 4 items over the past week from an order I cancelled 2mos ago. They deserve to be shut down.
Old 11-12-07 | 09:19 AM
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I'm just hoping their stupidity results in them giving a lot of us free DVDs either on purpose for atonement, or just because their billing center is as messed up as their distribution center.
Old 11-13-07 | 01:56 AM
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I hope I don't get charged for my cancelled orders. It's the least they could do.
Old 11-13-07 | 07:47 AM
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I placed my order on 9/7. I ordered We are Marshall, Christmas Story, 2001, and Blade Runner. Marshall and Christmas Story shipped on 10/1. 2001 still hasn't shipped.

I called them about it last week and was supposed to receive an update via email. Never got one. Called yesterday and found out the lady I spoke to last week decided to put in a cancel request for my 2001 order. I asked the CSR to remove the request. We'll see. I'm not expecting anything for at least two weeks. I would cancel the rest of the order, but I figure I'll end receiving it anyway.
Old 11-14-07 | 12:43 AM
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i just got a shipping notice for something i got 4 weeks ago.
also i can find no evidence of a charge on my credit card for this order.

plus this was an order i canceled 3 times.
Old 11-14-07 | 12:47 AM
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They will most likely charge your card. Just 3-4 weeks after you get your product.
Old 11-15-07 | 09:03 AM
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I cancelled my order for SD Blade Runner because I recent bought a Hi Def DVD player. Instead of just cancelling the one item, they cancelled the entire order. I was very specific about only cancelling Blade Runner.
Old 11-19-07 | 04:12 PM
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Wow. I canceled two items, and haven't received anything yet. But based on what you guys are seeing, I'll probably get them... I will never order from these yahoos again...
Old 11-21-07 | 03:05 PM
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Is this even real? This user joined today yet the message makes it sound like they have been reading the forum for a while.
Old 11-21-07 | 03:08 PM
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From: Cicely, AK
Originally Posted by Warner Video
Hello all,

I must apologize for all of the issues of late, and thank each and every one of you for your patience and confidence in our website.

We are working out incredible problems with our fulfillment, and will do our best to fulfill your orders as soon as possible. Your support of Warner is not forgotten, and we will continue to reward your loyalty through our email program (http://email-warnerbros.com/registra...ews&source=WHV).

Although we are unable to check these forums on a daily basis, we GREATLY appreciate your feedback and will do our best to integrate your suggestions/comments in order to improve our process.

Thank you,
We appreciate your interest and we will be getting some feedback to you in approximately 2-9 months.
Old 11-21-07 | 07:15 PM
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FINALLY received my HD-DVD of 2001 today. Amazingly, it was in a HUGE, smashed up box, so smashed that part of it was open... I thought it was empty, but found the disc safe and sound in the bottom.

I don't have a camera handy, but the box is 7.5" x 6" x 17". For one HD-DVD. Strange, huh?

Still, I'm glad I got it for such a great price. I will order from them again. They still have my Bladerunner pre-order.
Old 11-21-07 | 07:41 PM
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^ My 'A Clockwork Orange' was in the same kind of box. Just another thing to add to the odd retail experience that is Warner online.
Old 11-21-07 | 07:49 PM
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Originally Posted by Warner Video
Hello all,

I must apologize for all of the issues of late, and thank each and every one of you for your patience and confidence in our website.

We are working out incredible problems with our fulfillment, and will do our best to fulfill your orders as soon as possible. Your support of Warner is not forgotten, and we will continue to reward your loyalty through our email program (http://email-warnerbros.com/registra...ews&source=WHV).

Although we are unable to check these forums on a daily basis, we GREATLY appreciate your feedback and will do our best to integrate your suggestions/comments in order to improve our process.

Thank you,
how about a working link.
Old 11-21-07 | 08:34 PM
  #572  
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Originally Posted by yeldarb367
^ My 'A Clockwork Orange' was in the same kind of box. Just another thing to add to the odd retail experience that is Warner online.
Today, I received 2001 and Full Metal Jacket in the same kind of box.
Old 11-21-07 | 10:09 PM
  #573  
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Originally Posted by gorgo99
FINALLY received my HD-DVD of 2001 today...
For a moment, I actually thought you placed an order in 2001.
Old 11-22-07 | 08:20 AM
  #574  
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Originally Posted by DVD Polizei
For a moment, I actually thought you placed an order in 2001.
LOL! Felt like it!
Old 11-26-07 | 11:50 AM
  #575  
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From: Relocated to Bot-Hell
Moved since placing the order in September and called to have my address changed. Looks like they can't do it. So cancelled the order. Let's see how this goes.


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