He-Man and The Masters Of The Universe: Season 1 Vol 1 10.18.05 (merged)
10-14-05 | 05:02 PM
#26
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From: Pulaski, VA
He-man S1 Volume 1 out early at Target
I didn't know exactly where to post this and sorry if it has been posted already (I didn't see it) Yesterday I was browsing around the dvd's and in the childrens section to my surprised was He-man and The Masters of the Universe Season 1 Volume 1 on the shelf. Needless to say both me and my friend who is a He-man fanatic picked up the sets. I don't know if all Targets have done this. It was $34.99 by the way.
10-18-05 | 08:17 PM
#29
DVD Talk Limited Edition
Originally Posted by Liquid Death
Looks like it'll be $24.99 at BB next week, so I may pick it up, even tho I was on the fence after seeing the 10 Best Episodes Collection.
10-18-05 | 09:29 PM
#31
DVD Talk Legend
4 of the 6 discs in my set were scratched. Best Buy has tons of them so I'll be there trying to find an unscratched set.
as is my friend's. his would only halfway load the menu on some discs. so far mine are playing ok but one disc is pretty scratched.
10-18-05 | 09:54 PM
#33
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From: NYC
Got mine from DDD today. All 6 discs are scratched up. If I knew how widespread this problem was, I would of never ordered this set from there just to save a few dollars. I definitely would of went to BestBuy because I would of been able to at least open the sets there to make a decent set.
10-18-05 | 11:48 PM
#34
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From: Pulaski, VA
I just noticed that all 6 discs in my set are scratched as well. I started watching a little bits from disc 1 and 2 and so far, no problems. If I have to I'll fix some of the scratches myself. I don't feel like exchanging them for more scratched discs. If your discs won't play at all or skip and glitch a lot they have a e-mail address over at he-man.org message boards to get replacement discs.
http://www.he-man.org/forums/boards/...2&page=5&pp=25
4th post down.
http://www.he-man.org/forums/boards/...2&page=5&pp=25
4th post down.
10-18-05 | 11:57 PM
#35
DVD Talk Platinum Edition
I have been reading about all these scratched discs, so I just cancelled my order from Amazon until all this gets sorted out. I saw on another forum that there is a number you can call to get replacements too.
10-19-05 | 01:05 AM
#36
DVD Talk Legend
This scratched up business is a bunch of bs that should have been worked out before these sets were even shipped. What a damn hassle.
10-19-05 | 12:42 PM
#38
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From: IL
Wow, after reading that He-Man.org forum thread, I'm holding off on getting these sets. This is absolutely ridiculous. I've waited 20+ years for He-Man on DVD, so I can wait longer until the company fixes this problem.
10-20-05 | 03:31 PM
#42
DVD Talk Limited Edition
Got mine at Best Buy today....haven't noticed any scratches on any of the discs.
10-20-05 | 03:46 PM
#43
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From: IL
Statement from the DVD company:
Dear He-Man Fans:
We at BCI have been thrilled about the positive reviews and endorsements received for the Season 1 Volume 1 boxset. We all worked very hard to deliver the best quality possible on these sets. And, we will always strive to give you the best quality and customer service possible for our products.
So we hope everyone can imagine our disappointment when we received reports that a portion of the sets that have been shipped have been damaged on their way to retailers. The Season 1 Volume 1 box set was suppose to use the same type of digipak tray found in the 10 Best set. Unfortunately, unknown to us during production, a different type of digipak tray was used and then shipped for the Season 1 Volume 1 sets. This tray, on some sets, has a slightly protruding form spot that can cause scratches on underside of the discs. Our product samples came straight from the supplier and were in the best of condition, thus we were not able to catch this defect. The use of this new type of tray was not our decision, and we have instructed our supplier to cease its use on any further packages of any type distributed by BCI!
In the meantime, let us assure you that the vast majority of discs, including those with minor visible scratches, are demonstrating 100% playability. For those discs that do not work or that display scratches that appear critical in nature, BCI WILL EXCHANGE THOSE DISCS DIRECTLY FROM THEIR OFFICES AT NO CHARGE TO YOU. Simply email us at [email protected] with the nature of the scratches and the discs that need exchanging.
Please be sure to e-mail us directly. While we'd love to speak to every fan directly on the phone, e-mailing us instead will keep things organized and smooth and allow us to take care of any problems you may have quickly and efficiently. We'll be sure to address any e-mails we receive, from all fans everywhere who have purchased a set, as quickly as possible in order to meet your satisfaction.
In addition, we will be manufacturing new packaging over the next several weeks, returning to the original tray design from the 10 Best Episode Set. For those of you who require a set of packaging due to the protrusions on the trays being critically problematic, we will also EXCHANGE THE TRAY SET AT NO CHARGE TO YOU, DIRECTLY FROM OUR OFFICE upon request.
Based on this exchange replacement policy, we encourage all fans to continue to purchase existing copies of the He-Man Season 1 Vol 1 set from stores rather than waiting for the rolling change sets. Most retailers are currently running some of the best sale prices at which you will ever be able to purchase this first Season Volume set. We encourage fans to take advantage of these prices while they can. Playability continues to be at 99%+. If any of the discs do not play, we will replace them. If new packaging is required, we will provide it to you. Please enjoy the set as-is knowing that replacement is free of charge from BCI as needed. This way you can enjoy He-Man now knowing that, for any problems that occur now or in the future, the exchange replacement will be easy and quick.
Thanks again, He-Fans,
BCI Eclipse
We at BCI have been thrilled about the positive reviews and endorsements received for the Season 1 Volume 1 boxset. We all worked very hard to deliver the best quality possible on these sets. And, we will always strive to give you the best quality and customer service possible for our products.
So we hope everyone can imagine our disappointment when we received reports that a portion of the sets that have been shipped have been damaged on their way to retailers. The Season 1 Volume 1 box set was suppose to use the same type of digipak tray found in the 10 Best set. Unfortunately, unknown to us during production, a different type of digipak tray was used and then shipped for the Season 1 Volume 1 sets. This tray, on some sets, has a slightly protruding form spot that can cause scratches on underside of the discs. Our product samples came straight from the supplier and were in the best of condition, thus we were not able to catch this defect. The use of this new type of tray was not our decision, and we have instructed our supplier to cease its use on any further packages of any type distributed by BCI!
In the meantime, let us assure you that the vast majority of discs, including those with minor visible scratches, are demonstrating 100% playability. For those discs that do not work or that display scratches that appear critical in nature, BCI WILL EXCHANGE THOSE DISCS DIRECTLY FROM THEIR OFFICES AT NO CHARGE TO YOU. Simply email us at [email protected] with the nature of the scratches and the discs that need exchanging.
Please be sure to e-mail us directly. While we'd love to speak to every fan directly on the phone, e-mailing us instead will keep things organized and smooth and allow us to take care of any problems you may have quickly and efficiently. We'll be sure to address any e-mails we receive, from all fans everywhere who have purchased a set, as quickly as possible in order to meet your satisfaction.
In addition, we will be manufacturing new packaging over the next several weeks, returning to the original tray design from the 10 Best Episode Set. For those of you who require a set of packaging due to the protrusions on the trays being critically problematic, we will also EXCHANGE THE TRAY SET AT NO CHARGE TO YOU, DIRECTLY FROM OUR OFFICE upon request.
Based on this exchange replacement policy, we encourage all fans to continue to purchase existing copies of the He-Man Season 1 Vol 1 set from stores rather than waiting for the rolling change sets. Most retailers are currently running some of the best sale prices at which you will ever be able to purchase this first Season Volume set. We encourage fans to take advantage of these prices while they can. Playability continues to be at 99%+. If any of the discs do not play, we will replace them. If new packaging is required, we will provide it to you. Please enjoy the set as-is knowing that replacement is free of charge from BCI as needed. This way you can enjoy He-Man now knowing that, for any problems that occur now or in the future, the exchange replacement will be easy and quick.
Thanks again, He-Fans,
BCI Eclipse
10-26-05 | 07:50 AM
#46
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From: Eastern PA
I just got this for my birthday and half of the discs are scratched, otherwise its a great set. I haven't had time to test all the discs, but has anyone tried to get their discs exchanged yet?
11-02-05 | 11:51 AM
#47
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From: IL
I bit the bullet since BCI would guarantee that I could switch out any damaged discs, and picked the set up at Wal-Mart. In the car, I opened the set up, saw that some discs were minorly marked due to a protruding spot in the case. I immediately turned each disc over so that the painted side of the disc was touching the tray. I think I'll put some tape or something over the protrusions, or contact BCI for a replacement case. But so far, the discs have played just fine. 
11-02-05 | 01:19 PM
#48
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From: Eastern PA
I haven't watched disc 6 yet, but I had a minor glitch on disc 3 which is very scratched and I hit a weird audio glitch on disc 5, which doesn't look scratched at all.
At about 34:29 into disc 5, during the Adam No More episode, when Mer-Man meets Beast-Man with the captured King Randor in the catacombs of Snake Mountain the audio cuts out for just a second. Did anyone else encounter this problem?
After I get through disc 6 I am going to send the scratched discs back, I may also send the packaging back, although I may try to sand off the nubs first. Anyone try to fix their packaging?
At about 34:29 into disc 5, during the Adam No More episode, when Mer-Man meets Beast-Man with the captured King Randor in the catacombs of Snake Mountain the audio cuts out for just a second. Did anyone else encounter this problem?
After I get through disc 6 I am going to send the scratched discs back, I may also send the packaging back, although I may try to sand off the nubs first. Anyone try to fix their packaging?
11-02-05 | 01:25 PM
#49
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From: East Coast
what do they mean "directly from their office"? do they mean being able to do the exchange with them directly (via mail), or do they mean a swap in-person? i live in NY, and can't possibly get out to their offices to do a swap in person.