Just purchased the Harold Lloyd DVD at Costco. It is awesome! However, a disc in the first volume was defective on both sides and I wanted to replace this disk. I've emails New Line three times with no response and the website does not have a phone number that I could locate. Has anyone had any similar experience or problems with New Line or know or a way to get them to at least respond to me.

Thanks

Not sure what email address for them you have but just in case it is different, I found this information:
http://shop.newline.com/content.xml?cid=faqs

Q: I did not buy my dvd at the New Line Studio Store, but it is defective.
A: Please contact [email protected] if you purchased a defective video or DVD at any shop other than our online studio store and send them the following information:

name
email
shipping address
phone
confirmation of the exact disk you need (to help lessen any confusion)
type and model of dvd player you are using (in case there's a compatibility issue)

Hopefully you will get a reply.

Yeah. Sent them an email almost a week ago and no response. Maybe WB would help on that since they own New Line and sell the box and their site.

Why not exchange it at Costco? That should be faster/easier than dealing with the studio.

I don't think they have anymore in stock. Plus, I doubt I could find the receipt even if I actually tried.

You don't need a receipt when returning an item to Costco(they can look up your purchasing history).

Certain retailers are able to access your purchases for the previous month if you made the transaction with a credit card. It's worth a try.

Yeah, but like I said, I don't believe it's in stock at this point and I've had purchases from WB that allowed me to return the disk with no problem. New Line is just being a lazy bastard with the emails. It is just one disk in the entire collection.