Lord of The Rings on Blu-Ray in 2010!
#526
DVD Talk Legend
Re: Lord of The Rings on Blu-Ray in 2010!
It's funny that this is coming up 2 years after the fact due to a bumped thread. However...
The "Notes" section on the deposit certificate is specifically referring to getting a refund on an unredeemed certificate, to the amount of the $5 deposit. As you had apparently already used the certificate for purchasing a steelbook, nothing in that notes field applied to you.
You opened the steelbook, and as far as I know, Best Buy isn't supposed to do refunds on opened items. What's worse, is that you returned it without everything it came with; notably an unused $50 gift card. If you included the drained gift card in the return, then you were clearly aiming to deceive the return department, who likely couldn't easily verify whether the gift card was used or not. The $50 gift card was for the person who bought and owned that steelbook, and your right to use it was forfeit the moment you decided to return the steelbook.
Just because you got away with it doesn't mean you didn't do anything unethical.
The "Notes" section on the deposit certificate is specifically referring to getting a refund on an unredeemed certificate, to the amount of the $5 deposit. As you had apparently already used the certificate for purchasing a steelbook, nothing in that notes field applied to you.
You opened the steelbook, and as far as I know, Best Buy isn't supposed to do refunds on opened items. What's worse, is that you returned it without everything it came with; notably an unused $50 gift card. If you included the drained gift card in the return, then you were clearly aiming to deceive the return department, who likely couldn't easily verify whether the gift card was used or not. The $50 gift card was for the person who bought and owned that steelbook, and your right to use it was forfeit the moment you decided to return the steelbook.
Just because you got away with it doesn't mean you didn't do anything unethical.
#527
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Re: Lord of The Rings on Blu-Ray in 2010!
You dont know how to read
1. Specifically referring to an unredeemed certificate? Yeah right, it clearly shows the word "redeem" refers to the "trilogy set" not the empty steelbook
2. Yes, I opened it - but it doesnt constitute opening the steelbook is non refundable. Take note, on the mechanics of the rules - its about the "receipt" not the steelbook
3. Are you creating new rules for the $50 certificate? thats funny... trying to be defensive on something you have no clue.
Dude, for info - after presenting my evidence to American Express, with no doubt my right as a consumer and my understanding about the Law are all done in legal matters.
Now that youre creating a new set of rules (based from your ridiculous understanding) I suggest, go back to consumer 101.
Unless, youre a Best Buy associate in profession and cannot withstand consumers like me?
P.S. - Define "Unethical"? Are you telling me youre understanding is "right" and "just" and you are better than Bestbuy, SideShow Collectibles and American Express? - All I can say, your understanding about legality is Narcissistic in nature (funny)...
I just followed the all the set rules and my consumer rights were granted back by three business establishments - Best Buy, Side Show Collectibles and American Express. All of which were processed to a proper documentations, receipts and by law.
1. Specifically referring to an unredeemed certificate? Yeah right, it clearly shows the word "redeem" refers to the "trilogy set" not the empty steelbook
2. Yes, I opened it - but it doesnt constitute opening the steelbook is non refundable. Take note, on the mechanics of the rules - its about the "receipt" not the steelbook
3. Are you creating new rules for the $50 certificate? thats funny... trying to be defensive on something you have no clue.
Dude, for info - after presenting my evidence to American Express, with no doubt my right as a consumer and my understanding about the Law are all done in legal matters.
Now that youre creating a new set of rules (based from your ridiculous understanding) I suggest, go back to consumer 101.
Unless, youre a Best Buy associate in profession and cannot withstand consumers like me?
It's funny that this is coming up 2 years after the fact due to a bumped thread. However...
The "Notes" section on the deposit certificate is specifically referring to getting a refund on an unredeemed certificate, to the amount of the $5 deposit. As you had apparently already used the certificate for purchasing a steelbook, nothing in that notes field applied to you.
You opened the steelbook, and as far as I know, Best Buy isn't supposed to do refunds on opened items. What's worse, is that you returned it without everything it came with; notably an unused $50 gift card. If you included the drained gift card in the return, then you were clearly aiming to deceive the return department, who likely couldn't easily verify whether the gift card was used or not. The $50 gift card was for the person who bought and owned that steelbook, and your right to use it was forfeit the moment you decided to return the steelbook.
Just because you got away with it doesn't mean you didn't do anything unethical.
The "Notes" section on the deposit certificate is specifically referring to getting a refund on an unredeemed certificate, to the amount of the $5 deposit. As you had apparently already used the certificate for purchasing a steelbook, nothing in that notes field applied to you.
You opened the steelbook, and as far as I know, Best Buy isn't supposed to do refunds on opened items. What's worse, is that you returned it without everything it came with; notably an unused $50 gift card. If you included the drained gift card in the return, then you were clearly aiming to deceive the return department, who likely couldn't easily verify whether the gift card was used or not. The $50 gift card was for the person who bought and owned that steelbook, and your right to use it was forfeit the moment you decided to return the steelbook.
Just because you got away with it doesn't mean you didn't do anything unethical.
I just followed the all the set rules and my consumer rights were granted back by three business establishments - Best Buy, Side Show Collectibles and American Express. All of which were processed to a proper documentations, receipts and by law.
Last edited by xage; 07-08-12 at 01:46 PM.
#528
DVD Talk Legend
Re: Lord of The Rings on Blu-Ray in 2010!
How was AMEX involved? You mentioned getting a partial refund as store credit, and then getting the rest charged back to your credit card. Did you initiate a chargeback with AMEX? What was the reasoning for Best Buy to only give you a partial credit. This was only over the $5 deposit, right?
For Best Buy, they issued you the steelbook in the expectation of either you going through with the pre-order and purchasing the set when it came out, or returning the intact steelbook for a refund of your deposit. If Best Buy didn't fully refund you, then there must've been a good reason for doing so.
For SideShow Collectibles, they included the $50 gift card for those who pre-ordered and bought the full set. However, they had no way to verify before you used the card that you were going to go through with the preorder, so they were trusting that you and the majority of people wouldn't abuse it.
For AMEX, I'm still not sure how they're involved, but if you requested a chargeback of the balance that Best Buy didn't refund, then AMEX was likely depending on your being a honest customer in terms of your dealings with Best Buy. They likely favor trusting the customer over the merchant, and they pass the chargebacks onto the merchant, who has to pay for them.
Did you tell Best Buy or AMEX that you had used the $50 gift card inside the steelbook before returning it?
#529
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Re: Lord of The Rings on Blu-Ray in 2010!
You don't have to contort yourself into an overly-complicated explanation here. You spent a gift card that was part of a product, the rest of which you returned for a full refund. It wasn't yours to use because you received a refund for it. Dirt simple and you know it.
Last edited by Doctorossi; 07-09-12 at 11:11 AM.
#530
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Re: Lord of The Rings on Blu-Ray in 2010!
As a merchant, 95% of the time you get an AMEX chargeback, you're fucked. They almost always take the consumer's side, right or wrong.
#531
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Re: Lord of The Rings on Blu-Ray in 2010!
For AMEX, I'm still not sure how they're involved, but if you requested a chargeback of the balance that Best Buy didn't refund, then AMEX was likely depending on your being a honest customer in terms of your dealings with Best Buy. They likely favor trusting the customer over the merchant, and they pass the chargebacks onto the merchant, who has to pay for them.
Did you tell Best Buy or AMEX that you had used the $50 gift card inside the steelbook before returning it?
Did you tell Best Buy or AMEX that you had used the $50 gift card inside the steelbook before returning it?
If you read my previous post (I marked the one in "Red" which is Damaged) - thats why it was "Opened"
And the reason why Amex got involved, Bestbuy gave me a "Gift Card" instead of the monetary credit card tender I paid.
Anyone here opted to get a refund back from their pre-ordered LOTR steelbook at Bestbuy?
What I did were:
- I kept the receipts
- I opened one steelbook (damaged one),
- I made use of the $50 Sideshow Collectibles gift card
- I bought 10 pieces of this figure stand

- I got myself some freebie swags from Sideshow mailed separately from my order

- I went back to Bestbuy with the slipcard of the opened LOTR preordered steelbook and requested refund (make sure to emphasize the "Notes" section)

- Got my refund back (one batch of the refund was credited as a store credit, the other batch was charged back to my credit card)

What I did were:
- I kept the receipts
- I opened one steelbook (damaged one),
- I made use of the $50 Sideshow Collectibles gift card
- I bought 10 pieces of this figure stand

- I got myself some freebie swags from Sideshow mailed separately from my order

- I went back to Bestbuy with the slipcard of the opened LOTR preordered steelbook and requested refund (make sure to emphasize the "Notes" section)

- Got my refund back (one batch of the refund was credited as a store credit, the other batch was charged back to my credit card)

#532
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Re: Lord of The Rings on Blu-Ray in 2010!
You don't have to contort yourself into an overly-complicated explanation here. You spent a gift card that was part of a product, the rest of which you returned for a full refund. It wasn't yours to use because you received a refund for it. Dirt simple and you know it.
Funny, how you resurrected a 2 yr old thread

This is probably the most screwed-up release by Bestbuy
1. It is a steelbook where the coverart is made out of sticker
2. A fat jumbo steelbook
3. Majority of the steelbook's craft is made out of plastic than steel
4. It was originally scheduled for release at March 7 until they moved it to March 2 of this yr.
5. Its an opposing side of availibility among various Bestbuy stores some were able to get a huge quantity of it while others were 0 availability.
6. The change of availibility resulted to major retraction from Bestbuy:
7. I tried pre-ordering once again from the site, despite showing availability this is what showing at their system:
8. Strong susceptibility to Dent, Bubble, surface scratched or peeled (due to strong gumtype adhesive placed) - so if shipped huge chances it might be damaged.
9. You'll end up getting Trashed leftovers upon using the Sideshowcollectibles Giftcard.
10. Chances are for those who got a purchase pass of March 7 (upon not getting it last March 2) its a Hit & Miss (50/50) chances.
Oh well, its the enjoyment of Steelbook Hunting

1. It is a steelbook where the coverart is made out of sticker
2. A fat jumbo steelbook
3. Majority of the steelbook's craft is made out of plastic than steel
4. It was originally scheduled for release at March 7 until they moved it to March 2 of this yr.
5. Its an opposing side of availibility among various Bestbuy stores some were able to get a huge quantity of it while others were 0 availability.
6. The change of availibility resulted to major retraction from Bestbuy:
Spoiler:
7. I tried pre-ordering once again from the site, despite showing availability this is what showing at their system:
Spoiler:
8. Strong susceptibility to Dent, Bubble, surface scratched or peeled (due to strong gumtype adhesive placed) - so if shipped huge chances it might be damaged.
9. You'll end up getting Trashed leftovers upon using the Sideshowcollectibles Giftcard.
10. Chances are for those who got a purchase pass of March 7 (upon not getting it last March 2) its a Hit & Miss (50/50) chances.
Oh well, its the enjoyment of Steelbook Hunting

#533
DVD Talk Legend
Re: Lord of The Rings on Blu-Ray in 2010!
That's not what I asked. I asked if they knew that you had used the $50 gift card that was included in the packaging.
From what I read, it sound like you knew it was damaged before you opened it, so there was no need to open it, except for you to use the $50 gift card before returning it.
So Best Buy gave you a $5 gift card, and then you complained to AMEX to get the full $5 chargeback? Did you return the Best Buy gift card then?
He didn't. JeffTheAlpaca bumped the thread.
He didn't. JeffTheAlpaca bumped the thread.
#534
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Re: Lord of The Rings on Blu-Ray in 2010!
Case? I don't even know what you're talking about.
You spent the gift card and returned the rest of the contents for a refund. The end.
Right. You decided (through some self-serving convolutions of your mind) that you were entitled to the gift card, despite being issued a full refund for the product, so you took the card and are now trying to justify it by elaborating on and on about all the reasons you disliked the product. Well, you received recompense for your dissatisfaction with the product in the form of a full refund of your purchase. Of course, you didn't seem to have any problem with the gift card part of the product.
Funny how I didn't.
Funny how you think it would be relevant if I did.
Funny how you seem to imply there's a statute of limitations on bragging about theft.
You spent the gift card and returned the rest of the contents for a refund. The end.
Right. You decided (through some self-serving convolutions of your mind) that you were entitled to the gift card, despite being issued a full refund for the product, so you took the card and are now trying to justify it by elaborating on and on about all the reasons you disliked the product. Well, you received recompense for your dissatisfaction with the product in the form of a full refund of your purchase. Of course, you didn't seem to have any problem with the gift card part of the product.
Funny how I didn't.
Funny how you think it would be relevant if I did.
Funny how you seem to imply there's a statute of limitations on bragging about theft.

#535
DVD Talk Hero
Re: Lord of The Rings on Blu-Ray in 2010!
There's NO reason to bump this thread. If another discussion on the Blu-ray set is needed, WITHOUT arguing about theft, then feel free to start a new thread. Thank you.
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