Exchange Forum Guidelines

 
Old 01-27-02, 03:14 AM
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Mao
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Join Date: Feb 1999
Location: Denver, CO
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Exchange Forum Guidelines

Before You Post A Trade - Some Rules of The Road:
If you have an item (or group of items) to trade, you can post it in the DVD Talk Exchange forum. Please note, however, that you may only have 1 thread open for your trades. DO NOT open multiple threads for each item you wish to trade.

You may post DVDs, LDs, CDs and VHS items for trade in this forum area. Threads with other items will either be moved to the Video Game Exchange Forum (if applicable) or closed. Again, game trades are only allowed in the Video Game Exchange Forum!

Please note that links to off-site auctions or trade sites are prohibited. If you want to post in this forum area, you need to post the items for trade here. This is not the place to 'promote' your auction.

The DVD Exchange Forum is not designed to be a place for people to "open shop" to DVD Talk members, so please do not try, as your thread and account may be closed.

Additionally you may not trade: gift certificates, gift cards (physical or otherwise), "backups" or bootlegs of movies or games.

If your list of trades/sales includes Adult DVDs, it is your responsibility to verify that the person you are trading with is of legal age in their respective state.

Posting Your Trade & Getting The Best Results:
For best results, be sure to post both the items you are trading and what you are looking for in return. The most successful traders are the ones who have a comprehensive list of what they are looking for and what they have to trade.

Many DVD Talkers manage their wish lists with a DVD listing service. We recommend: http://www.dvdprofiler.com/ , http://www.dvdaficionado.com/, and http://www.dvdtracker.com

Keep the title of your post brief! Often people will post 'FT: Title A, B, C' with two or three of the key titles which they are trading. Please DO NOT list every title you are trading in the subject of the post, or use misleading headers to get people look at your post. Always use spaces between words in your heading!

When listing what you have, it's incredibly important to be honest and clear about what you have and what condition it is in. It's much better to indicate that a DVD has a small scratch or is in OK condition before a trade versus dealing with an unhappy trader when they get something that is not in the condition than they expecting. Also many DVD Talkers like to know if the DVD you are trading is a 'cut out' or promotional DVD. Please note if DVD you have to trade may have a 'cut out' of the barcode to indicate that it is a promotional DVD.

If you have items which you are selling, post a price for it. This is not an auction site, and should someone meet your asking price, you are obliged to make the deal and not try to squeeze out more.

Handling Responses & Negotiating A Trade
When you post a trade in the forum, you create the expectation that you will respond to people as they make offers to trade with you. We strongly recommend using the "Email Notification" check box when posting your trade thread so you will know when people respond to your thread. Also it is important to respond to trade e-mails in a timely manner. This way if you are not interested in something, the person can offer it to someone else and not be left 'hanging around' waiting for a reply.

If either through posts to the tread or e-mail you find a match, you should do a couple of things:
- Check DVD Talk's Good Trader List (GTL). While this is is not a guarantee, it is a good indication if others have had positive trading experiences with another member.
- If the member is not listed on the GTL, then you might also ask for links to their Ebay Seller Feedback, Half.com Seller Feedback, etc. or see that they are Pay Pal Verified (example: https://www.paypal.com/verified/pal=...40kleinman.com)

Remember, none of these absolutely guarantees that you won't have a problem, and if there's something that seems too good to be true, then it probably is.

Doing The Swap:
Once you've found an ideal swap, and feel comfortable with the person you are going to be swapping with, you should follow these steps:

- E-mail the person you are going to trade with and agree on shipping method and time/date. It's very important that once you've agreed to send something out at a specific time, that you do everything you can to meet that commitment. Long delays in sending your items may result in your forum account being suspended & further complications, so DO NOT BE LATE.

- Re-confirm that you are getting exactly what you want (widescreen, anamorphic, etc.) and be sure you've fully disclosed any flaws in physical packaging (casing) or in the item itself.

- Make sure you have the correct and complete mailing address (always try to get and provide the Zip+4 as it speeds delivery).

- If the transaction involves payment, discuss the method of payment. VERY IMPORTANT: When sending money via Pay Pal always get the other person's real info including: full name, address, and phone number.

- See tips and advice on shipping items below.

- Once everything is agreed on, do the swap. Be sure to send an e-mail confirmation to the person you are swapping with to tell them exactly when their package went out and when you receive the items they sent you. This final piece of communication is very important and can really make a good trade even better.

- A newer trader may be asked to ship their items first from the more established traders. While this may be acceptable, please be aware that is in no way mandatory. However if there is someone who has no trading history and is not on the GTL, DO NOT SEND FIRST! This is the main reason people get burned and it's not worth taking a chance.

- After the trade either: post your feedback to the Good Trader List, or see the section about problem trades below.

Shipping Tips:
- Be sure to properly pack and pad your item when shipping. If you are shipping a DVD, be sure it is not loose in its case. Some traders will also put in a single folded paper towel or bubble wrap inside the case to make sure the disc does not come loose or rattle around. If the prongs on your case are broken and the disc is loose, consider replacing the case before sending it.
- When sending DVDs, we use a #2 padded envelope (8 1/2 x 10 1/2) which you can pick up at Office Depot or other office supply store.
- Always consider using Delivery Confirmation when sending via USPS. For any item sent via Priority Mail, it is only 35 cents! That way you can always see when the item has been delivered. Include a card of some sort listing the sender's and recipient's address information INSIDE the package
- If the item has some value (like a $45 PS2 Game or rare Out-Of-Print DVD) you may want to strongly consider some form of insurance. This way, if the item is damaged or lost, you will not be out a considerable amount of money.
- DO NOT USE PRIORITY MAIL PACKAGING IF YOU ARE NOT SENDING PRIORITY MAIL! Some people think it's OK to turn a priority box inside out for shipping via regular mail, but the truth is - it's a Federal Offense. We'd hate to see a trader get a hefty fine or other serious legal issues for a box they could pick up for under $1!
- Use block caps in addresses, avoid punctuation, and leave 2 spaces between state and zip code. Use a ZIP+4 code whenever possible.

When Trades Go Bad - Resolving Problems:
- Sometimes trades go bad for very innocent reasons. Once in a while, someone will actually put the incorrect address on their package, honestly forget to send something, or do something that can earnestly be considered 'human error'. Your first step when you feel a trade has gone bad is to contact the person you are trading with and let them know what's wrong (i.e. you didn't get your package yet, something is missing, something is damaged, etc.).
- If you find yourself in a position where you honestly messed up, you should do all you can to fix the situation. If you wrote the wrong address, then you should re-send it with upgraded shipping. If something is missing from the box, you should rush it out to ASAP.
- If for some reason a disagreement erupts, try to talk through the issues. Many Good Trades gone Bad are resolved simply by both sides clearly communicating the issue and working together for a solution.
- If things are truly fouled up, consider agreeing to cancel the trade and send the person back their goods while they send you back yours. Sometimes killing a trade gone bad can be the best way to resolve it.
- Sometimes people use honest excuses dishonestly, and after a week or so of waiting, it's obvious that someone is using excuses not in ernest but to delay your reporting of a bad trade. If this happens... it's time to report it!

Reporting a Bad Trade:
- To report a bad trade, e-mail your problem/question to the DVD Exchange Moderator. This can easily be done by clicking on the 'Report this post to a moderator' in your trade thread.
- When reporting a bad trade please be as specific and detailed as possible, including what items where agreed upon to be traded, when things were sent, and any copies of communication which you may have had after the point the trade went bad and ALL contact information for both parties.
- Our moderator will do what they can to contact the other party and facilitate a resolution. This may involve issuing formal warnings and/or account suspension while a bad trade is resolved.
- Please note, our mods will do all they can to help, but they are not responsible for Bad Trade resolution. We will ban bad traders from our forum and we do everything we can to prevent bad traders from returning under other names. So please understand the mods/admins are here to help because they WANT TO, not because they are obligated.

If All Goes Wrong And Nothing Can Be Done To Solve It:
If you've tried to resolve a bad trade on your own and failed, then report the bad trade to us and if we are unable to resolve it, then there are some resources which you can use to take your resolution to the next level.

If you've been truly defrauded (and the person used the US Mail to send or receive goods) then you can file a report with the USPS Mail Fraud division. Bad Trades are Mail Fraud which is a FEDERAL OFFENSE! Here's a link to the reporting form: http://www.usps.com/postalinspectors...dComplaint.htm . As a federal offense, you can also report it to the FBI http://www.fbi.gov/interagency/ifcc/filingcomplaint.htm . Finally, you can contact the local law enforcement agency of the town the person you've swapped with lives in - That's right, a Bad Trade is also theft, another legal offense.

[NOTE TO BAD TRADERS - ask yourself: is defrauding someone out of a DVD worth time in jail???]

We hope these tips and guidelines will help make your time on the DVD Talk Exchange Forum a pleasing one!



*DVDTalk, its moderators, and affiliates shall not be held responsible for any trades/sales/comments which take place through this forum.

Last edited by Mao; 02-20-02 at 12:27 AM.
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