Jay G.

It's funny that this is coming up 2 years after the fact due to a bumped thread. However...

The "Notes" section on the deposit certificate is specifically referring to getting a refund on an unredeemed certificate, to the amount of the $5 deposit. As you had apparently already used the certificate for purchasing a steelbook, nothing in that notes field applied to you.

You opened the steelbook, and as far as I know, Best Buy isn't supposed to do refunds on opened items. What's worse, is that you returned it without everything it came with; notably an unused $50 gift card. If you included the drained gift card in the return, then you were clearly aiming to deceive the return department, who likely couldn't easily verify whether the gift card was used or not. The $50 gift card was for the person who bought and owned that steelbook, and your right to use it was forfeit the moment you decided to return the steelbook.

Just because you got away with it doesn't mean you didn't do anything unethical.

xage

You dont know how to read

1. Specifically referring to an unredeemed certificate? Yeah right, it clearly shows the word "redeem" refers to the "trilogy set" not the empty steelbook

2. Yes, I opened it - but it doesnt constitute opening the steelbook is non refundable. Take note, on the mechanics of the rules - its about the "receipt" not the steelbook

3. Are you creating new rules for the $50 certificate? thats funny... trying to be defensive on something you have no clue.

Dude, for info - after presenting my evidence to American Express, with no doubt my right as a consumer and my understanding about the Law are all done in legal matters.

Now that youre creating a new set of rules (based from your ridiculous understanding) I suggest, go back to consumer 101.

Unless, youre a Best Buy associate in profession and cannot withstand consumers like me?



P.S. - Define "Unethical"? Are you telling me youre understanding is "right" and "just" and you are better than Bestbuy, SideShow Collectibles and American Express? - All I can say, your understanding about legality is Narcissistic in nature (funny)...

I just followed the all the set rules and my consumer rights were granted back by three business establishments - Best Buy, Side Show Collectibles and American Express. All of which were processed to a proper documentations, receipts and by law.

Jay G.

My bad. It's been several years, so I didn't realize/remember that the steelbook was separate from the disc set.

I would say that you taking advantage of the gift card included in the steelbook constitutes it being non-refundable. Did you tell the Best Buy CS representative when returning it that you had used the $50 gift card that was included?

How was AMEX involved? You mentioned getting a partial refund as store credit, and then getting the rest charged back to your credit card. Did you initiate a chargeback with AMEX? What was the reasoning for Best Buy to only give you a partial credit. This was only over the $5 deposit, right?


I think in this instance, I have more facts on hand than any of those companies had, so my perspective is better than any of them, yes.

For Best Buy, they issued you the steelbook in the expectation of either you going through with the pre-order and purchasing the set when it came out, or returning the intact steelbook for a refund of your deposit. If Best Buy didn't fully refund you, then there must've been a good reason for doing so.

For SideShow Collectibles, they included the $50 gift card for those who pre-ordered and bought the full set. However, they had no way to verify before you used the card that you were going to go through with the preorder, so they were trusting that you and the majority of people wouldn't abuse it.

For AMEX, I'm still not sure how they're involved, but if you requested a chargeback of the balance that Best Buy didn't refund, then AMEX was likely depending on your being a honest customer in terms of your dealings with Best Buy. They likely favor trusting the customer over the merchant, and they pass the chargebacks onto the merchant, who has to pay for them.


Did you tell Best Buy or AMEX that you had used the $50 gift card inside the steelbook before returning it?

Doctorossi

You don't have to contort yourself into an overly-complicated explanation here. You spent a gift card that was part of a product, the rest of which you returned for a full refund. It wasn't yours to use because you received a refund for it. Dirt simple and you know it.

RobLutter

As a merchant, 95% of the time you get an AMEX chargeback, you're fucked. They almost always take the consumer's side, right or wrong.

xage

Yes, Bestbuy is aware that I opened the steelbook so does Amex.

If you read my previous post (I marked the one in "Red" which is Damaged) - thats why it was "Opened"

And the reason why Amex got involved, Bestbuy gave me a "Gift Card" instead of the monetary credit card tender I paid.

xage

Insecure that I won the case, and you werent able to do it to yourself? I did not contort myself - I just did the proper way getting what is worth for me.

Funny, how you resurrected a 2 yr old thread Oh, for your enjoyment... see my other previous post related to it:

Jay G.

That's not what I asked. I asked if they knew that you had used the $50 gift card that was included in the packaging.

From what I read, it sound like you knew it was damaged before you opened it, so there was no need to open it, except for you to use the $50 gift card before returning it.

So Best Buy gave you a $5 gift card, and then you complained to AMEX to get the full $5 chargeback? Did you return the Best Buy gift card then?

He didn't. JeffTheAlpaca bumped the thread.

Doctorossi

Case? I don't even know what you're talking about.

You spent the gift card and returned the rest of the contents for a refund. The end.

Right. You decided (through some self-serving convolutions of your mind) that you were entitled to the gift card, despite being issued a full refund for the product, so you took the card and are now trying to justify it by elaborating on and on about all the reasons you disliked the product. Well, you received recompense for your dissatisfaction with the product in the form of a full refund of your purchase. Of course, you didn't seem to have any problem with the gift card part of the product.

Funny how I didn't.

Funny how you think it would be relevant if I did.

Funny how you seem to imply there's a statute of limitations on bragging about theft.

namja

There's NO reason to bump this thread. If another discussion on the Blu-ray set is needed, WITHOUT arguing about theft, then feel free to start a new thread. Thank you.

namja
Moderator, DVD Talk Forums