The remastered Fifth Element BD exchange info:
06-14-07 | 11:04 AM
#1
Thread Starter
DVD Talk Legend
The remastered Fifth Element BD exchange info:
From the Sony AVS insider paidgeek:
He also mentioned that it may take a few hours for the exchange info to circulate to their call centers.
Please see below for the contact information to exchange your original copy of "The Fifth Element". The new disc can be easily identified by the additional information on the top edge of the disc which states "BD RMSTRD".
Our customer service department has been notified about this program and will assist you. Please be patient if you cannot get through right away (this sort of program is out of the ordinary), or better still, use email as the phone lines may be very busy for the first day or so.
Phone: 800-860-2878
Email: [email protected]
Our customer service department has been notified about this program and will assist you. Please be patient if you cannot get through right away (this sort of program is out of the ordinary), or better still, use email as the phone lines may be very busy for the first day or so.
Phone: 800-860-2878
Email: [email protected]
06-15-07 | 10:51 PM
#9
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Originally Posted by Fandango
Some posters here said this would never happen.....
Last edited by tek2k; 06-15-07 at 10:54 PM.
06-15-07 | 10:58 PM
#10
Suspended
Originally Posted by tek2k
yeah, i said it wouldn't happen. and? i only said what i said because many people on this forum are pathetic sony bashers and will bash them at any chance they can. so now that they've done it will other companies follow suit? probably not, and people won't care since those companies are not named or affiliated with "sony". i'm still waiting for exchange info for the wedding singer, die hard trilogy and alien trilogy.
06-16-07 | 11:31 AM
#13
DVD Talk Hero
I emailed regarding and exchange and got back a reply the next day. You don't need the receipt, only the disc. You mail the disc + the email reply they sent you and they mail you the new one Fed Ex.
Simply.
Way to go Sony....
Now if would could get some sort of universal remote for the PS3.....
Simply.
Way to go Sony....
Now if would could get some sort of universal remote for the PS3.....
06-18-07 | 09:19 AM
#14
DVD Talk Limited Edition
Does this mean the new discs are available in the stores? I have been holding off on getting this title due to the reviews - is the only way now to get a corrected disc to buy it, and then send it in for a replacement?
06-18-07 | 10:01 AM
#15
Thread Starter
DVD Talk Legend
They probably will be, though it may not be apparent, since only the back cover will change. I saw a scan somewhere, so I'll go find it. In the meantime here is a link to amazon for the Remastered version releasing on 7/17
http://www.amazon.com/Fifth-Element-...2178757&sr=8-3
http://www.amazon.com/Fifth-Element-...2178757&sr=8-3
06-18-07 | 10:10 AM
#17
I don't think Sony is shipping anymore old Fifth Element discs to retailers.
I think it was also mentioned that the cover will be darker and have a "foil" look to it, similar to Ghost Rider. Also, the top sticker on the case should read "BD RMSTRD" or something along those lines.
I think it was also mentioned that the cover will be darker and have a "foil" look to it, similar to Ghost Rider. Also, the top sticker on the case should read "BD RMSTRD" or something along those lines.
06-18-07 | 10:14 AM
#18
Thread Starter
DVD Talk Legend
True, but they may have old stock on the shelf too. If that picture's UPC is correct, it is the same one as the current disc as well, so the TrueHd mention may be the only difference in the packaging. Of course it may say "remastered" on the left side of the case, but that shot wasn't available.
Last edited by matome; 06-18-07 at 10:16 AM.
06-18-07 | 10:46 AM
#19
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From: Culver City, CA
They have different UPCs, and while it doesn't say remastered anywhere on the packaging (except on the top sticker), the spine codes are different and there's a TrueHD logo on the side.
06-19-07 | 05:47 PM
#20
DVD Talk Gold Edition
Also received a reply from Sony Customer Support 1 day after I requested the return info. I kind of wish they would send a new case, though, if it has a new UPC. I'll have to fake out DVD Profiler, I guess.
Just glad they are replacing! (Not sure why I bought this crappy version in the first place, I didn't do my homework on this one.)
Just glad they are replacing! (Not sure why I bought this crappy version in the first place, I didn't do my homework on this one.)
06-24-07 | 11:02 AM
#21
DVD Talk Hero
Originally Posted by Numes
Also received a reply from Sony Customer Support 1 day after I requested the return info. I kind of wish they would send a new case, though, if it has a new UPC. I'll have to fake out DVD Profiler, I guess.
Just glad they are replacing! (Not sure why I bought this crappy version in the first place, I didn't do my homework on this one.)
Just glad they are replacing! (Not sure why I bought this crappy version in the first place, I didn't do my homework on this one.)
06-24-07 | 04:18 PM
#22
DVD Talk Legend
Okay, about the UPCs: according to DVD Profiler, there are two versions of the original disc - one region coded (A) and one without region coding. The UPC on the remaster is the same as on the region-free version, but different from the region A version. This probably means that the remaster will be region-free (although it may eventually have two versions as well).
