DVD Clubs Discuss & Strategize about DVD Clubs like Columbia House

CH is sooooo slow in shipping!

Old 01-29-07, 11:57 AM
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CH is sooooo slow in shipping!

I'm pretty fortunate that I live in an area that seems to get pretty quick shipping, super quick even. And I always use super-saver or free shipping options if they're available. I've ordered from DDD, Amazon and Buy.com and never had a single issue. My last Amazon order was on 1/4 and I received it on 1/8 -- no complaint there!

And quick shipping isn't limited to the big guys either. I placed an order with a specialty DVD company called Duke Video USA. I was concerned when I didn't see charge go through after a couple of days so I emailed them. They replied they wouldn't charge me until it was ready to ship. Now that's cool. And I got free shipping from them too based on the size of my order.

But Columbia House is sooooo slow, they drive me crazy! I placed an order on 1/19 and as of 1/29, it still hasn't even shipped! And I'm paying for shipping AND they've already charged my card, of course!

I supposed my experience with CH is not unique. Just venting!
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Old 01-29-07, 12:30 PM
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Originally Posted by ESG927
But Columbia House is sooooo slow, they drive me crazy! I placed an order on 1/19 and as of 1/29, it still hasn't even shipped! And I'm paying for shipping AND they've already charged my card, of course!
I would guess the day the CC was charged is when it shipped. In the past the online status wouldn't change or I wouldn't receive a shipping email until a day or 2 before I received the package.
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Old 01-29-07, 02:38 PM
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Nope, not in this case anyway. I double-checked and my card was charged on 1/20.
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Old 01-30-07, 08:12 AM
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Don't rely on their website. I still have orders in my order history from 5 months back still saying pending even though I've received them ages ago. When you are charged the DVDs are being packaged and will in 99% of the time ship within 2 days (this is what a CSR told me on the phone).
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Old 01-30-07, 10:06 AM
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It's true, I started noticing around December they they would charge my cc up to 5-7 days before shipping the DVDs. Never used to be like this. Used to be I'd get the DVDs in the mail 1-2 days after they charged my cc. Now it's well over a week...
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Old 01-30-07, 10:08 AM
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Doesn't CH ship Media Mail? That can be dog slow at times. Unfortunately I no longer use CH as they put the screws to me a few times in the past...
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Old 01-30-07, 06:36 PM
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I ordered by phone (after they denied my online account due to an expired code) as a new customer on 1/10 and STILL waiting. Don't even know if I got accepted. And I thought it'd be faster over the phone. I've NEVER waited this long.
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Old 01-30-07, 09:14 PM
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I live withing 25 miles of a warehouse and it still takes forever.
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Old 01-30-07, 10:57 PM
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Originally Posted by Wildo1966
Doesn't CH ship Media Mail? That can be dog slow at times. Unfortunately I no longer use CH as they put the screws to me a few times in the past...
Usually dvds are shipped Media Mail, rarely they will use DHL and from time to time they go Pony Express.
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Old 01-30-07, 11:37 PM
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Back in October, they sent me "Over The Hedge" by Alternate Shipper and it arrived right on release day.

I guess it was pre-shipped and waiting at my local PO to be released.
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Old 01-31-07, 12:58 PM
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I had an order shipped on 1/26 and it arrived yesterday 1/30. Not exactly slow. The shipping e-mail arrived on 1/29, the next business day after the ship date.

The DVD did take a couple of weeks to get shipped but that was because it was a freebie that was paired with a pre-order that was released yesterday (and shipped yesterday, according the latest CH e-mail).

While CH used to ship freebies right away, they now appear to be holding them until the pre-order is being processed, which is fine with me because I am in no hurry.
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Old 01-31-07, 02:34 PM
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I'd understand if it was a pre-order, that'd be ok then. Anyway, I emailed them today to see what the hold up is. Actually once stuff ships, it arrives fairly quickly. It's getting it out the door that seems to be the trouble!
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Old 01-31-07, 02:50 PM
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While CH used to ship freebies right away, they now appear to be holding them until the pre-order is being processed
I had pre-ordered Justice League Unlimited Season 2 during a B1G1 offer, and they went ahead and sent out my free selection (The Protector). I just had to pay the shipping cost. I don't think that JLU comes out until March.
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Old 01-31-07, 05:56 PM
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Originally Posted by sotra
Don't rely on their website. I still have orders in my order history from 5 months back still saying pending even though I've received them ages ago. When you are charged the DVDs are being packaged and will in 99% of the time ship within 2 days (this is what a CSR told me on the phone).
Ok, sotra is entirely correct! I got home today and there's the CH box in the mailbox. The website still says pending. I never had that happen before.

Oh well, I have my shipment. . .and it's official, I'm eating crow for dinner!
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Old 02-01-07, 12:09 PM
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What's funny is sometimes I'll receive an email from them letting me know that my DVD shipped on such and such a date and it will arrive the same day I egt the email.
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Old 02-02-07, 12:17 PM
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I ordered the new Silence of the Lambs on Tuesday with my B1G1 code and it arrived this morning.

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Old 02-12-07, 09:33 AM
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this past sale, I ordered about 10 things on 2/3 and it was split into 2 shipments and both arrived by 2/10: that's pretty good for free shipping service.
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Old 02-13-07, 09:15 AM
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i pre ordered hollywoodland from CH and I received it the day it came out for some reason. THe next day I received an email from CH saying my dvd has shipped out and it had 2/7 as the ship date.
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Old 02-13-07, 09:20 AM
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i pre-ordered science of sleep and hollywoodland, got one last friday and the other yesterday. not bad for free shipping.
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