Janus Arthouse Collection packaging question
#1
Thread Starter
Member
Joined: Aug 2002
Posts: 55
Likes: 0
Received 0 Likes
on
0 Posts
Janus Arthouse Collection packaging question
Are there any plans to re-release this with better packaging/storage for the DVDs? Has anyone contacted the company about replacing DVDs scratched because of the current packaging? Thanks in advance.
#3
Senior Member
Joined: Jun 2003
Posts: 782
Likes: 0
Received 0 Likes
on
0 Posts
You could e-mail Criterion. They are pretty good at responding to consumer concerns.
Jonathan Turell's comments from a recent Criterion Blog entry:
"We do ask you to pay a lot for our discs, and you should expect top service. We try to deliver it, and if you’ve got suggestions on how to make it better, please e-mail me. We have a basic set of principles, but it has more to do with what and how we publish. It would be nice to say that the customer is always right, but in a very subjective medium there has to be room for more than one opinion. In the meantime, we’ll continue to do our best."
[email protected]
Jonathan Turell's comments from a recent Criterion Blog entry:
"We do ask you to pay a lot for our discs, and you should expect top service. We try to deliver it, and if you’ve got suggestions on how to make it better, please e-mail me. We have a basic set of principles, but it has more to do with what and how we publish. It would be nice to say that the customer is always right, but in a very subjective medium there has to be room for more than one opinion. In the meantime, we’ll continue to do our best."
[email protected]




