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Get Smart defect

Old 02-11-09, 02:20 AM
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Get Smart defect

I got "Get Smart: The Complete Series" for Christmas this past year, and the bonus disc on Season 2 is defective, it's too late to take it back to the store and exchange it and HBOs website doesn't appear to offer any technical support or ways of exchanging a defective disc not purchased directly from them.


...any ideas on what my next move should be?

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Old 02-11-09, 03:55 AM
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Re: Get Smart defect

Originally Posted by pete1974 View Post
I got "Get Smart: The Complete Series" for Christmas this past year, and the bonus disc on Season 2 is defective, it's too late to take it back to the store and exchange it and HBOs website doesn't appear to offer any technical support or ways of exchanging a defective disc not purchased directly from them.


...any ideas on what my next move should be?

Cry?
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Old 02-11-09, 09:24 AM
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Re: Get Smart defect

from HBO.com
Does HBO replace defective videos or merchandise purchased from our online store?

Please go to the HBO SHOP and on the top right hand side click Help and you will notice several FAQ's regarding online store policies, returns and how to contact customer service
http://store.hbo.com/home/index.jsp
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Old 02-11-09, 10:21 AM
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Re: Get Smart defect

Originally Posted by manicsounds View Post
Trouble is my set wasn't bought from HBO.com, it was bought at Best Buy and it's too late for Best Buy to do anything. I'm only up to season two and I've found a defect, 30 days is not enough time to watch everything on every disc and make sure it plays properly.
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Old 02-11-09, 10:35 AM
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Re: Get Smart defect

How is it defective?

I just got a set, but have yet to watch it.
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Old 02-11-09, 10:44 AM
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Re: Get Smart defect

Originally Posted by moviezzz View Post
How is it defective?

I just got a set, but have yet to watch it.
Disc 5 on Season 2 (The one with the special features, the one you can't get by purchasing Season 2 alone) had a scratch that affects playability.


I'm sure yours is fine
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Old 02-11-09, 11:57 AM
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Re: Get Smart defect

Originally Posted by pete1974 View Post
Trouble is my set wasn't bought from HBO.com, it was bought at Best Buy and it's too late for Best Buy to do anything. I'm only up to season two and I've found a defect, 30 days is not enough time to watch everything on every disc and make sure it plays properly.
True, but it doesn't prevent examining all the disks for scratches/marks that could cause potential issues ahead of time. I always do a spot check on all disk as soon as I receive them and return any with scratches or marks that I think could cause problems down the road. I don't wait to watch them first. I would check out the remainder of the disks and any other purchases going forward so you don't run into time limit issues.

Did you try contacting HBO customer service? While they mention online purchases from them that does not mean they won't provide any support. First spot check to see how many may be bad then give then a chance to see if they maybe able to help. While I would imagine you could get a replacement if it was a defect in the disk, a scratch at this point may be too late.
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