cgray

Sales increasing, prices decreasing... still holding out.
R.W. Paul set down to £9.48 at amazon.co.uk

souvenir

Still decreasing. I ordered Leon Morin the other day with another title and it's gone down about three pounds in three days. Luckily, I was able to still cancel and re-order.

cgray

Geoffrey Jones: The Rhythm Of Film [1956] is currently £7.98 at amazon.co.uk
R.W. Paul also dropped again: is now £7.98

I guess the question is whether these sales at amazon can catch up with the BFI stuff prior to the BFI sale ending (end of Sept.). The two above are much more discounted than at the BFI store, while others are still more expensive (£10.98 ) or not on sale at all.

NoirFan

Yeah, I'll wait until the last day of September to see if Radio On and Dreams That Money Can Buy also go down to £7.98 before placing an order.

cgray

Dreams That Money Can Buy [1946] has decreased from £10.97 to £7.98

Phil Mulloy - Extreme Animation [1999] has decreased from £10.97 to £8.48

Still holding out for Mad Love, Journey to Italy, and Radio On.

NoirFan

Isn't that identical to the R1 Milestone release?

NoirFan

Radio On seems stuck at 50% off, so I went ahead and pulled the trigger: Partie De Campagne, Le Cercle Rouge, Dreams That Money Can Buy, Paris Nous Appartient, R.W. Paul, Distant Voices, Still Lives, and Radio On. Not bad for £58.66.

cgray

Oh, Noirfan, you waited all month, but not two more days??

Radio On [1979] has decreased from £9.98 to £7.98

I missed this post... Answer: I'm not sure. Sorry.

NoirFan

Luckily I was able to cancel my order and redo it, thanks for the heads up.


I'm pretty sure it is. Either way, the films are amazing.

CritterYawn

Apparently two DVDs from the 10 pack are damaged. I already requested a replacement.

From your experience, how does Amazon.co.uk handle the returns/replacements?
(I'm kinda annoyed that I have to pay for the shipping back)

NoirFan

You shouldn't have to pay for anything, or even return it. I've had five orders from Amazon.co.uk arrive either damaged, defective, or late, and each time they've simply sent me a replacement copy, no questions asked. This is why I always use Amazon for UK orders - they don't give you any problems with replacements. When I ordered a DVD through Movie Mail that I never received, they told me they could only send me a replacement copy or issue a refund when/if the DVD made it's way back to them. Obviously that never happened, and I was out 24 bucks. When I received a damaged box set from DVD Hut, though they reimbursed me for the return shipping, it took several weeks, as did the replacement copy. I informed both companies of Amazon's superior customer service, and told them they would no longer have my business. Just send Amazon an email about it. The only problem in this case might be that they have no replacement copies, since it was a limited edition.

Dazza

^ You should be OK, seeing as they still have it in stock on the site.

What titles were damaged, and how?

CritterYawn

Looks like they will refund the shipping back fees:

Dear Customer

Thank you for contacting Amazon.co.uk and using our Returns Support Centre.

Please accept my apologies for this situation.

I have placed a new order #order# for "BFI 75 10 DVD Box Set - European Cinema (Limited to 500 copies - Exclusive to Amazon.co.uk)", and it will be dispatched as soon as possible to the same address.

We will notify you by e-mail at the time the order is dispatched to confirm the date, contents and method of delivery.

To view the availability time and an estimation of the dispatch date of the replacement order, please visit Your Account on our home page

http://www.amazon.co.uk

There will of course be no additional charge for the replacement order. However, as set out in our returns policy, you must return the original item to Amazon.co.uk within 30 days of the date of this e-mail.

If you do not return the original item to us within 30 days, Amazon.co.uk reserves the right to charge an amount equal to the price of your original order to the payment card you used for the order. This returns policy does not affect your statutory rights.

If you were able to print your personalised return label, please enclose the personalised barcode in the carton and affix the address label to the outside. Wrap the package securely and post it to us. Any postage charges that you incur for this return will be refunded back to you.

For your protection, we recommend that you use a recorded-delivery service if the value of the item is more than 50 GBP. To track your recorded item, please use your carrier's online tracking service.

To view further information online about our Returns Policy, please visit our Help Desk using the following links:

http://www.amazon.co.uk/gp/help/cust...?nodeId=502480

If you have any further questions please contact us (quoting the relevant order number) at the following URL:

http://www.amazon.co.uk/gp/help/cont...questions.html

Thank you for shopping at Amazon.co.uk.

CritterYawn

Thank you for the suggestions.

It seems the damages in the first set are also present into the second one.

The following discs have issues:
1. Jack Clayton's Innocents - did not play at all; at first the disc from the second box set did not play, only to start after a few minutes.
2. The second disc of Jacques Rivette's "Celine and Julie Go Boating", featuring some short films, did not play. The replacement does not play either.

Is there anyone else having the same problem? If so, we may be heading toward a recall.

Spiral Staircase

Did you request a second replacement? I am considering placing an order for the set in the next couple of days.

CritterYawn

I did not request a second replacement. It may very well be an issue related to VLC Player, which I use for playing non-R1 DVDs on the computer. I did not get to a region-free stand-alone DVD player to prove this assertion.
Eventually, after a minute or two of wait, the "Innocents" DVD became readable.

Spiral Staircase

That is encouraging. Thanks for the update.