Someone tell me this; why do Warner have on their website a form you can fill in to make enquiries about technical issues with their discs, when all it does is bounce your message with

Hello!

Thank you for your e-mail regarding Warner Home Video products.

You may contact Warner Home Video’s customer service by regular mail or e-mail.
Please direct your query to one of the following:


and when you email them, you get back

We are only able to respond to inquiries regarding online purchases

Bah!

All I want to know is how a UK owner of the Thundercats first boxset gets hold of a fixed disc!

Even if they said no, it's better than this stupid circular avoidance!

I've only had one experience with Warner Brothers and overall it was good. I bought a 3-DVD set that had the wrong movie in the right case. I'd already sold one of the DVD's before I opened the one with the wrong DVD, so I couldn't return it to the store. Warner's said I'd have to return the whole set, which I couldn't do. I ignored their instructions and sent just the mixed up DVD and case, with an explanation, and they sent me a replacement. It took awhile, but they did fix the problem to my complete satisfaction.

That's fine, but it seems to me to be counter-productive to have essentially a technical support desk that responds to queries by telling you to email another support desk that doesn't deal with technical issues!

They tell you to report faulty disks to one place, and all they do is tell you to contact somewhere else that deals only with online orders..!

If I remember correctly, I didn't get any response until I stumbled across a thread here with a different email address for Warner than the one I was using. I'll see if I can dig out that address for you when I get home tonight.

I used this system before and actually did get an answer.

Two months later.

This is the email address I used. It worked, but it wasn't fast.

[email protected]

The person who responded with a replacement DVD (To Have and Have Not) was:

Sherri L. Bogard
Business and Legal Affairs
Warner Home Video, Inc.
4000 Warner Boulevard
Burbank, CA 91522
818-954-6000

Actually, the address they told me to mail the bad DVD to was:

Sherri Bogard
Warner Home Video
4000 Warner Blvd
Building 154 Room 3104
Burbank, CA 91522

Thanks. That's the email address the "technical support" response told me to mail. I mailed to that and the reply said that they only deal with online orders, and if the problem was with that I would get a reply soon.

I guess they maybe DO deal with other queries, but don't like to admit they do, cos they'd be flooded with them.

I'll wait and see.

Sadly, the impression you get from the autoreplies is that they're giving you the runaround.

I suspect that, as I'm in the UK, they won't supply me with the fixed disc; lots of studios won't supply that sort of thing to people outside of the official distribution area of the release. Most studios won't sell direct to international customers either.

Thanks again for the replies though.

I've had amazing customer service from Warner Home Video by calling them. I never bother emailing companies. It rarely works as well as calling them. I know this may not be helpful to the OP since they said they are in the UK, but calling them about a faulty disc definitely will get you results.