Most annoying problems ordering online!

Old 04-29-03, 11:42 PM
Senior Member
Thread Starter
Join Date: Jan 2002
Posts: 715
Most annoying problems ordering online!

Does anyone else have the bad luck of getting dvds out of the holder when ordering online. This week I got Robocop from DDD and the disc was out of the holder and probably being thrown around since media mail is free and is the slowest mail of all kind. So the disc is scratched up pretty nicely. Week before I got Jackass the movie from DDD and it was defective and would not play chapters 32-34 and i tried it on 2 dvd players. Today i got my enrollment package from CH and Jurassic park 2 was out of the holder and scratched beyond belief. Luckily CH has a good policy with your 1st defective dvd. So now im waiting for DDD to send me the label so I can rewrap the dvd and drive to my post office and drop it off. Anyone else having the same run of bad luck recently!
BBEANLPHIE is offline  
Old 04-30-03, 12:28 AM
DVD Talk Ultimate Edition
Join Date: Sep 2002
Location: on a river in a kayak..where else?
Posts: 4,949
never had a loose disc via mail. so far.
gutwrencher is offline  
Old 04-30-03, 12:34 AM
Join Date: Apr 2003
Posts: 150
Me neither, but getting a defective one is a pain. Got a bad pressing of Dante's Peak DTS (lots of sound glitches) from DDD recently. I sent it back, and now I get to wait... and wait... and wait.

In the meantime I ordered Silence of the Lambs and Pitch Black Unrated, so I have something new to look forward to
Rehevkor is offline  
Old 04-30-03, 07:47 AM
Senior Member
Join Date: Jan 2002
Location: Washington, DC
Posts: 794
Can't examine the case for oft-occuring razor slash across the spine, or that you have a nicely inserted cover, or that the corners of a cardboard case aren't dented. And yes, most importantly, you can't do the shake test!

I only order online in the rare case that I can't find something in the store.
pdjennings is offline  
Old 04-30-03, 07:53 AM
DVD Talk Legend
matome's Avatar
Join Date: Oct 1999
Location: NY
Posts: 12,304
85% of my discs come in the mail and once in a blue moon, I'll receive a disc that is loose in the case, but it usually only has a few light scratches that I can easily buff out and they all played fine. No big deal to me. The last one I got like that was a disc in Buffy S3.
matome is offline  
Old 04-30-03, 08:21 AM
Cool New Member
Join Date: Jul 2002
Location: UK
Posts: 22
had one this morning. as i opened the case, the DVD fell out. there's a large scratch on the disc surface, probably as a result of it falling onto the floor, data side down. pathetic.
Andy_MT is offline  
Old 04-30-03, 08:26 AM
DVD Talk Special Edition
Join Date: May 2002
Location: Inside the Beltway
Posts: 1,390
happened numerous times (overseas, columbiahouse, DDD, fox). I usually avoid the hassle since all plays without a problem.
myrdh is offline  
Old 04-30-03, 09:22 AM
DVD Talk Limited Edition
Ginwen's Avatar
Join Date: May 2002
Location: Kent, WA
Posts: 7,214
Most of my disks come in the mail, I think I've had two that were loose and worth returning (if they're loose and look fine, I just play the movie and if it plays fine I let it go--not worth the bother to me to return it).
Ginwen is offline  
Old 04-30-03, 05:36 PM
DVD Talk Special Edition
Join Date: Jan 2003
Location: The Lone Star State!!!
Posts: 1,184
I ordered a box set from and got 2 day delivery and had it the next morning. I then ordered another box set from them and got the standard free shipping, a month later it showed up.
SCHMEGGA is offline  
Old 04-30-03, 06:54 PM
Join Date: Nov 2000
Posts: 242
Yes, I get loose discs from DDD maybe 10-20% of the time. Annoying. Surface scratches. So far, though, no playback problems.
letterbox is offline  
Old 04-30-03, 07:50 PM
Join Date: May 2002
Posts: 173
My worst was a huge razor slash across the front of the Vision of Escaflowne box set I ordered from DDD. The replacement had a lower box number, so I guess it was worth waiting for. I've had a couple loose discs, but like everyone's been saying, they've always played fine.
VamPirateXXX is offline  
Old 04-30-03, 08:28 PM
Senior Member
Join Date: Mar 2002
Location: New Jersey
Posts: 355
Twice now I've ordered the Babylon 5 season sets and had them arrive through the mail and twice one disc in each set was scratched to the point where it would not play. I returned the disc to the retailer and got a replacement the first time and am in the process of doing it for the second.

I don't blame the retailer, as it was Warner Home Video's packaging that caused the discs to come loose.
DrOBoogie1 is offline  
Old 05-01-03, 01:06 AM
Join Date: Aug 2000
Location: You have moved into a dark place. It is pitch black. You are likely to be eaten by a grue.
Posts: 4,533
Around here we call them "rattlers" and if you buy through the mail enough, you'll likely get one eventually.

I've actually ordered over 200 discs online and have only had 2 rattlers so far. That's only 1% so that's not bad.

And I only had to send one of them back.

Don't be discouraged, though. Unless your post office is particularly careless (or just *mean*) you probably won't get many rattlers.

I order online all the time and usually everything arrives in perfect condition - almost always.

-- Jough
jough is offline  
Old 05-01-03, 01:11 AM
Senior Member
Thread Starter
Join Date: Jan 2002
Posts: 715
Yea theres no one to blame but the shipping method. Even though media mail is free for DDD and CH charges for there media mail for fullfilments. Media mail is the slowest of anything I have ever seen.I wonder how many times the box is thrown and tossed around and stepped on before it gets to my house with a shipping range of 7-10 business day. I ordered from DDDHOUSE and the dvds coming from hong kong come in like 4-5 business days. Apart from the problems i listed on my thread starter my buffy season 3 from DDD also had 2 discs loose and scratched up and Kung pow from CH was out of the casing and had some scratches but played fine. The more I look at the scratches and even if it plays fine i think to myself I purchased a NEW-MINT dvd and this is not new nor mint but hey I wont stop buying them online saves me money, time and gas. Like I said its a very annoying problem

Last edited by BBEANLPHIE; 05-01-03 at 01:14 AM.
BBEANLPHIE is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Thread Tools
Search this Thread

Archive Advertising Cookie Policy Privacy Statement Terms of Service

Copyright 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.