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Wow!!! Universal Replaced My Defective Old DVD!

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Wow!!! Universal Replaced My Defective Old DVD!

Old 10-28-05, 08:48 PM
  #1  
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Wow!!! Universal Replaced My Defective Old DVD!

After reading this thread:

Old Universal disk problems

I checked all my Universal discs and found that my old Apollo 13 Collector's Edition was no longer working. Wouldn't even load in my player or DVD-ROM drives. It was dead.

So, I went over to Universal Home Video's Website here:

http://www.universalstudios.com/home...gi?email_id=10

and reported the defect and asked for a replacement. A few days later, I received and e-mail with a ticket number and an address to send the disc.

Just today, only about 2 weeks later, I received my replacement. They sent it back in the packaging I sent the original disc in. And the new copy works to boot.

Too Cool! Thanks to Universal for fixing the problem.

P.S. they sent me a new copy of the old Collector's Edition, not the new 2-disc set.

Last edited by sherm42; 10-28-05 at 09:11 PM.
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Old 10-28-05, 10:37 PM
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I just sent them a message that my Apollo 13 CE and The Thing won't load anymore. We'll see how it takes.
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Old 10-28-05, 11:04 PM
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This was the original edition of Apollo 13? Did they send you a copy of that, or their new version?

Thankfully mine still plays!
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Old 10-28-05, 11:07 PM
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They sent me a new copy of the old Collector's Edition.

I was surprised that they still had some in stock.
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Old 10-28-05, 11:33 PM
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Originally Posted by sherm42

Thanks to Universal for fixing the problem.
They took care of you...and thats outstanding! Now hopefully, that problem they did have was fixed....and won't re-surface again on any title.....from any studio or pressing plant. A band-aid is nice, but a cure is always better.

I wonder what they would have done 5 years from now? Send an HD disc as a replacement? We can only hope.

Again, congrats!
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Old 10-29-05, 12:40 PM
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I emailed Universal as well a few weeks ago and received a response asking to send the defective dvds back to USHE. I still need to send the dvds back, however I used the following email address instead ([email protected]) and received a response in less than 24 hours.
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Old 10-31-05, 07:38 AM
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My Apollo 13 CE works fine. But my The Pianist died. So I followed the link above and sent a request to Universal. One can only hope...
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Old 10-31-05, 03:21 PM
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Did you have to pay for shipping?
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Old 10-31-05, 03:35 PM
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What the hell is going on. Universal is going to be in deep shit when people start discovering they have several titles that no longer work.
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Old 10-31-05, 03:54 PM
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Originally Posted by esc24
Did you have to pay for shipping?
Only to ship it to Universal. Standard first class mail.

They actually used Fedex to send me my replacement though which was very nice. I was expecting Media Mail or something.
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