West Side Story -- 11/15/11
12-20-11, 06:56 PM
#27
DVD Talk Legend
Thread Starter
Re: West Side Story -- 11/15/11
I guess not:
Originally Posted by Blu-ray.com
For giggles I called the toll-free number, just to see if a replacement disc program was in the works. As of today, there's nada (not even notes on it from the call center that handles the MGM/Fox stuff). So, take that as you'd like, save for a couple blog posts I haven't seen any official comment from the studio that there even is an acknowledgement of any issue, nor indications of timeline for disc replacements.
12-31-11, 11:18 AM
#28
DVD Talk Legend
Thread Starter
Re: West Side Story -- 11/15/11
Originally Posted by Digital Bits
Okay... we've got one important bit of news to bring you today, which is that we've finally heard back from 20th Century Fox and MGM as to how you can go about exchanging your copy of West Side Story on Blu-ray for a fixed one with the corrected opening titles, and also how you'll be able to spot the fixed version "in the wild".
To request a replacement copy of MGM's West Side Story Blu-ray, please call 877-369-7867 (M-F, 8 AM-5 PM PST) or email [email protected]. They'll arrange a way to make the swap.
As for fixed discs in stores, there is no call out on the packaging to distinguish versions, so you'll need to check the UPC barcodes. The corrected versions carry the following codes:
For the Blu-ray Single: UPC #88390424523082
For the Blu-ray Box Set: UPC #88390424521681
So there you have it. Thanks to our friends at Fox and MGM for providing the information.
To request a replacement copy of MGM's West Side Story Blu-ray, please call 877-369-7867 (M-F, 8 AM-5 PM PST) or email [email protected]. They'll arrange a way to make the swap.
As for fixed discs in stores, there is no call out on the packaging to distinguish versions, so you'll need to check the UPC barcodes. The corrected versions carry the following codes:
For the Blu-ray Single: UPC #88390424523082
For the Blu-ray Box Set: UPC #88390424521681
So there you have it. Thanks to our friends at Fox and MGM for providing the information.
01-04-12, 12:32 PM
#29
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Re: West Side Story -- 11/15/11
Has anyone requested a replacement yet? What info do they need? I have the Target exclusive digibook version which has a slightly different UPC from the regular non-box version (has 81 as the extra digits instead of 82).
01-04-12, 12:58 PM
#30
DVD Talk Legend
Thread Starter
Re: West Side Story -- 11/15/11
From the Blu-ray.com forums:
Called the new hotline (888-223-4369) this morning to make sure my original ticket from two days ago on the old hotline was still in queue. I was told that, once they've built a database of customer requests and have the replacements in stock, they'll be emailing each of us a prepaid mailer to send back the original BD. Once they receive it, the replacement will be mailed out. No word on a replacement of the included DVD (which has the same issue, if I'm not mistaken), just the BD at this time....He couldn't (wouldn't?) quote me any timelines.
01-04-12, 01:57 PM
#31
DVD Talk Hall of Fame
Re: West Side Story -- 11/15/11
Finally watched this last night. Brief errors at the beginning aside, I was completely entranced.
It's a shame they made it out with them, because it means a lot of more exacting fans and purist will reject the disc outright. Aside from those, the other 149 minutes look sensational. Gorgeous colors, significant fine detail, and an image that doesn't look digitally manipulated or artificial. For the overwhelming majority of the films run-time, the disc is a HUGE winner.
And as far ads the fade out/in error goes- not having seen the film more than twice before in my life, I never would have known this was an issue if I hadn't read about the outrage online. From my (ignorant) perspective, the fade out/in worked beautifully in conjunction with the zoom out and the music. It may not be right or what the artist originally intended, but I actually think the effect works aesthetically, intellectually, and emotionally- so unless the shimmer and aliasing in the flyover has been fixed, I'll likely just be keeping my disc as it is. For $15 from Target for the Digibook, I consider it one of the better bargains from last year.
It's a shame they made it out with them, because it means a lot of more exacting fans and purist will reject the disc outright. Aside from those, the other 149 minutes look sensational. Gorgeous colors, significant fine detail, and an image that doesn't look digitally manipulated or artificial. For the overwhelming majority of the films run-time, the disc is a HUGE winner.
And as far ads the fade out/in error goes- not having seen the film more than twice before in my life, I never would have known this was an issue if I hadn't read about the outrage online. From my (ignorant) perspective, the fade out/in worked beautifully in conjunction with the zoom out and the music. It may not be right or what the artist originally intended, but I actually think the effect works aesthetically, intellectually, and emotionally- so unless the shimmer and aliasing in the flyover has been fixed, I'll likely just be keeping my disc as it is. For $15 from Target for the Digibook, I consider it one of the better bargains from last year.
01-20-12, 10:43 AM
#35
DVD Talk Legend
Re: West Side Story -- 11/15/11
Complaints are rolling in that the "corrected" version is a half-assed job. Instead of the picture fading all the way to black as it did in the previous version, it fades about halfway there with the image underneath partially visible, and then fades up again. The original version of the sequence does not fade out at all.
01-20-12, 10:45 AM
#36
Moderator
Re: West Side Story -- 11/15/11
Complaints are rolling in that the "corrected" version is a half-assed job. Instead of the picture fading all the way to black as it did in the previous version, it fades about halfway there with the image underneath partially visible, and then fades up again. The original version of the sequence does not fade out at all.
01-20-12, 11:57 AM
#37
DVD Talk Special Edition
01-20-12, 08:52 PM
#38
DVD Talk Hall of Fame
Re: West Side Story -- 11/15/11
Oh yeah, I had the digibook from Target, and the message said to send just the movie disc since I had "exclusive packaging".
01-21-12, 07:04 PM
#39
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01-21-12, 07:43 PM
#40
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Re: West Side Story -- 11/15/11
I have the Target version and I just sent in the BD. To "protect" it I sent it in an ECO case that I was planning on getting rid of. We'll see what happens. I just want the BD, I probably will never watch the DVD.
01-23-12, 10:16 AM
#41
DVD Talk Legend
Re: West Side Story -- 11/15/11
Here's a video comparison of the "fixed" version that Xylon on AVSForum put together:
http://www.youtube.com/watch?v=EjEzv4_Gk20
http://www.youtube.com/watch?v=EjEzv4_Gk20
01-23-12, 12:03 PM
#42
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Re: West Side Story -- 11/15/11
Disappointing. I was waiting for the "fix" to purchase the Blu-Ray.
Guess I'm waiting for the 60th Anniversary now.
Guess I'm waiting for the 60th Anniversary now.
01-24-12, 11:54 PM
#43
DVD Talk Platinum Edition
Re: West Side Story -- 11/15/11
I sent my Blu ray pack in the day after the replacement trade was announced.
Anybody receive their "corrected" version back yet?
Anybody receive their "corrected" version back yet?
02-11-12, 02:00 AM
#44
DVD Talk Legend
Re: West Side Story -- 11/15/11
I received the corrected version in my Amazon order.
I'm a little surprised that the slight change in the title sequence is a deal breaker for some.
I'm a little surprised that the slight change in the title sequence is a deal breaker for some.
02-11-12, 12:02 PM
#45
Moderator
02-11-12, 02:39 PM
#46
DVD Talk Legend
Re: West Side Story -- 11/15/11
One positive thing to add about this BD... It actually supports Resuming!
Lack of resume is one of my biggest Blu-ray peeves.
Lack of resume is one of my biggest Blu-ray peeves.
03-13-12, 12:35 AM
#48
DVD Talk Hall of Fame
Re: West Side Story -- 11/15/11
I sent in my defective disc on Jan. 17. Confirmed received by the tracking number, but as of today, I still haven't received my replacement disc. Anyone else still waiting this long?
03-13-12, 10:26 PM
#50
DVD Talk Hall of Fame
Re: West Side Story -- 11/15/11
Maybe they're doing another fix that fixes it correctly this time? We can only hope that's the reason for the delay.