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So if Buy are taking on Reel's orders, where does that leave us?

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So if Buy are taking on Reel's orders, where does that leave us?

Old 06-12-00, 12:27 PM
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Assuming the news that Buy.com are taking on outstanding orders is true, where does that leave international customers? Buy currently don't ship overseas - so will that leave preorders effectively cancelled? Will try and find out and report back...
Old 06-13-00, 09:20 AM
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I e-mailed buy.com's U.S. branch yesterday, and got a totally useless e-mail syaing that they were unable to give any information, and to contact them again in 3-7 business days.
Sorry if that's not much use.
Old 06-13-00, 10:51 AM
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And even if they ship internationally: reel had the advantage of shipping from the EU (Belgium I think) and so there wasn't any tax to pay. If buy.com uses the standard US-mail it's time for 20% tax and customs.
Old 06-14-00, 06:11 PM
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I emailed buy.com and got this answer:

Thank you for contacting us at buy.com, the internet superstore.

We are responding to your email regarding order #xxxxxx.

We apologize for the inconvenience this may cause you. Thank you for
interest in buy.com.

We have buy.com websites in Canada (http://www.canada.buy.com) and the
United Kingdom (http://www.gb.buy.com).

At this time we can only bill or ship to addresses in the United States,
Canada, or the United Kingdom.


For future reference, please visit the buy.com Customer Support Center,
located at https://www.us.buy.com/support/default.asp.

Within our Customer Support Center, you will find a wealth of
information concerning your current order status, order history,
eAccount information, as well as answers to frequently asked questions.


Thank you for shopping at the internet superstore.

buy.com
Customer Service Team

If you would like to ask an additional question, please use this link:
https://www.us.buy.com/support/email/default.asp?subject=followup

So it seems like they won't ship our preorders...

Old 06-14-00, 06:33 PM
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I just got this email, so there is hope...

Christian,

Thank you for recent inquiry with buy.com. Buy.Com is planning on
honoring all gift certificates, coupons and Reel Bucks. We are
currently working on a way to integrate these into our system. We will
send out an email to Reel.com customers notifying them when we have the
ability to redeem these. We do not have an ETA at this time.
Again, thank you and have a wonderful day!
Sincerely,
Buy.Com Service Team

Original message follows:
-------------------------

Name: ZZZZZZZZZZZZZ

Email: [email protected]

order #:35ZZ619 and 360ZZ47


Hi orders with reel, will they be fullfilled, and shipped to sweden?
(356ZZ19 and 360ZZ47)
Best regards Christian



/ joniS

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http://www.dvdtracker.com/~jonis
Old 06-14-00, 08:51 PM
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SOL for now.
Old 06-15-00, 07:32 PM
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A friend got this reply from Reel:

"Thanks for emailing us!

Unfortunately, all pending international orders will be canceled. We
apologize for this inconvenience.

If you have any other questions or concerns, click on the Web address
below to visit our "Help Desk" section..."

Hmmmmmmmmm.
Old 06-15-00, 09:05 PM
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I have received a similar reply:

Unfortunately, all international orders will be cancelled. Buy.com does
not ship internationally at this time and they have no plans to do so.
You should be receiving emails by the end of the week, letting you know
which orders will be filled and which will not be filled. We apologize
for the inconvenience that this may cause.

Old 06-15-00, 09:40 PM
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Spoke with a CSR on the phone and she said that no decision had been made and that they hoped to fill all orders, domestic and international. Sounds like a crock to me, but well wait and see.


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Old 06-16-00, 12:28 AM
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Well i got pre-orders for T2 and M.I.B and hope they dont cancel.The worse i see now is if the shipments are missing ,where can we complain!
I did not receive any email tellin me my orders are cancelled!

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Old 06-16-00, 07:07 AM
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Cancellations for Independence Day and Communion, looks like buy.com have no intention of honoring international orders - big surprise. Stupid people.


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Old 06-16-00, 07:38 AM
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This is real sad - I hoped they would honor the orders - reel should have taken care of that!
Its a damn shame, looks like Amazon will get 5 new orders today then, although their prices aren't as cheap as they were ar Reel.com....

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Old 06-16-00, 08:57 AM
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Yet more conflicting and contradictory information. Phoned buy.com again asking why my orders of Independence Day and Communion were cancelled and the CSR said that it would be a week before buy had properly assimilated Reels database and could process outstanding orders properly. In the meantime, the coming weeks titles look like being cancelled. When I pressed him on honoring existing Reel.com international orders he said that it was only "new" international orders that could not be processed, but that the tentative plans were to accomodate existing international orders in some way as yet undetermined.

So, not a yes, but not a no. Lets hope they do the decent thing.


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Old 06-16-00, 09:25 AM
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My Independece Day order has not been cancelled yet. And my Deuce Bigalow order is in progress...
Old 06-16-00, 10:58 AM
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Same here. Although, I'd rather receive none and have the chance to reorder elsewhere if they're not going to send them all. I won't be happy if they ship Deuce Bigalow at full price postage and then decide not to ship any more, thereby also losing my BFL rebate. That will be one expensive DVD
Old 06-16-00, 12:13 PM
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I can't even link to my Reel account, the link sends me to Buy.com.
I think people should keep writing to Buy.com. If enough people hound them, then these websites take notice. It seems to be how things work in the US, the individual can get ignored, but if a group is loud enough, then they take notice.
As for BFL, I've written but received no reply, I've also asked them to consider linking with another International DVD store like Bigstar or something simillar.
If enough people write, then perhaps those great bargains wont be lost altogether.
Old 06-17-00, 10:51 AM
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Just got a personal reply from Reel:

Thank you for contacting Reel.com!

Unfortunately, your orders will be cancelled sometime before this
weekend. Buy.com does not ship internationally. We apologize for the
inconvenience that this may cause.

If you have any other questions or concerns, click on the Web address
below to visit our "Help Desk" section:
http://www.reel.com/reel.asp?node=help

Thank you for shopping at Reel, Your Connection to the Movies!


Old 06-17-00, 12:01 PM
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I wonder if Reel will ship Deuce Bigalow at least. My D.B order is still in progress...
Old 06-17-00, 02:57 PM
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I posted in the online store forum, but not everyone reads that, so heres part of an e-mail I just got:
Unfortunately, at this time buy.com does not support shipping to
International, APO, FPO or Post Office boxes.

We are currently working on a method to fulfill all international
orders. We will keep our customer updated via E-mail.
For future reference, please visit the buy.com Customer Support Center,
located at https://www.us.buy.com/support/default.asp.

I would urge everyone to keep writing to these guys, perhaps with enough support they might honour our orders.
Old 06-17-00, 03:23 PM
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Just received 2 e-mails, Reel is canceling my pre-orders.
Old 06-17-00, 06:03 PM
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BASTARDSSSSSSSSS I hate Buy.com!!!! (
Old 06-18-00, 06:25 PM
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Well I had 15 preorders on 3 orders with reel up until last night. All canceeled. I dont think Reel/Buy had any dicussions regarding Internaltional customers. They have decided to say screw.
Old 06-18-00, 09:15 PM
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I was just thinking - and this is academic because I didn't have any orders fro them to cancel - but Buy.com has an embryonic site in the UK. It sells computer stuff at the present but who knows if they intend to branch out?

Why not send an email to the US CS people and to whatever contact addresses you can find on the UK site explaining your disappointment and how you will be passing on details of your bad Buy.com shopping experiences to all your friends colleagues etc.

The gist could be that you now consider that the company cannot be regarded as reliable in the US or the UK and is one to be avoided. Platitudes on their part will not cut the mustard: the only option to redeem their good name is by delivering the service that Reel were able to provide until the takeover. Can it hurt?
Old 06-18-00, 09:23 PM
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I phone buy.com in the US and they told me to speak to the UK. They told me that there is no immediate plans to sell DVD's and definitley not region 1 direct in the UK.Therefore it would suggest that this would take some time to set up and they would post the DVD's to the UK and ship from there.
Old 06-18-00, 10:57 PM
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I just posted in the bargains forum too. Reel/Buy.com are cancelling my 8/29 pre-orders and I suspect its only a matter of time before the rest are cancelled. I think Hollywood Entertainment is really going about this wrong..... whatever happened to smooth transitions, etc etc. Companies don't make decisions this quickly (at least mine doesn't) so they should have given us more advance warning.

With no BFL and Reel I'll be buying fewer DVD's and I'll be damned if Buy.com is going to get any of my business.

Why didn't Reel partner with a REAL on-line store like 800.com, Express.Com or Amazon.com

I know Express and Amazon would have taken care of us.

Geno

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