BuckNaked2k

Is anybody else still waiting on these?

Fielding Mellish

I am. And getting pretty pissed about it.

Pizza

I don't mind waiting if I know everything's okay. What's ticking me off is the lack of communication. I've been emailing for a response. I finally got one a month and a half ago telling me they never got my rebate submission and to resend a copy of everything, which I did. I've been emailing again to see if they got my resubmission with no responses. The joke is the phone number tells you to email them for more information. I feel discouraged and I'm ticked with Panasonic. Great job, Panasonic, in making your customers feel like stooges.

BuckNaked2k

I'm in the same boat: no responses to e-mails and no live CSR on the phone.

I think at this point, if you haven't received these, they aren't coming.

Fielding Mellish

Yeah, Buck, you're probably right.

But I won't go down without a fight. Just sent an email directly to Panasonic corporate this morning.

Wow, did they do a shitty job on this promotion.

Fielding Mellish

Update-

Finally got a bounceback from one of my daily emails to Panasonic.

It was an autoreply, stating how they intend to fulfill all outstanding submissions by June 30.

DVDho78DTS

Got Ratatouille & Nightmare today in perfect shape! A nice surprise! Totally forgot about this and figured months ago I wouldn't get them. They came in a bubble mailer with an attached invoice stating "PANASONIC PROMO BD" for each title.

Quoted alex because I sent a polite e-mail the same day I read his post. Now 4 months later they show up in the mail.

There is still hope for those that haven't received them.

obidawsn

Let's hope that mine comes in. Since I've moved, I'm hoping that it will just get forwarded. I kept hoping that I could get a hold of someone through e-mail or phone to check the status and see if there was a way to change my address, but I never could get a hold of anyone.

scc15

Still waiting for mine, too. If I hadn't seen this thread I probably would have forgotten about them. I sent an email a few months ago and they confirmed that they got my stuff, so hopefully they show up at some point.

BuckNaked2k

So June 30th has come and gone, and still no discs. Is anyone else STILL waiting?

sm8680

I'm still waiting and I have all my paperwork. But they appear to be blowing us off

Fielding Mellish

Still waiting here, too.

obidawsn

Still waiting. And people complain about red2blu. Though people could argue that they paid for red2blu, it could be argued that the decision to make the purchase of this blu-ray player was because of the 2 free movies. So it would be false advertising for them not to send them to us, and they would definitely owe us something.

Fielding Mellish

Perhaps the "allow 6-8 weeks for delivery" was a typo.

Maybe they meant months.

Pizza

Does anyone know who to contact on this, a legitimate phone number or name of a department? I don't even know who to be mad at, Disney or Panasonic. I tried the BBB out of frustration but they couldn't get a response either. All I want is what was promised. The kicker for me is I bought two players but only sent in one rebate form. I feel like a sucker now.

BuckNaked2k

Here is the pdf:

Panasonic Offer

The phone number is down in the fine print, but I doubt anyone will answer, or return your vm.

Pizza

Yes, I have that number and sadly it is useless.

obidawsn

I've been thinking about calling Panasonic and seeing who I could talk to. It was their product that I purchased to get the free items. It may not have been their fault, but it's their responsibility since they received my money from purchasing the equipment. I may get the run around, but I feel it's their responsibility to get this offer honored. I was going to give them a week or so from the June 30 date, but it's already been that, so maybe someone should call them. Has anyone tried sending an e-mail again to see if they get anything back? They were automatically returning the June 30 e-mail, but they can't do that now as we know that is false.

obidawsn

I think we've given them enough time from the June 30th date. I keep forgetting to do it, but I think I'm going to see who I can contact about this. It's ridiculous. Even the wait for free HD DVDs wasn't this long. And even after HD DVD died, they still fulfilled the offer, even if they were different movies (which I was pretty bummed about since I didn't get one movie that I wanted except for one I already had). I feel like they just figured people would forget about it and they wouldn't have to send anything out. Maybe I'll send another e-mail first to see what happens. I expect either nothing or that old auto-reply "June 30" e-mail.

Fielding Mellish

This is just classic. Finally got an email reponse after my 20th fucking email. And it's a doozy:

Thank you for your inquiry regarding your form submission for the Panasonic Sleeping Beauty Promotion and please accept our apology for the delayed response. We have looked in our system and do not show that we have processed your forms.


You mentioned that you sent the forms to us in 2008 and given that as of today we haven't received them, we would assume that your forms did not reach us. We are willing to work with you to honor the promotion and in order to do so we request that you send copies of the receipt and the UPC, along with the rebate form. These forms can either be scanned and sent via email as an attachment, or they can be sent to:

Panasonic Sleeping Beauty Promotion
Attn Heidi
PO Box 190
Neenah, WI 54957-0190


This was sent in 8 fucking months ago. And they're just getting back to me now? (I sincerely doubt they never recieved it, BTW.)

Found my old box, but I'm having problems finding the receipt. That said, I'll de damned if I'm gonna let them off the hook after all this work.

BuckNaked2k

So, do they provide an e-mail address or FAX # ???

Fielding Mellish

Same one as always: [email protected]

Although now it looks like we got a name..

obidawsn

I'm pretty sure I made copies of all my stuff, but being that I've moved since then, I'm not sure I can find it all. I've never gotten any response from them through e-mail. Maybe I should just keep sending an e-mail every day until I get an answer.

RM811

WOW. What a shitty promotion? I was the one who mentioned it originally but decided to go with a different player. This would drive me insane. I would expect to receive these if I bought this player and I would never let it go if I didn't get them. Panasonic needs to get their act together.

BuckNaked2k

Hmmmmmmmmm......I just got this: