Cancelling an Account
 

Is is now required to call in to cancel an account? I tried online and it said to call the 800 number and of course its after hours now.

You can also e-mail them, but calling is usually easier. The CSR will probably ask why you want to cancel, or make an offer to get you to keep the account, but just tell them you already have another open account. Then it's pretty quick.

Sometimes my accounts let me cancel online, other times I'm told to call their CSRs. There's really no rhyme or reason why it's like that. Though I'm surprised they don't have you call every time since it gives them another opportunity to sell you something or convince you to keep the account open.

I just tell them i'm no longer in the country (even though i meant i was on vacation) through e-mail as my reason to want to cancel. Account is gone within 48 hours. And i've used this same line 3 different times

The TV accounts still let you close them the old way through the site.

From all the accounts I've cancelled, the csr didn't seem to care why you are cancelling

Thats why I was a little surprised. The last couple were TV accounts and I did it online but this was a standard DVD account and it told me I had to call and of course it had to be during hours so I could talk to someone and get the annoying pitch.

Under "Help", use the "Contact us" link, select "Membership Obligation" as the subject, and in the text box put "Membership obligation fulfilled, please cancel this account". It's worked for me every time.