International DVD Talk Intl. DVDs, Region Free Players, RCE, Hong Kong DVDs & More

Amazon.uk returns question

Old 04-09-09, 12:00 PM
  #1  
DVD Talk Gold Edition
Thread Starter
 
Join Date: Jul 2000
Location: Missouri, USA
Posts: 2,702
Amazon.uk returns question

Are returns to Amazon.uk from the US free shipping? I know for damaged goods I can go through the return/exchange process and print out a free shipping label but I'm guessing it is only valid in the UK. Anyone know for sure?
Easy is offline  
Old 04-09-09, 12:03 PM
  #2  
Senior Member
 
Join Date: Aug 2006
Posts: 810
Re: Amazon.uk returns question

I'm not speaking from personal experience, but I've heard Amazon.co.uk often lets US customers just hold onto the damaged goods rather than incur the cost of the return shipping.
domino harvey is offline  
Old 04-09-09, 12:32 PM
  #3  
DVD Talk Hall of Fame
 
riotinmyskull's Avatar
 
Join Date: Oct 2006
Location: portsmouth, va
Posts: 9,178
Re: Amazon.uk returns question

Originally Posted by domino harvey View Post
I'm not speaking from personal experience, but I've heard Amazon.co.uk often lets US customers just hold onto the damaged goods rather than incur the cost of the return shipping.
this. it's happen to me before and they just told me to keep it because the shipping costs would be too much for them.
riotinmyskull is offline  
Old 04-09-09, 05:32 PM
  #4  
DVD Talk Legend
 
Join Date: Mar 2006
Location: Nightmare Alley
Posts: 17,112
Re: Amazon.uk returns question

Originally Posted by domino harvey View Post
I'm not speaking from personal experience, but I've heard Amazon.co.uk often lets US customers just hold onto the damaged goods rather than incur the cost of the return shipping.
I've had three damaged orders, and they've sent a replacement copy and told me to keep the damaged items all three times.
NoirFan is offline  
Old 04-09-09, 05:33 PM
  #5  
Senior Member
 
Join Date: Jul 2001
Location: Europe
Posts: 550
Re: Amazon.uk returns question

... and it's happened to me in reverse. Amazon.com once sent me the wrong thing and let me keep it (while refunding me) as the Europe -> US shipping cost was prohibitive...
Dazza is offline  
Old 04-10-09, 08:36 AM
  #6  
DVD Talk Special Edition
 
Join Date: Jun 2004
Location: Boston
Posts: 1,902
Re: Amazon.uk returns question

I had items go missing twice, one time they sent me a replacement and said if the other one shows up to keep it (it never did), the other time they told me to send back the items, I did and they refunded me the money plus the additional shipping.
Lastdaysofrain is offline  
Old 04-10-09, 12:09 PM
  #7  
DVD Talk Gold Edition
Thread Starter
 
Join Date: Jul 2000
Location: Missouri, USA
Posts: 2,702
Re: Amazon.uk returns question

I emailed a CSR and they gave a choice of replacement or refund and I was advised not to return the damaged set. CSR placed an order although it shows a shipping delay. Hope it ships, I really wanted that Lean collection.
Thanks to everyone who replied.
Easy is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Thread Tools
Search this Thread

Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

Copyright 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.