It's been mentioned here a few times how Netflix intentionally delays shipping out new releases to very heavy renters (heavy meaning several every week, consistently). This has been my case for a while now.

Anyway, I sent off a couple complaints to them about it. Nothing inflamatory, just voicing my dissatisfaction. Never got a reply but not long after that two of the titles I had been waiting ages for (Kill Bill and Lost in Translation) finally shipped and now, Along Came Polly and Mystic River were shipped today. I have one day turn around (live near a disto center) so I should have them both tomorrow. It's like the old days! I used to ALWAYS get new releases that fast.

So, just a heads up, anyone else having that problem may want to send a well written and specific complaint. Don't expect a response but it may get results. Hopefully it's not a fluke.

This probably belongs in the Store Forum.

There's a store forum? lol

Why would you expect to receive new releases right away when they are the most in demand titles?

Either way, it is probably their marketing tactics and maybe a long waiting line.

Since Feb. I've never received a new release dvd quickly. Kinda sucks, but still easier to try and get it in either of my small towns video stores.

If I time it right, they send me out new releases the Monday before, so I get them on the Tuesday they are released.

Yeah, they have done that with me many times. I would get them sent on Monday, get them Tuesday.

I am a heavy renter (5 at a time) and get the new release titles shipped to me, only what normally got to me the next day is now taking 2 to 3 days, and I live an hour from my local distribution center.

Maybe I should complain as well.

How many threads do we need about this? Search pulls up about 10 similar threads.

same here. heavy renter who doesn't get delays by doing that.

i don't see why people think that there isn't going to be a wait on new releases if they don't do the above.

Apparently, 11.

I think we'll need at least three more than that.

Netflix has gotten even better for me.
I'm on the old 2-out plan, I don't rent a lot of 'new releases', so that may be part of it.
I put a disk in my mailbox yesterday, they got it today, and they've got my next disk marked as 'Shipping today.'

Well, "Monster" said "Long Wait" but a copy just shipped to me today.

They've been back to being pretty good about new releases over the past couple of weeks, and I trade out three discs a week.

That's not surprising, since Netflix gives preferential treatment to new customers.

Paycheck and Shade with Stalline and Bubba Ho Tep are long waits and counting and School of Rock and Out of Time were long waits.


Scary Movie 3 was a long wait but I decided to buy the dvd which was dumb since it was a average movie.

I bought Out of Time on Directv intead of waiting.



Most of the other new releases were shipped.