DVD Talk Talk about DVDs and Movies on DVD including Covers and Cases


Old 01-23-04, 03:42 PM
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As part of a huge order at DDD, I got the Beatles Anthology Boxset as a Christmas gift for my daughter. She has since discovered that the first disc won't play at all after Chapter 9 of the first episode (there were no scratches or smudges, but we cleaned it and tried it in three different players, all with the same result). So, I wrote to DDD returns so that I could exchange it. The response:
Thank you for contacting DeepDiscountDVD.com!

We apologize for the inconvenience, it appears the item actually has been discontinued and is no longer available. It may be returned for a refund if you'd like. Again, thank you for writing DeepDiscountDVD.com. We appreciate your business.


Customer Service Department
[email protected]
I replied with a link to the product on their own website, indicating that they in fact had it for sale. But I didn't hear back for several days, so this morning I called the 800-number and spoke to a CS Rep. I was told that the "Beatles Anthology" is not discontinued, but merely backordered. (A quick check around the web seemed to confirm this.) According to the new rep I spoke with this morning, a prepaid return slip would be mailed to me, and I am to return the defective product. I was told that additional "Beatles Anthology" sets were now on-order (but not in stock), and that one would be shipped to me as soon as they receive new stock.

So now I'm thinking I've gotten it all straightened out. But then I get the following email this afternoon from the original rep who answered my email:
We apologize but the item should not be on our site any longer. It indeed has been discontinued and is no longer available. The item is being removed from our site now, thank you for pointing this out.

Again, thank you for writing DeepDiscountDVD.com. We appreciate your business.
I don't know who to believe!
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Old 01-23-04, 04:41 PM
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I'm not sure if it's OOP, or not - but my local Tower has close to a hundred of them right now.
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Old 01-23-04, 06:43 PM
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Amazon and Buy seem to have them in stock.
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Old 07-06-05, 02:07 AM
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If a b&m or online store has an item in stock is no indication of whether or not it's OOP. Also, I've run across several sites that claim an OOP item is merely "on backorder." In many cases they are either unaware of the OOP status (and thus have a very long wait ahead of them ) or simply neglect to update their product pages. It's unfortunate, but shouldn't be surprising given the vast amount of information compiled on even the simplest of online shop websites.
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Old 07-06-05, 02:22 AM
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I don't think it is. I got it when it came out, but I think that it's still hard to find.
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