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Toshiba Will Not Admit To Abyss Problems

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Toshiba Will Not Admit To Abyss Problems

Old 07-19-00, 08:05 PM
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I called Customer support yesterday and they said that there are no reported problems with the Abyss. Are they kidding or what. There are numerous posts here about the problem. I even read the CSR some of the posts here on the forum. I explained to her about the freeze on disc 2 on the pseudo-multi angle. She said there were no reported problems. Buy the way I have a sd-2200. Any one else get the same crap from them? We should all keep calling until they final admit to the problems.
Old 07-19-00, 09:10 PM
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Sorry to hear of your troubles. I have a SD2109 that is over a year old and still have not had the first problem including the Abyss disks.
Greg
Old 07-19-00, 09:49 PM
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You must be one one the lucky ones. Check out this link:
http://talk.dvdtalk.com/ubb/Forum5/HTML/003161.html
Old 07-19-00, 11:03 PM
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I guess I'm 'lucky' too. The Abyss played fine on both my Pioneer DVL919 and my Toshiba 2108.

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Old 07-20-00, 01:16 AM
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I beleive only the x200 series are affected.

I've re-emailed Toshiba Canada again...

We'll see...
Old 07-20-00, 01:19 AM
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I talked to another Toshiba CSR today that took the information down.
Old 07-20-00, 11:34 AM
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i have the sd2200 and the abyss disc froze at 2:19 in..so i returned it for another copy and it played perfectly all the way through....
Old 07-20-00, 12:28 PM
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You got another copy of the dvd and it played perfectly? Did the freeze occur on disc 2 at the pseudo-multi angle feature?
Old 07-20-00, 12:54 PM
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I have an SD-2109 and never had a single problem with any dvd yet. including the abyss.
Old 07-20-00, 10:21 PM
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The x109 series are not affected...

BTW: I recieved a message from Toshiba Canada today:

quote:<HR>
Hello
Sorry for the delay in responding but only yesterday received information regarding "The Abyss". An upgrade is now available that should correct the problem you referred to. You should contact our Montreal Service Department and speak to the Service Manager to arrange to have this done.
<HR>


They then go on and give me the name of the guy, blah blah... I call him tommorow.

Cheers,
Patrick

Last edited by tricky76; 01-11-11 at 12:06 PM.
Old 07-20-00, 11:59 PM
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Patrick,

Thanks for the update!!!

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