Anyone know how to go about getting a DVD replaced by ADV ?
11-10-03, 08:30 AM
#1
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Anyone know how to go about getting a DVD replaced by ADV ?
How Irritating i finally sit down and watch my farscape S1 box set over the weekend. I make it all the way to disc 10 only to find the 2nd episode is all blocky. The disc is obviously defective as i tried it on multiple dvd players. I guess the disc 10 is the same farscape 10 that is sold seperately. I ordered the boxset thru bestprices.com i could send it back and wait for a replacement but they tell me they wont have new stock for awhile + the cost to ship the box back via fedex/ups. I would think ADV would have to replace the faulty disc ? so i guess i can try that route. anyone have any information i would greatly appreciate it. Thanks!
Last edited by Piazza; 11-10-03 at 08:33 AM.
11-10-03, 10:57 AM
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[email protected]
Its best to write them a fairly clear description of
your problem. You should get a response from
a chick named Destiny. Takes a day or 2 to get
a response. Tuesday is also a holiday?
There should be an attachment with a form to
print/fill out. They are weird about what has to be
shipped back. Sometimes they want EVERYTHING
back. YMMV though.
You can also go to the advfilms site and
I believe there is info about them under
"about us" or something like that. good luck.
Its best to write them a fairly clear description of
your problem. You should get a response from
a chick named Destiny. Takes a day or 2 to get
a response. Tuesday is also a holiday?
There should be an attachment with a form to
print/fill out. They are weird about what has to be
shipped back. Sometimes they want EVERYTHING
back. YMMV though.
You can also go to the advfilms site and
I believe there is info about them under
"about us" or something like that. good luck.
11-10-03, 07:19 PM
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I had the exact same problem with my Farscape Season 1 box set from DDD. I have already sent mine back to them and am waiting to get a replacement.
This thread does not make confident that the replacement one will work either!!!
This truly sucks.
This thread does not make confident that the replacement one will work either!!!
This truly sucks.
11-11-03, 06:01 PM
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Originally posted by Piazza
btlives: thanks i appreciate the help.
btlives: thanks i appreciate the help.
I have no idea when I will finally get my replacement set back from DDD. Exchanging bad discs through DDD is an EXTREMELY slow process.
11-11-03, 07:16 PM
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I had the same problem with disc 10 of the first box set. I bought mine through Barns & Noble, exchanged the set, everything is good now. 
PS. I also had to exchange Season 2, but that's because the discs were loose during shipping, not because they were defective.
PS. I also had to exchange Season 2, but that's because the discs were loose during shipping, not because they were defective.
11-11-03, 08:03 PM
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I heard right back from Destiny about 20 minutes after i sent my email to ADV. She is allowing me to send back just the bad disc instead of the the whole box set.
I forgot to mention not sure if i am going to do that now or not. bestprices is willing to ship out a new set prior to me having to return the defective one. but they are still on backorder for S1. so i am going back n forth. i dunno how long it takes to process a return at ADV i should have asked or how long it will take Bestprices to get new stock.
This would be a hell of alot easier on me if i had allready seen the episodes before. I am dying to see that conclusion on disc 10 plus the final two episodes. To top that off i can't touch my S2 set yet either till i get to view the rest of S1. I am almost to the point of saying screw it and just buying that disc 10 for $11 new.
I forgot to mention not sure if i am going to do that now or not. bestprices is willing to ship out a new set prior to me having to return the defective one. but they are still on backorder for S1. so i am going back n forth. i dunno how long it takes to process a return at ADV i should have asked or how long it will take Bestprices to get new stock.
This would be a hell of alot easier on me if i had allready seen the episodes before. I am dying to see that conclusion on disc 10 plus the final two episodes. To top that off i can't touch my S2 set yet either till i get to view the rest of S1. I am almost to the point of saying screw it and just buying that disc 10 for $11 new.
Last edited by Piazza; 11-11-03 at 08:08 PM.
11-12-03, 05:33 AM
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Originally posted by Piazza
This would be a hell of alot easier on me if i had allready seen the episodes before. I am dying to see that conclusion on disc 10 plus the final two episodes.
This would be a hell of alot easier on me if i had allready seen the episodes before. I am dying to see that conclusion on disc 10 plus the final two episodes.
