I wonder if anyone have used CD WOW! to purchase DVDs? The reason I am asking is because I just purchased the Delicatessen (R2) DVD from them for approximately $15. Anyway, how are their service and so forth?

Thanks in advance

DVD Smurf

Never used the UK site but the HK site delivered my DVD in about a week.



http://www1.cd-wow.com.hk/index_2.php

I've used them a couple times, and they were very quick to send my order.

I'm from the UK and their service has been top-notch....they actually source their goods from suppliers in Hong Kong or Sweden i've found.

Their customer service is also of a high order....reply to e-mails promptly and they immediately sent a replacement 'looney tunes Golden collection' when mine failed to show up initially after 12 days of waiting.

I like them, although the albums they choose to stock tend to be mainstream, the real indie cd's I still have to buy from Amazon.co.uk.

I have ordered from them about 7 or 8 times, each time without a problem. That's where I scored my copy of Delicatessen!

Thanks for the responses, I guess will await my DVD in a couple of days then.

Cheers

DVD Smurf

I like them alot.

I usually get an order from them in under a week.

I prefer to use this link...at least it saves me a buck!

http://www.mastercard.com/specialoff...rd/143801.html

And yes, even though there is an expiration, it still works.. even with my visa!!

Sweet!

I've ordered there a few times and have been 100% satisfied.

While they don't stock everything, their prices are great.

Their service has been second to none in my experience - very responsive and helpful.

I have used them many, many times and they are one of my favorite etailers.

I have never had a bad experience with them.

At one point they sent me a damged Returner, but they sent me a new one free of charge, and if I wanted to send back the other one, they would refund my postage expense on my next order.

Class acts.

i like them

only had one bad experience: last year i ordered lotr fellowship EE, it was despatched the day after i placed my order...

after about 2 weeks i began to get worried, so i emailed them to ask where it was, they apologised and said they would find out what the delay was.

they got back to me the next day and said that it must have been lost in the post, and then refunded me my card and asked that if my item did eventually arrive i was to email them so they could send a SAE so i could return it them free of charge...

it never did arrive but ah well i got it from somewhere else eventually

so other than that experience CDWOW are good! , i usually buy CD's from them, but i get a couple of DVD's (Nemo being one of em (Region 1))

I have had nothing but great service from CD WOW. I didn't realize the dollar off link was still working, so I just grabbed the Region 2 City of God and the Triplets of Belleville DTS. Thanks Bill

No problem. Has worked for me flawlessly for some time now.

I got my Delicatessen today, and I am very happy with it.

Did you have to send the damaged item back first in order for them to send you a replacement? From what you wrote, it sounds like you didn't have to send the damaged item back at all in order to get the replacement.

I just got a damaged Infernal Affairs III from them (discs were loose in the case and all scratched up) so I want to find out what's involved to get a new copy.

I didn't have to send the damaged item back at all.

I just e-mailed them and they sent it out to me with frank apologies.

Does CD Wow! remove VAT for American buyers?

the American prices that you see do not include VAT.

Correct!

Use my link about 5 posts down from the first and use that link. Saves ya a buck!

Hmm, I got this response from them. I didn't really want to deal with returning anything, but it doesn't sound like I'm required to?


-----------------------------------------

Thank you for your recent order, and very sorry to hear you have
received a
faulty copy - I can appreciate how disappointing this must be.

I will ensure that a replacement is dispatched to you immediately.

Would you please be so kind as to return the item to the following
address
WE WILL REFUND THE POSTAGE YOU HAVE TO PAY IN SENDING THIS BACK:

CD WOW!
Suite 2 Gregories Court
Gregories Road
Beaconsfield
Bucks
HP9 1HQ
UK

We would appreciate it if you enclose a note with the returned item,
clearly
stating the order number (if possible), your name, email address and a
very
brief description of what is wrong with it.

I am grateful for your understanding and co-operation and I sincerely
hope
that this genuinely rare occurrence will not deter you from using our
service again in the future.

If you have any further enquiries then please do not hesitate to
contact us
- we're here to help!

I bought more than 50 titles from them and only 2 of them got lost and they paid my money back immediately. But I recommend you not to buy any boxsets because of their packaging. It is not safe, case can be damaged easily.