LOTR Extended slip cases have shipped!!!
02-17-05 | 12:25 PM
#178
DVD Talk Limited Edition
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From: Mpls, MN
Originally Posted by KillerQ
Hey all,
It just figures, i went to order mine last night.... filled everything out, and clicked on process order.... then the big button at the bottom said "processing order" - then about 2 minutes later i got a "document contians no data" error. So, i am not sure if the order went through. If i don't receive a confirmation email, how will i know if the order went through? Does anyone know of a contact phone number, or email address that i can use to talk to someone to look into this for me..? Also, i heard of a place that i can go to check the status of my order on the newline website or something like that, where is that? Did anyone else have this problem when ordering?
Thanks a ton in advance,
Matt!
It just figures, i went to order mine last night.... filled everything out, and clicked on process order.... then the big button at the bottom said "processing order" - then about 2 minutes later i got a "document contians no data" error. So, i am not sure if the order went through. If i don't receive a confirmation email, how will i know if the order went through? Does anyone know of a contact phone number, or email address that i can use to talk to someone to look into this for me..? Also, i heard of a place that i can go to check the status of my order on the newline website or something like that, where is that? Did anyone else have this problem when ordering?
Thanks a ton in advance,
Matt!
03-01-05 | 03:10 PM
#184
DVD Talk Gold Edition
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From: So-Cal
Well, I finally decided to email their customer service -- something I should've done a long time ago.
I explained to them my situation and told them that I placed the order on the 14th and it was confirmed on the 25th (not shipping, but card payment).
Let's see what happens.
I explained to them my situation and told them that I placed the order on the 14th and it was confirmed on the 25th (not shipping, but card payment).
Let's see what happens.
03-01-05 | 03:15 PM
#185
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From: So-Cal
Wow, got a timely response. This is what the return email read:
Which sucks because it shows up on my Paypal Debit/Credit card online statement. I used Paypal credit (and got the cash back... .5 cents), so I know it was used as credit. (I think I remembered reading that they don't accept debit cards.)
So, I wrote them back saying that I would gladly pay another $3 if it meant getting a box for it. $6 is still a good deal. But, in the meantime, if there was any kind of proof I can furnish (a printout of my online statement, etc...) to let me know.
Hello!
We searched under:
(edit: my last name)
&
(edit: my email address)
since 1/2004 but could not locate an order for you.
Sincerely,
The NewLineShop.com Team
*|*www.NewLineShop.com*|*
We searched under:
(edit: my last name)
&
(edit: my email address)
since 1/2004 but could not locate an order for you.
Sincerely,
The NewLineShop.com Team
*|*www.NewLineShop.com*|*
Which sucks because it shows up on my Paypal Debit/Credit card online statement. I used Paypal credit (and got the cash back... .5 cents), so I know it was used as credit. (I think I remembered reading that they don't accept debit cards.)
So, I wrote them back saying that I would gladly pay another $3 if it meant getting a box for it. $6 is still a good deal. But, in the meantime, if there was any kind of proof I can furnish (a printout of my online statement, etc...) to let me know.
03-01-05 | 06:08 PM
#187
DVD Talk Legend
Originally Posted by SlingshotBandit
Which sucks because it shows up on my Paypal Debit/Credit card online statement. I used Paypal credit (and got the cash back... .5 cents), so I know it was used as credit. (I think I remembered reading that they don't accept debit cards.)
03-01-05 | 08:25 PM
#188
DVD Talk Legend
isn't this the last week to order a box?
sorry to hear you guys are having trouble...mine arrived back in post 23 of this thread...ordered it same day the site opened, before the dvd was even released
sorry to hear you guys are having trouble...mine arrived back in post 23 of this thread...ordered it same day the site opened, before the dvd was even released
03-02-05 | 05:19 AM
#189
DVD Talk Platinum Edition
Mar 31 is the last day to order a box.
I ordered mine on Jan 14 and have received no shipping confirmation. It's only been 7 weeks, though. Site says 8-10 weeks.
http://www.lotrdvdbox.com/
I ordered mine on Jan 14 and have received no shipping confirmation. It's only been 7 weeks, though. Site says 8-10 weeks.
http://www.lotrdvdbox.com/
03-02-05 | 05:23 AM
#190
I would imagine mid-Jan orders will get to you in April. Possibly late March.
03-02-05 | 11:51 AM
#194
DVD Talk Legend
Originally Posted by SlingshotBandit
Ok, question...
Other than myself, anyone else not receive their box (or get a confirmation)?
Other than myself, anyone else not receive their box (or get a confirmation)?
Still waiting....
03-02-05 | 12:05 PM
#195
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From: Raleigh, NC
Originally Posted by Geofferson
I got my slipcase about a month back and got the shipping notification email today. 
03-02-05 | 01:10 PM
#198
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From: San Diego
Dear duganrm,
PLEASE DO NOT REPLY TO THIS INFORMATIONAL E-MAIL as this message is not set up to receive replies.
This is a status update for the Lord of the Rings DVD slipcase that you ordered from lotrdvdbox.com. Your slipcase will ship within the next few weeks, at which time you will receive a shipping confirmation email. Please note that your credit card statement will show a $3 charge from NEWLINE.COM to cover the shipping and handling of the slipcase, as detailed on the lotrdvdbox.com web site. Thanks again for your support of The Lord of the Rings!
PLEASE DO NOT REPLY TO THIS INFORMATIONAL E-MAIL as this message is not set up to receive replies.
This is a status update for the Lord of the Rings DVD slipcase that you ordered from lotrdvdbox.com. Your slipcase will ship within the next few weeks, at which time you will receive a shipping confirmation email. Please note that your credit card statement will show a $3 charge from NEWLINE.COM to cover the shipping and handling of the slipcase, as detailed on the lotrdvdbox.com web site. Thanks again for your support of The Lord of the Rings!
Wonder if I will get a shipping confirmation in a couple weeks? 
03-02-05 | 01:28 PM
#199
DVD Talk Hero
Same thing here! I really don't need a second box, so I hope this is just a computer glitch. Then again, with all the credit card fraud alerts going on lately, maybe this is a sign of something really, really bad ...!
