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Criterion - disc rot/'bronzing'

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Old 10-01-14 | 08:16 PM
  #26  
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Re: Criterion releases on Blu-Rays, Part II

^I just checked mine and the disc looks the same. I was able skip through the chapters without it freezing, but I'm sure it's only a matter of time.

I just saw this on the blu-ray forum...


Last edited by dino88; 10-01-14 at 08:30 PM.
Old 10-01-14 | 08:32 PM
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Re: Criterion releases on Blu-Rays, Part II

Originally Posted by Josh-da-man
My Walkabout blu-ray is toast.

Opened it up, and sure enough, the playing surface of the disc was bronzed. It was darkest around the outer edge of the disc, and discolored about halfway to the center.

I put the disc in my player and it started up fine. I played the disc and used the chapter skip to play through it. It was fine through chapter nine, but it froze up when I attempted to go to chapter ten.
Originally Posted by dino88
^I just checked mine and the disc looks the same. I was able skip through the chapters without it freezing, but I'm sure it's only a matter of time.

I just saw this on the blu-ray forum...


Ditto on Walkabout for me. I have most of the affected titles (all, but Summer Hours) and Walkabout is the only that is bronzed, but I have yet to play any of them.
Old 10-01-14 | 11:19 PM
  #28  
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Re: Criterion releases on Blu-Rays, Part II

I just did a visual inspection of all the discs I own from the list in post 7118. Of them, the following discs have visible discoloration or cloudiness around the outer edge:

Bigger Than Life
Days of Heaven
M
Summer Hours
Vivre Sa Vie
Yojimbo and Sanjuro

Additionally, a tiny bit of the plastic coating seems to be peeling off A Christmas Tale.

Summer Hours has the most amount of so-called "bronzing." I put that into my OPPO BDP-93 and skipped through the chapters. Sure enough, it froze when it got to Chapter 9, which is just past the 50 minute mark.

I find this very disconcerting.

Just chapter skipping through each of them past the 50 minute mark, Bigger Than Life, Days of Heaven, M, Sanjuro and Yojimbo seem to play OK. Remarkably, so does A Christmas Tale.

I also have a number of other Criterion Blu-rays from this period that don't show physical signs of anything being wrong. I tested Walkabout and Stagecoach, which both got passed the layer change. I don't have time tonight to test all the rest.
Old 10-01-14 | 11:29 PM
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Re: Criterion releases on Blu-Rays, Part II

It's very possible all of the discs made by Sonopress are ticking time bombs, at least the ones with visible discoloration and bronzing. It may be a matter of when, not if.

Josh, your signature has misspelled Writer unless it's an attempt to be witty.
Old 10-02-14 | 12:44 AM
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Re: Criterion releases on Blu-Rays, Part II

For those who have M, if your disc has the code starting with BVDL then that is a Criterion manufactured by Sony and probably not defective. I'm going to have to check on a bunch more discs since I have a few more that just popped up on the list.
Old 10-02-14 | 01:09 AM
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Re: Criterion releases on Blu-Rays, Part II

Did this plant that pressed the bad Criterion discs make other blu-ray discs that we may have that may go bad?
Old 10-02-14 | 01:59 AM
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Re: Criterion releases on Blu-Rays, Part II

I played through my Criterion copy of Darjeeling Limited, and it seems to be fine. There's also no bronzing on the disc, either.

I checked this one because, even though it's not on the list, I bought it at the same time I as my faulty Walkabout. (I got both from Ultimate Electronics during their liquidation back in 2011.)
Old 10-02-14 | 06:06 AM
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Re: Criterion releases on Blu-Rays, Part II

Originally Posted by sleepyhead55
For those who have M, if your disc has the code starting with BVDL then that is a Criterion manufactured by Sony and probably not defective.
Is that code a consistent amongst other Criterion discs? Or is there a consistent start to the code on the discs from that plant?

I don't think I had started upgrading to blu-ray until after the affected time period and just wonder if there's a way to see if any that I have from the list may be later pressings rather than from that plant.

All that I have seem fine now, but I want to feel more secure about the future of these discs.
Old 10-02-14 | 07:26 AM
  #34  
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Re: Criterion releases on Blu-Rays, Part II

Originally Posted by PhantomStranger
Josh, your signature has misspelled Writer unless it's an attempt to be witty.
That's embarrassing. I have no idea how long it was like that. Thanks for pointing it out, I guess.
Old 10-02-14 | 08:16 AM
  #35  
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Originally Posted by flansered
There is a thread on bluray.com where people have discovered that a lot of CC discs released around 2010 have begun bronzing and failing. Some of the effected titles include Pierrot le Fou, Stagecoach, Walkabout, and M. It might be a good idea to start checking your discs.
Great. Just great. I don't suppose there'll be a replacement program or something? Thought not. I'm hoping that the next batch won't be, but how will we tell the difference between them? Damn. I spent quite a bit on Stagecoach and haven't taken it out of the shrinkwrap yet. I'll have to look and see what other titles are listed. Is this the whole series of pressings? Did they switch to a different manufacturer or something? That's very disconcerting . I suppose even they have to mess up sometime, but damn .

That said, the possible TTM news is hugely exciting. I almost spent $100+ on eBay, but held off. Is it too much to hope? I wonder when if so.

PS Your avatar is going to give me nightmares.
Old 10-02-14 | 09:33 AM
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Re: Criterion releases on Blu-Rays, Part II

Originally Posted by hanshotfirst1138
Great. Just great. I don't suppose there'll be a replacement program or something? Thought not. I'm hoping that the next batch won't be, but how will we tell the difference between them? Damn. I spent quite a bit on Stagecoach and haven't taken it out of the shrinkwrap yet. I'll have to look and see what other titles are listed. Is this the whole series of pressings? Did they switch to a different manufacturer or something? That's very disconcerting . I suppose even they have to mess up sometime, but damn .
Whenever hanshotfirst posts one of his frequent laments, whether it's about Kodak, Star Wars OT, or whatever, this is always the image that comes to mind:



I just want to reach through my computer and give him a pat on the back and tell him it will all be ok.

Seriously though, while know one seems to know the full extent of the problems, it seems to be limited to early pressings of a select number of 2009/2010 titles. Most likely this was due to a specific run of discs at one of the manufacturing plants Criterion uses. While no one can say for sure that this problem won't present itself in other titles down the road, I'd be surprised if that were the case. As it stands, I own at least 4 of the discs in question and have had no issues with any of them. There is no replacement program in place at this moment, but Criterion is aware of the issue and will be addressing it after they get the Eraserhead situation dealt with. Here are some bullet points a blu-ray.com member relayed after talking with someone at Criterion:

Spoiler:
-They are aware of the issue, but they only have confirmations on two titles - Summer Hours and Walkabout.

-I informed them of my situation (listed in OP), and read off to them the five titles with bronzing that no longer work, the one that freezes (Gomorrah), and the one with bronzing but still works as of right now (Days of Heaven).

-She was very appreciative of the information. I also read her off all other titles that have been reported as having issues.

-She jotted everything down to make note of it all to bring it to the attention of the guys in charge.

-She told me that they have over 1,000 emails in their inbox that they haven't even had time to look at or respond to yet. They are being hammered, and with only around 25 people working for the company and fewer than that which are able to deal with emails and things, it's just taking longer than it normally would.

-They are aware of the threads on various forums concerning these issues.

-Right now they are dealing with the Eraserhead situation. They are getting a lot of those discs in every single day, emails as well on that one, and they are trying to take care of that problem before tackling this bronzing issue.

-They are however already actively doing research into this problem and will then come up with a way for them to deal with it.

-She assured me that everyone with defective discs will receive replacements. It may take time, but they will take care of every single customer.

-The only exception to this is, unfortunately, for people with OOP discs. They have absolutely no stock of any of the OOP titles anymore, and they have no options to print additional copies for replacements. They will offer some sort of solution for those people though, which may be another Criterion title of your choice to replace it.

-She told me to remove all of my damaged discs and to put a sticky note on each and every one of them giving exact details of the problems that they are having. I am then to take the discs, and only the discs, and mail them to the address that she gave me.

-They do NOT want people to just randomly start mailing discs to them.

-They are going to deal with this on a case by case basis. Once you hear from them, have it be on the phone or in email, they will then instruct you exactly what to do as they did for me just now.

-They are aware that they have had issues with some of these titles in the past such as M and Walkabout. However, if you have bronzing and that sort of thing, this is a completely different and separate problem and they recognize it as such.

-I'm going to add one more thing to my list, which explains why they have yet to make a public statement on this issue...

-She told me that they are hesitant to publicly say anything yet, other than on a case by case basis, because they have yet to complete their research into the problem. They do not know the exact case of the issues as of this time, but they are currently looking into it. Unless, or until, they can narrow things down to where they can say exactly what the issue is, they will be dealing with this on a case by case basis as they have almost always done in the past. Long story short - if you have a defective disc, it will get replaced, and if they do discover the exact problem, they will release a public explanation at that time.

-They will be responding to each and every email soon. They have simply been slammed and that, mixed with Eraserhead, they are behind way more than ever before. Be patient, and they will take care of all of us.


The bottom line is that this is a potentially huge problem, but I have 100% faith that Criterion will deal with it as they have any other time there's been a problem with one of their discs. It's just going to take time.
Old 10-02-14 | 09:55 AM
  #37  
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Re: Criterion releases on Blu-Rays, Part II

You think this sucks for you owning some of those bad discs, think how Criterion feels about this? They had good faith in that pressing plant and now they have to deal with this. I hope they can get money from that plant for their screw up.
Old 10-02-14 | 09:57 AM
  #38  
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Re: Criterion releases on Blu-Rays, Part II

Originally Posted by rocket1312
Seriously though, while know one seems to know the full extent of the problems, it seems to be limited to early pressings of a select number of 2009/2010 titles.
Does the problem go back to 2009 as well now?
Old 10-02-14 | 10:04 AM
  #39  
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Re: Criterion releases on Blu-Rays, Part II

I cracked open my copy of Summer Hours. I'm pretty sure there's some browning/bronzing right around the outer edge, but not as bad as the pics I've seen of others. I think I'm going to watch that one ASAP just to be sure.
Old 10-02-14 | 10:42 AM
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Re: Criterion releases on Blu-Rays, Part II

Originally Posted by Josh Z
Does the problem go back to 2009 as well now?
Seventh Seal, Monterrey Pop, and Pierrot le Fou (all 2009 titles) are some of the titles that are being mentioned. There may be more.

Also, apparently Criterion has started getting back to people who have e-mailed them about this. Here's their stock response:

I hope this email finds you well. Thank you for writing in regarding a discoloration and playability problem with one or more of your Criterion discs. We are aware of this issue, which appears to affect a number of titles pressed four or five years ago at a pressing plant that we no longer use, and we are currently working on a solution. Please be assured that we are dedicated to your satisfaction and will be replacing defective discs. As soon as we have a system in place to handle exchanges efficiently, we will send out a link with instructions on how to receive replacement discs. Thank you for your patience and understanding while we work through this issue.

All the best and thanks for supporting Criterion!

Jon Mulvaney
Old 10-02-14 | 12:03 PM
  #41  
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Re: Criterion releases on Blu-Rays, Part II

I still have a sizable number of Criterions on DVD, has anyone noticed an issue with those?
Old 10-02-14 | 12:30 PM
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Re: Criterion releases on Blu-Rays, Part II

Originally Posted by wahlers
Is that code a consistent amongst other Criterion discs? Or is there a consistent start to the code on the discs from that plant?

I don't think I had started upgrading to blu-ray until after the affected time period and just wonder if there's a way to see if any that I have from the list may be later pressings rather than from that plant.

All that I have seem fine now, but I want to feel more secure about the future of these discs.
Yeah, that is a consistent code amongst most of the discs. Hard to say about when it started but I did find it on my BD of The Third Man. If your disc has the letters BVDL on the back it means it was a later pressing (by Sony) and not affected. Only the first pressings were the one with issues, I think.

I found another defective disc last night Che Part 1. Around chapter 16 or 17 it started to skip forward and when I FF later it the disc just froze.
Old 10-02-14 | 12:58 PM
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Re: Criterion releases on Blu-Rays, Part II

Originally Posted by rocket1312
Whenever hanshotfirst posts one of his frequent laments, whether it's about Kodak, Star Wars OT, or whatever, this is always the image that comes to mind:



I just want to reach through my computer and give him a pat on the back and tell him it will all be ok.

Seriously though, while know one seems to know the full extent of the problems, it seems to be limited to early pressings of a select number of 2009/2010 titles. Most likely this was due to a specific run of discs at one of the manufacturing plants Criterion uses. While no one can say for sure that this problem won't present itself in other titles down the road, I'd be surprised if that were the case. As it stands, I own at least 4 of the discs in question and have had no issues with any of them. There is no replacement program in place at this moment, but Criterion is aware of the issue and will be addressing it after they get the Eraserhead situation dealt with. Here are some bullet points a blu-ray.com member relayed after talking with someone at Criterion:

Spoiler:
-They are aware of the issue, but they only have confirmations on two titles - Summer Hours and Walkabout.

-I informed them of my situation (listed in OP), and read off to them the five titles with bronzing that no longer work, the one that freezes (Gomorrah), and the one with bronzing but still works as of right now (Days of Heaven).

-She was very appreciative of the information. I also read her off all other titles that have been reported as having issues.

-She jotted everything down to make note of it all to bring it to the attention of the guys in charge.

-She told me that they have over 1,000 emails in their inbox that they haven't even had time to look at or respond to yet. They are being hammered, and with only around 25 people working for the company and fewer than that which are able to deal with emails and things, it's just taking longer than it normally would.

-They are aware of the threads on various forums concerning these issues.

-Right now they are dealing with the Eraserhead situation. They are getting a lot of those discs in every single day, emails as well on that one, and they are trying to take care of that problem before tackling this bronzing issue.

-They are however already actively doing research into this problem and will then come up with a way for them to deal with it.

-She assured me that everyone with defective discs will receive replacements. It may take time, but they will take care of every single customer.

-The only exception to this is, unfortunately, for people with OOP discs. They have absolutely no stock of any of the OOP titles anymore, and they have no options to print additional copies for replacements. They will offer some sort of solution for those people though, which may be another Criterion title of your choice to replace it.

-She told me to remove all of my damaged discs and to put a sticky note on each and every one of them giving exact details of the problems that they are having. I am then to take the discs, and only the discs, and mail them to the address that she gave me.

-They do NOT want people to just randomly start mailing discs to them.

-They are going to deal with this on a case by case basis. Once you hear from them, have it be on the phone or in email, they will then instruct you exactly what to do as they did for me just now.

-They are aware that they have had issues with some of these titles in the past such as M and Walkabout. However, if you have bronzing and that sort of thing, this is a completely different and separate problem and they recognize it as such.

-I'm going to add one more thing to my list, which explains why they have yet to make a public statement on this issue...

-She told me that they are hesitant to publicly say anything yet, other than on a case by case basis, because they have yet to complete their research into the problem. They do not know the exact case of the issues as of this time, but they are currently looking into it. Unless, or until, they can narrow things down to where they can say exactly what the issue is, they will be dealing with this on a case by case basis as they have almost always done in the past. Long story short - if you have a defective disc, it will get replaced, and if they do discover the exact problem, they will release a public explanation at that time.

-They will be responding to each and every email soon. They have simply been slammed and that, mixed with Eraserhead, they are behind way more than ever before. Be patient, and they will take care of all of us.


The bottom line is that this is a potentially huge problem, but I have 100% faith that Criterion will deal with it as they have any other time there's been a problem with one of their discs. It's just going to take time.
Old 10-02-14 | 01:50 PM
  #44  
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Re: Criterion releases on Blu-Rays, Part II

Look around the layer change for when a disc will fail. That will usually occur near the end of the first hour of the main feature. Like a lot of Blu-ray companies, Criterion probably uses whatever replicator has excess capacity at the moment of their need. Most of the reported failures have been traced to Sonopress.

This should not affect their DVDs. This is a uniquely Blu-ray problem in this instance.
Old 10-02-14 | 02:41 PM
  #45  
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Re: Criterion - disc rot/'bronzing'

From the list posted on BD.com, I only own Wings of Desire & The Seventh Seal. Checked both discs (visually) and they look the same as more recently pressed discs (Harold & Maude).

I'll probably skip through chapters before I head out to class.
Old 10-02-14 | 02:51 PM
  #46  
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Re: Criterion - disc rot/'bronzing'

I checked some of the discs in question that I own last night and honestly couldn't tell since all the Criterion discs I looked at seemed to have a gold or bronze looking finish on the disc.
Old 10-02-14 | 03:18 PM
  #47  
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Re: Criterion - disc rot/'bronzing'

If skipping through Chapters is any indication if your disc has gone kaput, both of my discs (The Seventh Seal & Wings of Desire) are fine. I was able to skip through all Chapters without any hiccups.
Old 10-02-14 | 04:03 PM
  #48  
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Re: Criterion - disc rot/'bronzing'

The rest of the affected discs seem fine in my collection, but you can chalk another up in the bronzed Walkabout column:

Old 10-02-14 | 05:19 PM
  #49  
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Re: Criterion - disc rot/'bronzing'

I've got all the discs mentioned that have been bronzing for people. I will now check to see if mine are fucked.


BRB
Old 10-02-14 | 05:26 PM
  #50  
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Re: Criterion - disc rot/'bronzing'

The only one on that list that I own is Stagecoach. No bronzing!


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